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Old 02-24-2011, 05:56 AM
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Default Gaming Tech Support w/Alpine Access (FT and PT)

Gaming Tech Support w/Alpine Access (FT and PT)
TECH SUPPORT/VIDEO GAMING FULL TIME/PART TIME Job in Tampa, Florida US

TECH SUPPORT/VIDEO GAMING FULL TIME/PART TIME
JOB DESCRIPTION:
Be part of the video gaming revolution! Are you the ones your friends call when they have a question about their video gaming system? Why not get paid for your expertise? Customer Care Professionals (CCPs) working on this program will be responsible for delivering superior customer service in all interactions which includes assisting customers with high level tech support in regards to their video gaming system and accessories.

Are you a problem solver? Want to work from home? Join Alpine Access today!

POSITION DUTIES:
• Assisting customers with high level tech support about their video gaming systems
• Answers incoming calls from customers, while maintaining call length, quality, and providing quality customer service in a professional, timely and courteous manner.
SKILLS:
• 6 months customer service experience
• Knowledge of video gaming systems, component video cables, video plugs, and keyboards gamepads, joysticks, wireless controllers, USB headsets, audio and video input/output, and media routers
• Multi-tasking – listening to the customer and being able to walk them through issue resolution on the phone
• Prior experience working in a Problem Solving Customer Service, Technical Support, or Help Desk position is desired
• Ability to empathize and establish positive rapport with customer
• Excellent listening skills
• Excellent interpersonal skills
• Excellent verbal and written communication
• Ability to learn via live instructor remotely
• Ability to work in a fast-paced and changing environment
• Excellent computer skills
• Able to work multiple browser windows open on desktop and can toggle between multiple windows
• Must have a router in place
TIME OFF and SHIFT SCHEDULE:
• We request that all candidates be able to complete 30 days on the job after training before requesting time off
• In selecting this shift, we ask that you commit to it for 9 months after you graduate from training
• Schedule change request will be accepted after you have completed 90 days on the job after training and will be approved only due to life altering events
• Schedule request can only be approved if they meet the client’s current scheduling needs
• If a holiday falls on your scheduled work day you will be required to work. Holiday pay is paid at 1 1/2 times regular pay.
• PT Shifts are ranges; CCP's will be scheduled depending on client needs 20-35 hours per week up to 8.5 hours per day
• FT Shifts are 10 hours per day; 40 hours per week; CCP's may have hours reduced to 35 per week when we are over staffed
• You will not be able to switch shifts after hired.
TRAINING INFORMATION:
100% attendance to training and on the job training is required. Successful candidates are requested to complete a 9 month commitment to this program before consideration can be made to move to other Alpine Access programs.
Training is full time even if you select a part time shift.

PAY RATE:
• Training hours will be paid at your state's minimum wage
• Nesting and production hours will be paid at $9.50 per hour
Alpine Access is an Equal Opportunity Employer
Alpine Access only hires in the following US States: Alabama, Arkansas, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin, and Wyoming.

Click here to apply: https://www.alpineaccessjobs.com/rec...g/referral/MCB /
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Old 02-24-2011, 07:56 AM
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I wonder why they don't hire in NM? We have electricity and everything!
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Old 12-17-2017, 10:48 PM
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I've worked for Alpine Access in the past, they are a good and dependable company. It was tech support for the Microsoft XBox, however 90% of the calls were billing questions.
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Old 01-01-2018, 04:35 AM
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This sounds interesting.
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