Go Back   WAHM Forums - WAHM.com > >

Welcome to the WAHM Forums - WAHM.com.

Welcome to WAHM Forums

Already registered? Login above 


To take advantage of all the site's features, become a member of the largest community of Work-At-Home Moms.

The advertising to the left will not show if you are a registered user.

Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old 06-06-2009, 01:02 PM
Super WAHM
Thread Starter
Join Date: May 2008
Location: United States
Posts: 228

Hi Everyone! I was wondering if any of you have had bad experiences with Scentsy customer service. Are they usually pretty good? I had a sort of bad experience when I called them this week.

My local scentsy consutant was supposed to mail me a catalog a few weeks ago. I just placed an order last week. When I went to my consultant's itredirected me to the regular scentsy site. When I called the office, I waited on hold forabout than 10 minutes. Someone finally answered the call. But she was rather abrupt and not helpful.

She told thatmy consultant was no longer active since a few days ago. She said that she could not help find another local consultant or get a catalog. She seemed to be in a rush. So maybe Scentsy business is booming and they are a little overwhelmed. I did tell her that I thought she should at least be able to help me find another consultant. She then directed me togo to the consultant locator on the website. I did email the consultant who I have been dealing with. I amnot sure if she will become active again. I do not know how it works with Scentsy.Havemost of your experiences withcustomer servicebeen positive?
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old 06-06-2009, 02:11 PM
imamomagain's Avatar
WAHM Fanatic
Join Date: Jul 2008
Location: Ohio
Posts: 1,803

I'm sorry about your experience! I've never had a bad experience with CS. Maybe the person you talked with was just having a bad day!
I have had nothing but positive and I've never even had to wait when I called.
Unless your consultant called Scentsy to see if they would make an exception (certain circumstances theymight allow someone extra time to become active again) she will have to wait 6 months and then sign up again. You will then have to find another consultant to handle your Scentsy orders.
Once again, I'm sorry you had that happen to you! Just know that it's not the norm...
Reply With Quote
  #3 (permalink)  
Old 06-06-2009, 02:13 PM
AprilAnn's Avatar
WAHM Regular
Join Date: Mar 2009
Location: United States
Posts: 57

I called the other day and sat on hold for quite sometime but the lady who answered was really nice. I am sorry you had a bad experience with CS and your old Consultant. I hope you future dealing with Scentsy are much more pleasant
Reply With Quote
  #4 (permalink)  
Old 06-06-2009, 02:20 PM
taxi22's Avatar
Super WAHM
Join Date: Oct 2007
Location: Wisconsin
Posts: 314

That is a bummer. If I were that consultant, I would at least be nice enough to hook you up with someone else. She most likely knows another consultant that is at least somewhat close. If there isn't one....you should definitely check that out for yourself!! BIG opportunity for you!!
Where are you located Teresa? Maybe there is someone on here that is relatively close to you that could help you out. Any of us would be willing to pop a catalog in the mail to you!
Reply With Quote
  #5 (permalink)  
Old 06-06-2009, 05:34 PM
Super WAHM
Thread Starter
Join Date: May 2008
Location: United States
Posts: 228

Thanks everyone for your responses and your help! I think that maybe that person was having a bad day. It is good to know that this is not the norm with Scentsy.Ihave contacted a Scentsy consultant about sending mea catalog.Thanks again!
Reply With Quote
  #6 (permalink)  
Old 06-07-2009, 04:17 PM
SandyMilton's Avatar
WAHM Addict
Join Date: May 2005
Location: Tallahassee Florida
Posts: 4,056

Definitely not the norm. I had to call them last week and had a very pleasant experience with no wait time!
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off