Brand Ambassador: A WAHM's Guide


Brand Ambassador is an affiliate of the company known as VIP desk. The company is a home-based customer care solutions company that specializes in helping global brand leaders who want to enhance their brand experience. Brand Ambassador/VIP Desk also specializes in delivering concierge programs, contacting center services and also promoting loyalty programs for brand leaders in the industries of auto, financial services, travel, retail and real estate. The company started up in 1997 and has expanded its services over the last several years. Due to the company's performance and expertise, the clients have higher customer satisfaction, higher order sizes and better financial performance.


Becoming a Brand Ambassador is an opportunity for WAHMs to run their own business from home. They agree with VIPDesk to receive calls and provide customer service and advice to VIP Desk clients. Becoming a Brand Ambassador does not require any up front fees to join. Since this is a home based opportunity, you will not have to purchase anything or have anything provided by the company to get started.

For Brand Ambassadors, the target market is business clients in the fields of real estate, retail, financial services, auto and travel. To become a Brand Ambassador, you need to submit your resume to VIP Desk through its online system. The application criteria is that you must attend all certification classes and pass the process, have a FICO score of 500 or higher, pass a background check for business and criminal history, meet home office requirements and meet availability requirements for scheduling.


The compensation for this opportunity is based on the basis of per active talk minute. This is the amount of time you are on the phone with the customer. Typical compensation ranges from $8-12 per hour. However, if you can talk for more minutes, then you can increase your earnings. Brand Ambassadors are paid based on the amount of minutes they talk on the phone, and they may also be eligible for performance incentives as well.

This opportunity is commission based, so the more minutes you talk on the phone, the more you will likely make. On average, Brand Ambassadors make $8-12 per hour. Brand Ambassadors get paid on a monthly basis and are responsible for all federal and state taxes. This opportunity at first will provide a part time income but with incentives, you can make about $40,000-50,000 per year. However, most earn between $20,000 - 30,000 per year.


In order to get ahead and be successful with this opportunity, prospective reps should have:

  • 5 or more years of direct customer service experience
  • a polite, friendly and knowledgeable persona on the phone
  • a hospitable attitude
  • commitment to success
  • Internet savvy
  • excellent communication skills
  • ability to work independently.

Is it For You?

Although home based businesses can be very appealing, there are certain types of people who are better suited for this than others. The ideal person for this opportunity can include a stay-at-home parent. As long as you can devote a full 8 hour day to this without much distraction, then this will be good for you.

This is great for those looking to earn a part-time income at first and then increase their earnings over time. Any stay-at-home parent should do fine in this opportunity. If you're looking for flexibility, the ability to work from home, and also want to have the time to devote to your family with good income potential, then this opportunity is for you.

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