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Old 10-11-2012, 07:22 AM
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Question Virtual Customer service question

Hi, I am looking to move to a customer service position,I have never done much phone work cause of noise issues. I Have been offered a position and was wondering if you could tell me what exactly is shift bidding? I see alot of companies have this and so happens I found out this position has it to. I wish we would have been told this prior to accepting the position. I need to have my paper work and drug test done in a couple hours but wanted to know just what this meant. If is not for me I do not want to cost a company any money. I have looked around and can tell that you bid on a shift against others, So pretty much if you do not get the shift bid for when you can work, you pretty much end up not having any hours?
Thanks
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Old 10-11-2012, 07:49 AM
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Quote:
Originally Posted by greeneyedmommy View Post
Hi, I am looking to move to a customer service position,I have never done much phone work cause of noise issues. I Have been offered a position and was wondering if you could tell me what exactly is shift bidding? I see alot of companies have this and so happens I found out this position has it to. I wish we would have been told this prior to accepting the position. I need to have my paper work and drug test done in a couple hours but wanted to know just what this meant. If is not for me I do not want to cost a company any money. I have looked around and can tell that you bid on a shift against others, So pretty much if you do not get the shift bid for when you can work, you pretty much end up not having any hours?
Thanks
Hi, there.

I worked in customer service for 15 years, as a rep and in Management. I believe what you are referring to as far as shift bids means you select from a group of shifts the company offers you.

You start with your most favored. For example, if you can only work days, you would choose bids (from highest preference to lowest) for days. If you can only work mid-days or nights, follow the same process.

At C*mc*st, the reps were given a sheet of bids with mixed shifts and were expected to rank them from highest to lowest. Based on seniority and business need, they were usually offered something between their 5th and 10th selections. Since most people prefer a day shift, with weekends off, those were always taken by the folks with the highest seniority (hire date).

If you are in a training class, you all have the same hire date. In these instances, C*mc*st used your birthday (I found this stupid, they should have gone on test scores...but alas...).

If the company you are interested in working for is 24/7, you will more than likely receive a night-shift with weekends and holidays (unless they make you bid for those as well, like C*mc*st).

However, since many companies will tell you that customer service has a high turnover rate, you just might move up in seniority very quickly. Everyone who is hired after you, will rank lower in seniority. This means, eventually, you could have a better chance at receiving the shift you really want.

Good luck to you.
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Old 10-11-2012, 09:29 AM
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Congratulations on the job offer greeneyedmommy.

I hope the new job and the shift bidding works out for you, and that it turns out to be a great job.
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Old 10-11-2012, 10:05 AM
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Thanks for the help, I actually would love late nights. seem to be having a hard time finding them.Kinda surprised me figured they would be the most open.
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