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View Full Version : Exchange broken item

06-03-2010, 07:02 AM
Hi everyone!
I have a broken bracelet and I have no idea how to exchg it since I got it at a cash table at an open house event. It's 4 strand stretchy gray/silver/crystal & black seed pearls with a metal scroll piece. I got it in the Fall and it was in the 2009-2010 catalog. I don't have her name. I'm in Ohio.

Any help is much appreciated!!


06-07-2010, 06:06 AM
Normally when you purchase cash and carry, The item comes with no warranty.But contact Silpada anyway...........But my guess is, ''it's all yours''.

06-07-2010, 06:26 AM
I'm not an expert on Silpada, but did you receive an actual 'company' printed receipt? Most companies require that you have proof of payment (their company-issued paperwork) to exchange, repair or replace an item. Just throwing out a thought.

06-07-2010, 12:05 PM
thank you very much. I'll give it try with my receipt.