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Old 05-07-2022, 04:34 PM
Gretchen Wall-Franklin's Avatar
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Default anyone else?

anyone else's account balance not matching what they have made this month/week? My account balance is showing up at least $20 shy of what it says I have made this week/month.
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Old 05-08-2022, 05:20 AM
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Quote:
Originally Posted by Gretchen Wall-Franklin View Post
anyone else's account balance not matching what they have made this month/week? My account balance is showing up at least $20 shy of what it says I have made this week/month.
Yes, mine is the same. I hadn't noticed it, so thanks for the heads-up. Mine is $11.47 short. My Account Balance is lower than the Earned This Month balance. I don't even know if I've ever noticed that the two amounts were the same or not. Maybe it's because the system is lagging in calculating our amounts and has to catch up.

IT Image Guy would you know anything about this?


HAPPY MOTHER'S DAY TO ALL OF THE MOTHERS!!
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Old 05-08-2022, 05:43 AM
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I always try and pay attention to the earnings and they usually match right up. Thanks for responding, I was starting to wonder if I was the only one it was happening to. Hopefully IT Guy will know what's going on.

Happy mothers day and have a wonderful day! I'm going to spend mine keying while we have the work LOL
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Old 05-09-2022, 03:55 AM
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That is something I do not have access to and is solely handled by the support team. However, I will reach out to my contacts and see if I can find out what's going on.

I would expect whatever is happening to be resolved very soon, but feel free to contact support directly.

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Old 05-09-2022, 04:51 AM
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Originally Posted by Your_IT_Imaging_Guy View Post
That is something I do not have access to and is solely handled by the support team. However, I will reach out to my contacts and see if I can find out what's going on.

I would expect whatever is happening to be resolved very soon, but feel free to contact support directly.

Thanks IT Imaging Guy. I did send support an email along with a screenshot of my account page. I am awaiting a response from them. As of this morning at 7:53 AM EST, the Account Balance and Earned This Month balances are still off by $11 and some change.

Happy Monday all. It looks as if there is still plenty to key.

Last edited by LadyMia; 05-09-2022 at 04:54 AM.
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Old 05-09-2022, 06:05 AM
Gretchen Wall-Franklin's Avatar
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Thanks IT Guy. I will send a screenshot into support as well as mine is still off $23.
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Old 05-09-2022, 10:56 AM
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I posted about the same issue but I was the only one having it at the time I guess. I sent them an email that day and still havenít heard back.
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Old 05-09-2022, 12:28 PM
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I posted about the same issue but I was the only one having it at the time I guess. I sent them an email that day and still havenít heard back.
did it ever correct itself?
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Old 05-09-2022, 01:41 PM
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Honestly, I'm not even sure, I didn't keep track and everything reset so I just said whatever at this point... I have no idea how it's affecting my pay.
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Old 05-09-2022, 06:37 PM
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Quote:
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I posted about the same issue but I was the only one having it at the time I guess. I sent them an email that day and still haven’t heard back.
This is the response that was sent back to me today from KFC:

Thank you for reporting this to us – we did notice another report as well and have notified the systems team to look into this further. The system has been experiencing high volumes for sure and that often can lead to a lag in different views updating on the dashboard etc. Hopefully this is the case again and everything will catch up in good time.




The system was architected very well so that it is impossible for snippets of work that have been completed to leave our system and return to our customers without everything writing to several databases etc. In over 20 years of service there has never been a glitch as it relates to the ‘tracking and accounting’ of work for the workforce or for other needs we have internally (like invoicing of our customers for work completed). Since everything was architected to be tied together directly the system would literally have to break all the way in order for something not to work.



If we hear something back we will be sure to let you know ASAP.



-KeyForCash Team
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