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  #1 (permalink)  
Old 08-24-2011, 05:05 PM
kamichelle's Avatar
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Join Date: Sep 2005
Location: Las Vegas, NV
Posts: 357
Default UNRESEARCHED: SYKES-Work at Home Customer Service Representatives

Sykes Home is now hiring Work at Home Customer Service Representatives to begin working September 7th!



Home-based Customer Service Representatives have been a popular employment choice for many individuals looking to enjoy a fulfilling career from home! Apply virtually, train virtually, and serve our customers virtually. Everything is done from your home! Enjoy the freedom which comes from not having to report to an office every day!



What the Job Consists of:



In this role you will be providing customers and end users with customer, product and/or technical support.



· This is a part time position. You will be working up to 39 hours per week with shifts assigned based on business needs.

· Hours of operation are Monday through Sunday 7 days a week 24 hours per day. After training shifts will be available based on business needs.

· Seven (7) weeks of virtual training with classes beginning September 7th.

· Training hours are Monday through Thursday 9:00am to 6:00pm EST and Friday 9:00am to 5:00pm EST. You will be required to work 39 hours per week during the training period.

· Pay rate is $9.50 per hour. A 401K plan is available.

SYKES Home Virtual Application Process



In order to be considered you must successfully complete the following steps:



· Create a profile and complete on-line application (attach or copy/paste resume); and

· Answer screening questions: and

· Complete the Computer Requirements Screening - You must test with the computer you will use to do the job if hired for the position; and

· Complete the Skills Assessment – Only offered to those applicants who meet the computer requirements

Upon successful completion of the Virtual Application Process your applicantion will be reviewed. If you have met all the qualifications a member of the Sykes Home Recruiting Team will contact you for a phone interview. Only those individuals who meet all qualifications will be contacted for interviews.




DUTIES AND RESPONSIBILITIES:

· Receive inbound calls and deliver exceptional customer service and tech support for a premier wireless service provider.

· Determines appropriate action to be taken on customer’s behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution.

· Maintain pertinent records through data entry. Effectively documents case notes and responds to customers in a written and format (e.g. chat, email) as well as via conference calls and virtual meetings with other SYKES' employees;

· Communicates with virtual co-workers to research problem and find solution.

· Communicates with virtual team manager, team members and other Sykes employees regarding problems, solutions and trends.

· Meets established individual and team performance targets, which include customer service, productivity and quality standards.

· Independently troubleshoots home based computer or hardware issues and works with provided support groups when appropriate to maintain needed equipment to work from home.

· Maintains proficiency in programs, products and/or platforms assigned.

· Additional duties may be assigned as necessary.




Qualifications:


If you enjoy helping people in a customer service role, have a quiet home office and can work independently, we want to speak with you! What you need to do or have to be......



· At least 18 years of age or older; and

· Have a High School diploma or equivalent (higher education preferred)

· Possess at least 6 months experience in high-volume customer service experience;

· Effectively present information and respond to questions from team managers, team members, clients, and customers;

· Have the ability to define problems, collect data, establish facts, and draw valid conclusions;

· Have excellent written and verbal communications skills;

· Possesses strong reading comprehension and the ability to translate directions into action;

· Own a reliable PC (not MAC) - You must test the computer you will use if hired for the position and it must meet SYKES' technical requirements; and

· Have a quiet, closed door home office;

· Have a "hardwire" High Speed Internet(not wireless);

· Have a landline home phone (not VOIP the phone must be feature free while you are working; and

· Have your own headset

Work at Home Customer Service Representative Job in Telecommute
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  #2 (permalink)  
Old 08-25-2011, 04:30 AM
Awesome WAHM
 
Join Date: May 2007
Location: United States
Posts: 978
Default

any updates on the ones that applied with the company,my status says under review
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Always looking for evening and weekend work

Last edited by poobear; 08-25-2011 at 04:33 AM.
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  #3 (permalink)  
Old 08-29-2011, 04:28 PM
Registered WAHM
 
Join Date: Aug 2011
Posts: 13
Default Interviewed today

I had an interview today that went for about an hours with the case manager of the project. He was a doll. He "unofficially" congratulated me on the position and said he was excited to have me on board. I am just waiting to hear from HR on the next steps.

Kiki
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  #4 (permalink)  
Old 08-29-2011, 05:49 PM
Awesome WAHM
 
Join Date: May 2007
Location: United States
Posts: 978
Default

Congrats,,,,,,,,
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Always looking for evening and weekend work
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  #5 (permalink)  
Old 08-29-2011, 08:59 PM
kamichelle's Avatar
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Join Date: Sep 2005
Location: Las Vegas, NV
Posts: 357
Thumbs up

Congratulations!!!!
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  #6 (permalink)  
Old 09-07-2011, 06:55 AM
Registered WAHM
 
Join Date: Aug 2011
Posts: 13
Default Sykes

Last Thursday I received FedEx package with paperwork and return envelope. Filled out paperwork sent it back, took drug test on Friday. Waiting to hear back.

Kiki
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