Online order

[Robin M]

A customer place an order online for a party and she wants to add an item to that order. How can I do that? She is paying the extra $4 shipping so she doesn't want to pay that twice so she can't place a second order.

[AmyBu]

Originally Posted by Robin M

A customer place an order online for a party and she wants to add an item to that order. How can I do that? She is paying the extra $4 shipping so she doesn't want to pay that twice so she can't place a second order.

Is it part of a party order? If so, you can just go in and edit her order. If not, I think it would require a call to HO.

[Robin M]

It is part of a party order but it's also my first party so I am not sure how to edit he order

[AmyBu]

Originally Posted by Robin M

It is part of a party order but it's also my first party so I am not sure how to edit he order

When you're entering all the orders, hers should show up to. You can just select her as the customer from the drop down and put in the item number to add and it should add itself to her order. (That worked for my SIL's order anyway.)