WAHM Forums - WAHM.com

WAHM Forums - WAHM.com (https://www.wahm.com/forum/)
-   Telecommuting (https://www.wahm.com/forum/telecommuting-34/)
-   -   Remote Customer Care Positions (https://www.wahm.com/forum/telecommuting-34/779490-remote-customer-care-positions.html)

June12519 05-29-2022 12:01 AM

Remote Customer Care Positions
REMOTE (Work from home) Customer Care Position
Hiring in ALL states except: California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin.

Job duties are as follows:
Minimum of 20 hours a week - Create your own schedule
Manage large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers

Requirements for this position:
Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school diploma

Please Send your resume/inquiries to [email protected]

*In*2*Win* 05-29-2022 06:41 AM

Is this position an hourly wage or 1099 position?

eliason 06-03-2022 06:07 AM

Do any programmes needed to know?

All times are GMT -7. The time now is 02:32 PM.