Go Back   WAHM Forums - WAHM.com >

Welcome to the WAHM Forums - WAHM.com.

Welcome to WAHM Forums

Already registered? Login above 


To take advantage of all the site's features, become a member of the largest community of Work-At-Home Moms.

The advertising to the left will not show if you are a registered user.

Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old 02-24-2011, 05:56 AM
WAHM Fanatic
Thread Starter
Join Date: Oct 2008
Posts: 1,827
Default Gaming Tech Support w/Alpine Access (FT and PT)

Gaming Tech Support w/Alpine Access (FT and PT)

Be part of the video gaming revolution! Are you the ones your friends call when they have a question about their video gaming system? Why not get paid for your expertise? Customer Care Professionals (CCPs) working on this program will be responsible for delivering superior customer service in all interactions which includes assisting customers with high level tech support in regards to their video gaming system and accessories.

Are you a problem solver? Want to work from home? Join Alpine Access today!

• Assisting customers with high level tech support about their video gaming systems
• Answers incoming calls from customers, while maintaining call length, quality, and providing quality customer service in a professional, timely and courteous manner.
• 6 months customer service experience
• Knowledge of video gaming systems, component video cables, video plugs, and keyboards gamepads, joysticks, wireless controllers, USB headsets, audio and video input/output, and media routers
• Multi-tasking – listening to the customer and being able to walk them through issue resolution on the phone
• Prior experience working in a Problem Solving Customer Service, Technical Support, or Help Desk position is desired
• Ability to empathize and establish positive rapport with customer
• Excellent listening skills
• Excellent interpersonal skills
• Excellent verbal and written communication
• Ability to learn via live instructor remotely
• Ability to work in a fast-paced and changing environment
• Excellent computer skills
• Able to work multiple browser windows open on desktop and can toggle between multiple windows
• Must have a router in place
• We request that all candidates be able to complete 30 days on the job after training before requesting time off
• In selecting this shift, we ask that you commit to it for 9 months after you graduate from training
• Schedule change request will be accepted after you have completed 90 days on the job after training and will be approved only due to life altering events
• Schedule request can only be approved if they meet the client’s current scheduling needs
• If a holiday falls on your scheduled work day you will be required to work. Holiday pay is paid at 1 1/2 times regular pay.
• PT Shifts are ranges; CCP's will be scheduled depending on client needs 20-35 hours per week up to 8.5 hours per day
• FT Shifts are 10 hours per day; 40 hours per week; CCP's may have hours reduced to 35 per week when we are over staffed
• You will not be able to switch shifts after hired.
100% attendance to training and on the job training is required. Successful candidates are requested to complete a 9 month commitment to this program before consideration can be made to move to other Alpine Access programs.
Training is full time even if you select a part time shift.

• Training hours will be paid at your state's minimum wage
• Nesting and production hours will be paid at $9.50 per hour
Alpine Access is an Equal Opportunity Employer
Alpine Access only hires in the following US States: Alabama, Arkansas, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin, and Wyoming.

Click here to apply: https://www.alpineaccessjobs.com/rec...g/referral/MCB /
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old 02-24-2011, 07:56 AM
WAHM Regular
Join Date: Oct 2010
Posts: 24

I wonder why they don't hire in NM? We have electricity and everything!
Reply With Quote
  #3 (permalink)  
Old 12-17-2017, 10:48 PM
WAHM Regular
Join Date: Dec 2017
Location: Florida
Posts: 16

I've worked for Alpine Access in the past, they are a good and dependable company. It was tech support for the Microsoft XBox, however 90% of the calls were billing questions.
Reply With Quote
  #4 (permalink)  
Old 01-01-2018, 04:35 AM
aalexander's Avatar
WAHM Fanatic
Join Date: Oct 2007
Location: United States
Posts: 1,407

This sounds interesting.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off