Go Back   WAHM Forums - WAHM.com >

Welcome to the WAHM Forums - WAHM.com.

Welcome to WAHM Forums

Already registered? Login above 

OR

To take advantage of all the site's features, become a member of the largest community of Work-At-Home Moms.

The advertising to the left will not show if you are a registered user.


Reply
 
Thread Tools Search this Thread
  #1 (permalink)  
Old 05-22-2015, 11:17 PM
Registered WAHM
Thread Starter
 
Join Date: May 2015
Posts: 2
Default Help - my kids go crazy when my phone rings!

Hello,
I am new - in fact I have never joined a "forum" of any sort in my life, so I hope I am in the right place. I am looking for advice/support. If this is not the right place to post please let me know.

I am a mom of a 3 yr old and a 6 year old (homeschooled). My husband and I have a Charter fishing business. Most of my work is done by taking reservations and answering questions over the phone. We just introduced online booking, but being available by phone is still a huge part of our business. It can ring constantly for hours at a time, or once an hour depending on the day. Any given call could take as little as 1 minute or as long as 15min. Often, my husband is working on other aspects of the business (ie, boats). When I have to take calls from home - by myself - with both kids (AND get the 6 yr old to do her schoolwork) I often get very frustrated and discouraged and it ends up coming out in my parenting.

I am especially having a hard time lately with my 3 yr old who has realized that when Mom is on the phone in the "office", she can't stop him from doing things like.....climbing on the counter and getting into the bag of marshmallows OR grabbing the ipad when he knows he isn't supposed to OR screaming at the top of his lungs just because he likes the sound.

I am wondering if anyone has any tips or tried-and-true suggestions on how to keep a 3 yr old entertained during intermittent phone calls. Also any tips on managing time in general when I have to be "on call" to answer the phone all day.
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old 05-22-2015, 11:57 PM
danasurvey's Avatar
Grand WAHM
 
Join Date: Mar 2007
Location: United States
Posts: 16,327
Default

I know TV is not a great suggestion as a babysitter, but does he have any favorite TV shows or cartoons that help keep him occupied?
Reply With Quote
  #3 (permalink)  
Old 05-23-2015, 10:05 PM
Registered WAHM
Thread Starter
 
Join Date: May 2015
Posts: 2
Default

Thanks for the reply. We don't get cable TV. We occasionally use an iPad, but I feel guilty when I let him use it too much, it is not good for his brain! Plus, sometimes the phone calls are so sporadic I can't just sit down and take calls for an hour. I maybe taking calls intermittently all day. The constant going back and forth between mom and "booking agent" is really rough- sometimes the phone will ring in the middle of a story or during lunchtime- I feel like I am constantly dashing out of the room to take a call. I feel like I need to come up with some kind of game, or something fun they can do while I'm on the phone for a short stint. I'm trying to be creative here, but I am at a loss…
Reply With Quote
  #4 (permalink)  
Old 05-24-2015, 12:06 AM
danasurvey's Avatar
Grand WAHM
 
Join Date: Mar 2007
Location: United States
Posts: 16,327
Default

I agree it is not good for his brain. That's why I didn't think it was the greatest suggestion lol. Maybe some toys that can occupy his time?
Reply With Quote
  #5 (permalink)  
Old 05-25-2015, 03:59 PM
malea's Avatar
WAHM Master
 
Join Date: Jun 2005
Location: Smalltown , Oregon
Posts: 6,055
Default

Just wanted to welcome you to WAHM
Reply With Quote
  #6 (permalink)  
Old 05-26-2015, 09:27 AM
healthysolutions's Avatar
WAHM Addict
 
Join Date: Sep 2012
Location: New York
Posts: 2,286
Default

Welcome to the forum. Sorry I can't help I don't have any children. I'm sure you will find a solution that will help.
Reply With Quote
  #7 (permalink)  
Old 05-27-2015, 05:14 AM
Registered WAHM
 
Join Date: Nov 2011
Posts: 4
Default

I guess I don't really understand why your husband would even have you doing this. I understand the at home business part of it, but there needs to be a separate business line so you can take messages and call people back when it is quiet. I know some people here work phone positions, and during "phone time", they have a small schooldesk or something that the kids go to. That is going to be difficult with a three year old though, not so much the six year old.

I'm sorry if I'm coming off as harsh, I just think it's a little bit much for you to do. I know when I got stressed out working from home, I did holler at the kids for it, and then I realized that THEY were my first job, not the the other one. I couldn't get mad at them for being kids, ya know? I just think a good solution is explaining that if you are going to get phone calls at home, there is going to be some noise. Your home is not an office, period.

If this bothers your husband, explain to him that small children are there and you have no idea when the phone calls are coming in. Just don't be so hard on yourself.

Last edited by TRoss; 05-27-2015 at 05:16 AM.
Reply With Quote
  #8 (permalink)  
Old 06-13-2015, 02:45 PM
wahpro's Avatar
Registered WAHM
 
Join Date: Apr 2015
Posts: 14
Default

I would think in that type of business, people would fully expect you to have a home office and children for that matter. It's not the type of business you would need a retail location for.

I wouldn't be so hard on yourself or the kids. Just answer the phones and I think people will understand. I wouldn't be swayed in booking a fishing trip by the noise. As long as the service is good, that's what people will care about.
Reply With Quote
  #9 (permalink)  
Old 06-14-2015, 07:37 AM
ccorrente's Avatar
Awesome WAHM
 
Join Date: Apr 2007
Location: Florida
Posts: 599
Default

Welcome to the forum. It is a great place to get information! How about if you could hire a young girl like even a 10 or 12 year to just be around the house with you there of course to "play" with your kids while you are "working". That way you can answer the phones and they will be occupied. If that just is not possible, then I would try making a little "game" out of it for them like, okay when the phone rings that like the "starting bell" and they have to draw a picture for you or build you something with blocks or legos. Maybe your 6 yr old would enjoy kind of being in charge of helping the younger one just while your phone call lasts. then as soon as your call is done, they get a reward of some sort.
Reply With Quote
 
Reply

Tags
advice, call center, kids, phone, support

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off