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Old 09-21-2012, 08:56 AM
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Question Question about customer service from home

Do you think it's possible to do inbound customer service at home around 2 toddlers? Would that be setting myself up for failure or should I keep looking? The ways that I was thinking I could make it work is making sure they have a ton of things to keep them occupied.

Including their own little mini toy laptops to sit by mommy at their little table and chair set. I can get up and move around in between phone calls. they will be within eye sight. I can feed them snack and lunch when I have breaks. Nap time is in the afternoon. Or am I just kidding myself here? Keep looking? Have you done customer service around a toddler or toddlers and how did it work for you? I desperately need advice.
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Old 09-21-2012, 09:01 AM
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I think it's possible if you have someone who can watch your toddlers while you are working and if you have a quiet room where you can shut the door to keep out noise. I think it would be very difficult otherwise. But that's just my opinion.

Good luck.
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Old 09-21-2012, 09:09 AM
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Most customer service jobs from home do require a no background noise policy.
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Old 09-21-2012, 10:56 AM
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Quote:
Originally Posted by CrystalMK View Post
Most customer service jobs from home do require a no background noise policy.
I know, I also had that one covered. A noise cancelling headset. My daughters are 2 1/2. I think if they were 4 I could do it. I am really doubtful but might give it a try. I really don't want a phone job. Would rather do work where I can work and get up and down or work around my schedule. I've tried everything and nothing is working for me. I have to work from home, no choice.
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Old 09-21-2012, 10:57 AM
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Default Thank you

Thank you for the honest opinions and feedback. I was thinking the same thing. I just don't know.
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Old 09-21-2012, 01:56 PM
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The no-background-noise policy means they don't want customers to hear your children (or dishwasher or dog/cat) in the background. A noise-cancelling headset will only ensure that YOU don't hear them. As a mom of three young children I honestly don't think it's a good idea. You can set your kids up with tons of activities but what happens when they start arguing over a crayon? Or have to go to the bathroom? Or can't find that certain tool they like with their playdough? You see what I mean? My kids are 4, 5 and 7 and there's no way I can make it work.
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Old 09-21-2012, 02:20 PM
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I wouldn't even try this kind of job until you are okay with leaving your kids in the other room and trust them to not hurt themselves/destroy the room.

I recently started working from home and my daughter is nearly 4. But I worked it out so my hours are when my husband is home (he works 2nd shift). There is about a half hour where I'm alone with her while I'm working, but usually she's napping. If she wakes up early, she knows how to turn the TV on and she knows not to go into mommy's office unless it's an emergency.
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Old 09-21-2012, 07:53 PM
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When I started working from home, my children were 2 and newborn. It was very easy for me because I had my mother helping me and because I wasn't doing Customer Service over the phone. I was working as an Email Support Specialist. I emailed clients all day, but even then when I heard my mother have a hard time with the children or needed my help I had to stop and go help. It wasn't easy. Fast forward and I am now working over the phone as a Customer Service Rep and my children are 9&6 years old. They are used to me working from home and now know the rules. When Mommy is in the office you stay away. I still have my mother help as she also works from home. We help each other out. Working from home with children isn't easy, especially if the children aren't used to it. Good luck!

Shay
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Old 09-22-2012, 08:03 AM
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You might want to think about starting a home business. You wouldn't have to worry about background noise with that. Also there is a company that hires people to make calls inquiring about apartment rents. You don't have to have a quiet background for that .
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Old 09-22-2012, 02:45 PM
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Default Thank you everyone again

Thank you everyone for more great feed back. Well, the idea was that they would be with me within eye sight. I have older children as well, my girls are my youngest of 6. My oldest is 17, so I have a ton of experience with kiddos. I knew this would be a bad idea, was just feeling "hopeful" because I need to make something work right now. I'm trying to go back to work from being on disability.

I just applied with a different employment network that can set me up at home with non phone work. I hope it works out. I've tried everything on my own. I can't afford to start a home business right now. I tried (and am still trying to no avail) affiliate marketing, website building, freelance writing and blogging.

I've also tried applying for transcription work, non-medical. I think I'm on the right path now with this new network. My mother and I were joking about me taking a customer service job because sometimes when I'm on the phone with her I have to put the phone down to chase a toddler! LOL, so not happening.... But was a nice thought. Thanks again.
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