I've been steadily working from home for 18 amazing years. In the beginning, however, it was not a popular decision. The pay was poor and the quality of work was mainly telemarketing for the consumer-to-business market, or some other type of odd tasks that were not rewarding.
I started on this journey after I had my second child. I had been working for a marketing firm as a supervisor handling inbound and outbound calls for clients in the restaurant industry. I had a great deal of responsibility with data and order entry, managing our team, training, and being responsible for the entire company phone system, which was my first introduction to Telephony Software & B2B Marketing.
As much as I enjoyed my career, I had a nine-year-old son at home to care for as well. I always felt torn between being a mother and a working women. I had already been through the route of daycare and before-and-after-school care and all of the challenges that go along with being a working mom. I felt guilty when I was not with my child, and yet I needed to work to help provide for my family, just like the balancing act that we all face today now that most families need two incomes to stay afloat.
Research on the internet afforded me to learn more about working from home, but there wasn't much of a selection to choose from except telemarketing. I started working with a company that produced customer satisfaction surveys for a national tire company. It involved evening and weekend work, so I was able to work my day job but bring in a little extra money. As I worked on different projects for the company, gaining more experience and confidence, I was asked to do more projects in different markets. Eventually, I started doing surveys for a vast array of markets including insurance.
Networking, researching, and trying different work-at-home tasks allowed me to transition into a full-time career working from home as a business-to-business professional. I serve as an extension of a company's inside sales team as an appointment setter, lead generator, and customer service representative. I've worked as an independent contractor for many years, so I took my experience and branched out with my own company to accommodate the needs of businesses in supporting their sales and marketing efforts. My goal is to expand by hiring virtual agents to help with my growing client base.
I chose a rewarding career path that has allowed me to be home with my family (which was my ultimate goal), raise my children, do meaningful work, and make a good living right from the comfort of my home office. WAHM = a happy mom!