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Old 07-13-2010, 06:12 AM
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Default Ancestry.com Customer Service -- Provo, UT training

Ancestry.com Customer Service – Provo Utah Training
CUSTOMER SERVICE SUPPORT - International Team job in Provo, UT: Technology careers - Yahoo HotJobs

Ancestry.com is the world's largest online resource for family history. We have helped pioneer the market for online family history research, taking a pursuit that was expensive and time-consuming and making it easy, affordable and accessible to anyone with an interest in their family history. The foundation of our service is an extensive collection of billions of historical records that we have digitized, indexed and put online over the past 13 years. These digital records and documents, combined with our proprietary online search technologies, tools and collaboration features, have enabled our more than one million subscribers to create nearly 17 million family trees that contain nearly 1.7 billion profiles, and make meaningful discoveries about the lives of their ancestors.

With employees around the world, we are committed to hiring the very best talent. We are known for our cutting-edge technology, phenomenal innovation, and we offer a compelling and rewarding workplace where you will thrive. We seek out passionate people to join our mission of helping people discover, preserve and share their family history. We invite you to explore and discover the many opportunities that await you at Ancestry.com.

Job Description:
This person responds to calls from our Australian members as well as other English-speaking international communities. Customer service agents receive inbound contact by phone and email. They also solve basic technical support issues for our international members. This position pays $11 per hour, plus an additional $1 differential between the hours of 6 pm-6 am. Hours are Sunday through Thursday, 5 pm to midnight

Note: After training is complete, this will be a work-from-home opportunity. Computer and phone equipment is provided by Ancestry.com - However, the employee is responsible for their own high-speed internet service, and a landline available to be configured for business use. In addition, the at-home work space should be a specific and distraction-free area location which will be evaluated as part of the application process.

Key Responsibilities / Performance Requirements:
• History of meeting or exceeding company goals and metrics in previous employment
• Provide exceptional customer service to a variety of English-speaking international customers
• Ability to work independently and self manage in addition to being a contributing member of a team
• At-home work location must be distraction free and allow for a professional experience for our members
• Display outstanding attention to detail while managing multiple tasks
• Excellent interpersonal skills, including verbal and written communication, listening, and negotiation skills
• We’re looking for a dynamic, energetic individual who can get excited about leading others by example and making a difference

Interested? Here’s how to apply:
Begin your online application by submitting your resume to [email protected]. Please reference INTERNATIONAL CUSTOMER SUPPORT– English Speaking in the subject field of your e-mail.

Working for Ancestry.com
Ancestry.com is a profitable, growing company with a positive, high-energy environment. Together, our dedicated teams are harnessing the power of technology and using it to simplify the way people connect with their families and their unique legacies. Our work environment is fast-paced and challenging, but also extremely exciting. You’ll work with a team of passionate, engaged individuals. We offer excellent benefits and a competitive compensation package. For additional information regarding our benefits and career information, please visit our website at Ancestry.com - Careers.

Ancestry.com Inc. is interested in you and we are dedicated to building a diverse workforce with equal opportunities for employment.
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  #2 (permalink)  
Old 07-13-2010, 07:15 AM
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Location: Hot as heck, AZ
Posts: 134

Thanks for posting! Sending this along to my sister in law! She lives in the area and could train, sounds perfect for her!
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  #3 (permalink)  
Old 07-13-2010, 02:12 PM
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Originally Posted by mommy1117 View Post
Thanks for posting! Sending this along to my sister in law! She lives in the area and could train, sounds perfect for her!
YW, let me know if it works out for her. Fingers crossed it does.
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