Go Back   WAHM Forums - WAHM.com >

Welcome to the WAHM Forums - WAHM.com.

Welcome to WAHM Forums

Already registered? Login above 

OR

To take advantage of all the site's features, become a member of the largest community of Work-At-Home Moms.

The advertising to the left will not show if you are a registered user.


Reply
 
Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old 11-21-2017, 10:34 AM
WAHM Regular
Thread Starter
 
Join Date: Sep 2006
Location: United States
Posts: 142
Default Consumer Representative - Work at Home

Job Summary
At CenturyLink, unlike everyone else, we want to hire the best, most highly competitive, top performing sales people, who are a joy to work with, and use their persuasive, confident nature to far exceed sales expectations. Oh yeah, and they get to work from the comfort of their own home office too – in a virtual environment.
You will love it here!

What we are looking for:
You should have a passion for resolving our residential customers’ issues and for ensuring that our products and services meet – and exceed - their needs. Limiting yourself to just fielding incoming calls would be unimaginable for this customer facing role. We hope that you are comfortable doing everything from listening to customers, identifying resolution of their issues, offering new products and services, and ensuring we ultimately have “highly delighted” customers. You will then, more than likely, trigger bonus accelerators, and maximize your target sales incentives – qualifying you for the “Center of Excellence” selected group, with an all expense paid vacation for two to an exclusive resort.

What we offer:
Ability to work from your home office
An ever changing, challenging, and rewarding sales environment

Benefits:
You are hired as a full time, benefits eligible CenturyLink employee with benefits effective on the 31st day after date of hire
A comprehensive portfolio of benefits is offered to you and your family (medical, dental, vision, 401(k) match, life insurance, etc)
You can enjoy a robust wellness program promoting a healthy lifestyle and providing you financial as well as emotional assistance
You can tap into tuition assistance after one year of tenure
If you are available, overtime pay is offered when available
Wholesome compensation package – consisting of base pay, plus UNCAPPED sales incentive pay

Job Description
Receive, listen to and respond to inbound calls from CenturyLink residential customers
Show care to each customer by using patience, attentiveness, willingness to help while being professional and showing respect
Build and maintain strong customer rapport
Perfect the customer experience by providing superior service
Resolve the customer issue on the first call without transfer, while utilizing various support groups via chat or other multi-tasking abilities
Consult with customers to determine their wants, interests, and needs; recommend the best solution to enhance the customers experience, which may include selling additional services or right-sizing services to drive customer loyalty
Advise, consult, multi-task, and problem solve with your customer , which includes complaints and general calls in regards to service, billing, payment and other service related issues
Meet required customer service and sales performance objectives by determining the best customer experience solution on every call
Use various computer systems/screens simultaneously to process sales and service orders
Maintain and improve speed, accuracy and quality results by adhering to standards and guidelines
Update job and product knowledge by participating in educational opportunities
Data entry with speed and accuracy
“Other Duties” Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.”

Qualifications
Available Work Locations: Work from Home in ALABAMA, ALASKA, ARKANSAS, CONNECTICUT, DELAWARE, FLORIDA, GEORGIA, ILLINOIS, INDIANA, KANSAS, KENTUCKY, LOUISIANA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MISSOURI, MONTANA, NEVADA (EXCEPT LAS VEGAS), NEW HAMPSHIRE, NORTH CAROLINA, NORTH DAKOTA, OHIO, OKLAHOMA, PENNSYLVANIA, RHODE ISLAND, SOUTH CAROLINA, TENNESSEE, TEXAS, VERMONT, VIRGINIA, WASHINGTON D.C., WEST VIRGINIA, AND WISCONSIN.

Ability to meet and exceed monthly sales quota.
Quality oral and written communications skills
Strong customer focus
Excellent punctuality and work attendance history
Proficient in utilizing multiple computer applications and databases
Experience in an inbound or outbound call center
Ability to handle a high volume of phone calls in a structured environment
Must be flexible to work various shifts, including Saturdays (mandatory five hour shift), evenings (up until 9 pm Eastern Standard Time), and holidays as necessary. Your schedule is published well in advance so you can balance work-family life
Computer literacy
Positive attitude with a sales mindset

Preferred Qualifications:
Prior sales experience in a customer-facing environment or commissioned based position
Experience in an in-bound call center environment
Six or more months of customer service experience

Technical requirements:
Qualified candidates must have Internet services with a minimum of 3 Mbps and a landline prior to their first day of hire.
https://jobs.centurylink.com/job/Apo...ipeline=Indeed
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old 12-01-2017, 08:59 AM
WAHM Regular
 
Join Date: Sep 2008
Location: Georgia
Posts: 82
Default

The position has been filler...according to their website
Reply With Quote
 
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off