They are a legit company and provide support for various programs such as Turbo Tax. At least they used to. Training will vary somewhat depending on what you're doing for them.
I interviewed with Sutherland a while back and I unfortunately had a bad experience with them.
Here's my experience:
I interviewed with Sutherland once at one of their local offices, and I thought the interview was very unprofessional. I was led to believe it was going to be a 1 on 1 interview. After driving over an hour for the interview, I found out it was a group interview and there were about 20 others there. I chatted with several others and they also thought they were there for a 1 on 1 interview.
Then, someone came out about 15 mins later and told us the person doing the group interview was running about 30 to 45 mins late. Needless to say I was not very impressed, lol.
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