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Old 07-25-2007, 11:42 AM
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I read before that there was a problem with the medical providers that were in all caps, can someone let me know if this is still a problem.
I have a lady interested in AP but when I looked up her dr. it was in caps.

She has triditional ins. and wants to cancel cuz of theamount of money it cost her.





Thanks,
Jackson
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Old 07-25-2007, 11:45 AM
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The providers in all caps are through Beechstreet. They are still available to use but she will need to contact member services to verify a specific doctor to make sure they are still under contract. It really should not be a problem because either way she has to call member services to make her 1st appointment so they will help her choose a doctor and make her first appointment. Edited by: Verlegen
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Old 07-25-2007, 11:47 AM
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Yes, the all caps providers may or may not be accepting AmeriPlan's discounts. They never inform AmeriPlan of this. The only way to find out if they are for sure, is for AmeriPlan to literally call each doctor's office, and find out if they are still accepting the discounts.

I tried calling member services ((800) 647-8421) the other day for one of my prospects, and they told me that the prospect had to be the one to call in order for customer service to call the doctor's offices.

Hope this helps!

- Jen
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Old 07-25-2007, 12:00 PM
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(told me that the prospect had to be the one to call in order for customer service to call the doctor's offices.)

Prospect, meaning they do not have to sign on first? I would hate to sell a membership and the doctor Not be accepting AP any longer. If the Dr. stops later, that is different. But I did not want to say yes, and then the prospect would be upset and say we were just a scam.

I can have her phone Customer service before she joins?

Jackson
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Old 07-25-2007, 12:11 PM
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That's right! They can find out before they join. Exactly why I tell them to call BEFORE they join. When I was brand new, I signed a member, and it looked like she had a ton of providers in her area (all caps). Then, when she went to make an appointment, it turned out that none of them were accepting AmeriPlan anymore....bad times. She thought it was a scam, and cancelled.

Now, if a prospect has providers in their area, but all caps, I tell them to call member services first to make sure.

- Jen
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Old 07-25-2007, 12:18 PM
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Thank you for the information!

I will give the number, hopefully it all works out.




Jackson





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Old 07-26-2007, 11:14 AM
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Remember Jackson,

There is a 30 day money back gaurantee if the member is not happy. But usually they can find a doctor they can be satisfied with and be sure to get a referral as well to turn in.

We had one girl that broke her foot, went to a beechstreet ortho...doc and she only paid 230 out of around 800 dollars. Whether the docs are proprietory to Ameriplan or beechstreet, they will still save something.

Our discount program is a heck of a lot better than having nothing.

HTH with posture for a member prospect...

Teresa
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