Quote:
Originally Posted by Bellmom
This would be for IT Guy: Just out of curiosity, what is a good error rate? Obviously, we want to keep our "rejected" items low, but what is a good percentage of "rejected" versus "approved"? Thanks!
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I'd love to be more specific, but it is honestly going to vary day to day, week to week, depending on the quality of the work you receive. Based on the testing you've all previously taken, we know that you're the best of the best and all very highly accurate. However, we do also understand that you're dependent on the quality of those snippets in terms of your error rates and rejections. If the snippets are poor quality, then your accuracy rates will drop because it's going to be difficult to match entries.
And that leads into LadyMia's comment as well, because the snippet she is describing sounds like poor quality. As far as I know, it should be a rare situation to run into the character limit for a snippet. We definitely don't want to slow you down by having to back up and remove characters. Likewise, in the situation she's describing, it doesn't seem likely that the entry will be accepted. That wastes time for everyone involved, which we'd obviously like to avoid.
It is not a simple task to locate these poor quality snippets, especially when we have millions flowing through each day. However, we will put in the time to perform that research, track them down, and see what can be done on the client end. We'll also look into our options to better handle the situation when you do reach the maximum amount of characters, so that you're not unnecessarily slowed down.
I can't promise a quick turn-around on these items, as they are fairly complex and will take time, but I can assure you that we are looking into it and seeing what improvements can be made.