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  #1 (permalink)  
Old 06-21-2016, 07:53 AM
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Join Date: Mar 2014
Posts: 26
Default Cloud based software for call centers.

My friend is in charge of putting up a small call center for their company which deals with parts that are use for various machineries like encoders. Her boss specifically asked her to get something cloud-based like most of the software they use in the company. Anyone here who can give some suggestions and pointers?
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  #2 (permalink)  
Old 06-21-2016, 10:35 PM
Join Date: Apr 2014
Posts: 27
Default Cloud based software for call centers.

I have read an article that a business like call center needs outsourcing. Tell your friend that there are a lot to be considered like staffing , computers and dialing equipment. Maybe, she could look for people to sub-manage and look for the right agents for your call center business.
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