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  #221 (permalink)  
Old 04-13-2015, 05:07 AM
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Quote:
Originally Posted by JGB2002 View Post
The hours that are available, are those in the PST?
Yes, they are. So, if you're in a different time zone you need to convert the hours. I'm in EST. That's the one thing I like about Door Dash is they convert the hours for you, once the hours are assigned.
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  #222 (permalink)  
Old 04-13-2015, 05:36 AM
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There isn't a like button here....but thanks to everyone who has answered my questions. Hope everyone has a awesome week :-)
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  #223 (permalink)  
Old 04-13-2015, 07:44 AM
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Quote:
Originally Posted by FearTheRush View Post
They base everything on how you speak and treat the order taker when you call in the order it seems.
So it has nothing to do with whether the order was placed correctly or not?

I honestly don't know how they can rate someone when the calls are not recorded unless they have someone QA from Postmates calling restaurants asking about the order placer.

Last edited by homebasedwork; 04-13-2015 at 11:00 AM.
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  #224 (permalink)  
Old 04-13-2015, 10:03 AM
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Join Date: Apr 2015
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i just started here! so excited....do we still get paid if we have to escalate or cot the call?or is it only for calls completed?
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  #225 (permalink)  
Old 04-13-2015, 11:25 AM
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Join Date: Mar 2015
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Quote:
Originally Posted by homebasedwork View Post
So it has nothing to do with whether the order was placed correctly or not?

I honestly don't know how they can rate someone when the calls are not recorded unless they have someone QA from Postmates calling restaurants asking about the order placer.
I think it has to do with all of the above. Just wondering how they rate you if no one picks up the order? Seems to be a lot of that happening.
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  #226 (permalink)  
Old 04-13-2015, 01:14 PM
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In the PM chat room one of the leads was saying that the rating is based on how the customer rates the overall experience, and the accuracy of the order. Which still there is no way to tell if we called in the order wrong or if the merchant screwed up.
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  #227 (permalink)  
Old 04-13-2015, 01:22 PM
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Join Date: Mar 2012
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Quote:
Originally Posted by FearTheRush View Post
They base everything on how you speak and treat the order taker when you call in the order it seems.
Quote:
Originally Posted by Rocky33 View Post
In the PM chat room one of the leads was saying that the rating is based on how the customer rates the overall experience, and the accuracy of the order. Which still there is no way to tell if we called in the order wrong or if the merchant screwed up.
Exactly! Which is why the ratings system is a bunch of crap.
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  #228 (permalink)  
Old 04-14-2015, 03:32 PM
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Join Date: Mar 2015
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I joined slack but no other emails. Now what?
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  #229 (permalink)  
Old 04-14-2015, 03:36 PM
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Quote:
Originally Posted by abacoian View Post
I joined slack but no other emails. Now what?
Just have to sit tight, until they get you the rest of the links to join the work bench & to link your bank acct for the direct deposit. Hopefully, it won't be much longer now.

I haven't worked PMates or DD today. Took a little break to do my income tax. I know, I should not have waited so late to do it. But it is always a ritual for me & I dread it every year. As an IC, who works several eggs that send me 1099s & a B&M job, it's a pain to have to report everything & keep track of receipts & things so I can claim deductions. But it's worth it, when I see I get a nice refund. Glad it's over and done with now, till next year.

Hoooorraaayyyyyyyyyyyyyyyyy!!!!

Last edited by LadyMia; 04-14-2015 at 03:38 PM.
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  #230 (permalink)  
Old 04-14-2015, 05:12 PM
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Join Date: Dec 2005
Location: United States
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I have had nights where I get 5.0 and 4.9 and other nights I get 4.6. So lately if I get an order that is unclear I escalate it so we can get it clear from the customer what they really want
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