Returning customers passwords

[Pennyks]

Does anyone know how a customer can retrieve their password? I have had two customers today try to place orders and they could not proceed because the website kept saying that they already have accounts but they have no idea what their passwords were. I will be losing orders over this. And I know they can call the nest but that is a lot of trouble when someone just wants to make a purchase

[Triciaromo1123]

Without calling the Nest all you can do is have them make a new profile using a different email address

[nicoles0305]

I've heard that their zipcode might work.

[TiniOwl]

Originally Posted by Pennyks

Does anyone know how a customer can retrieve their password? I have had two customers today try to place orders and they could not proceed because the website kept saying that they already have accounts but they have no idea what their passwords were. I will be losing orders over this. And I know they can call the nest but that is a lot of trouble when someone just wants to make a purchase

Can you just place the order for them? They can either give you their CC info or you can use your card and send them a Paypal invoice.

[SteampunkOwls]

You can actually go in and create a new customer using their existing email - just make sure you assign them a password. It's a field in the new customer box. I usually set the password as their last name and #1. That way they can login on your site. I had that happen with a couple of customers who ordered before I got my wings but was having a catalog party. When they use the customer info they got from their first online order, it wanted to point them to my mentor's site, but once I added them and assigned them a password to go with their email address, they now go right to my site. Hope this makes sense and helps!

[BLESS]

Those are GREAT suggestions ladies...especially to save sanity and business

[Ann Denisi Gass]

zip code.

and when you enter emails from now on, use the same word as a password, either their first name or something easy, like party.

then you know their passwords.

or place the order yourself, and make it even easier on them!!

[shamax2013]

Originally Posted by SteampunkOwls

You can actually go in and create a new customer using their existing email - just make sure you assign them a password. It's a field in the new customer box. I usually set the password as their last name and #1. That way they can login on your site. I had that happen with a couple of customers who ordered before I got my wings but was having a catalog party. When they use the customer info they got from their first online order, it wanted to point them to my mentor's site, but once I added them and assigned them a password to go with their email address, they now go right to my site. Hope this makes sense and helps!

When you say you "added" them, where are you adding them?

[SteampunkOwls]

Originally Posted by shamax2013

When you say you "added" them, where are you adding them?

If you have an open party in the B.O., click on that, then click on Guests, then Create New Guest. Then just add their First Name/Last Name/Email/Password and click Save New, and they'll be able to login with their email and the password you set for them, and it'll take them directly to your site. It won't attach them to a party or anything - they'll still be able to choose which Jewelry Bar they want at checkout.