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  #11 (permalink)  
Old 01-12-2011, 06:43 AM
bcsellew's Avatar
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I've been watching each file that I type this morning and the ones that don't have contractions and phone numbers are accurate to the word and the ones that I type contractions in are off.
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  #12 (permalink)  
Old 01-12-2011, 07:55 AM
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Quote:
Originally Posted by bcsellew View Post
I've been watching each file that I type this morning and the ones that don't have contractions and phone numbers are accurate to the word and the ones that I type contractions in are off.
Ok, that makes sense. For our pay, they count from one space to the next, but for billing they count space to symbol. A 10-digit phone number would count as one word they pay for, but three of the customers' alloted words.

No wonder there have been so many discrepancies.
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Old 01-12-2011, 08:09 AM
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Yeah it makes sense to me too, I just can't figure out why they haven't corrected one of the counters so that they would be in sync. I mean, hello, somebdody had to program the counters or set them up or whatever, so they had to know all along that there was a possibility of inconsistencies. Seems like they could correct that somehow. I don't mind being only paid for one word for a telephone number but if the counter gives me three that's what I'm putting in my spreadsheet and over a pay period that adds up.
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  #14 (permalink)  
Old 01-12-2011, 08:58 AM
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Good observations ladies. It seems that if their counter counts words with apostrophies as 2 words & phone no.s probably as 3 words, then they should fix this. I hope someone is reading these posts.

Good day all.
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  #15 (permalink)  
Old 01-12-2011, 10:03 AM
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Many of mine are short... )o: the count on the typing page shows 68 words, but on the history it shows 59. I did a 120 word and it showed as 70. )o:
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  #16 (permalink)  
Old 01-12-2011, 10:45 AM
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The two counters are not synced. I monitored real time and I can't really say that the contractions are not counted as two because some tallied with my spreadsheet. Some files with no contractions, no phone numbers had an incorrect word count.
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  #17 (permalink)  
Old 01-12-2011, 11:12 AM
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FYI - I received an email to the support forum around the end of the year. No one is really posting over there yet, but it seems that would be a good place to communicate about the new features. There is also a way to submit and view support tickets.
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  #18 (permalink)  
Old 01-12-2011, 12:09 PM
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What support forum.... ?
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  #19 (permalink)  
Old 01-12-2011, 12:56 PM
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Quote:
Originally Posted by gladysathome View Post
What support forum.... ?
There is a new Help Desk. I received an email about it on 12/20 which in part included:
"Please use our Help Desk rather than sending emails. You may also search for answers before you contact us".

A forum is there as well. That's about all I know of this. .

J will most likely send a link if she knows a lot of people did not receive the email.
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  #20 (permalink)  
Old 01-12-2011, 02:21 PM
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Cool

I tested the new work history feature and a large portion of my transcriptions were 'under' counted. After 5 transcriptions, I was already .10 short. That's not much, but sure ads up when you are working for every penny. I thought I would be excited with the new counter, but I'm very disappointed. Has anyone found that their count is higher on the automated counter?
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