ALW Sourcing, LLC - Customer Resolution Specialist (AZ)

[cwoods333]

Note: This job is unresearched

Here is the webpage link: https://ncogroup.taleo.net/careersec...2&src=JB-11000

ALW Sourcing, LLC., is an independent, MBE-certified, call center solutions business offering the full range of traditional contact and recovery programs in Accounts Receivable and Customer Relationship Management. ALW provides world-class solutions and technology to ensure maximum recovery rates across industries, including our Fortune 500 partners. ALW supports financial services companies by developing relationships with the nation's largest credit card issuers and creating focused and customized services, as well as positive contact programs, for government and non-profit organizations for debt recovery from its headquarters in Baltimore, Maryland.

Our personalized approach translates into responsive service and a genuine commitment to exceeding your expectations, while our access to a global communications presence allows us to serve clients of all industries and sizes. With growing industry changes and fluctuations, ALW commits to providing consistent, best-in-class service to the financial services, telecommunications, utilities, healthcare, and insurance industries.

Principal Responsibilities
◦Communicate with customers by telephone and/or approved written correspondence to attempt to bring resolution to unpaid accounts.
◦Supply empathetic, courteous, quality customer service, maintaining positive patient/client/customer relations, and work efficiently in the name of the client.
◦Responsible for problem recognition, research, isolation, resolution and follow-up for customer issues in order to maintain the customer relationship.
◦Provide thorough, efficient, and accurate updates on computer files for each call made.
◦When requested, process all correspondences with adherence with pertinent legislation guidelines where applicable.
◦Knowledge, understanding, and compliance with all Federal, State, and Local laws and regulations.
◦Knowledge, understanding, and compliance with ALW policies and procedures.
◦Provide feedback to management concerning possible problems or areas of improvement.
◦Make recommendations to implement improved processes.
◦Perform other duties as assigned by management.

Qualifications

◦High School Diploma or General Educational Development (GED) certificate.
◦Previous customer service and collection experience preferred.
◦Ability to maintain the highest level of confidentiality.
◦Proficient personal computer skills.
◦Excellent interpersonal, written, and oral communication skills.
◦Ability to work in a team fostered environment.
◦Ability to prioritize and organize work.
◦Ability to work in an environment requiring simultaneous listening, interpreting, typing and computer use skills.

Work Environment
◦Office environment.
◦Ability to lift and/or move 20 pounds with or without accommodation.

We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.

Good Luck!!!

Carlene

[tcb43tcb43]

Just thought I'd let you know training is on site for this, got the offer but live 100 miles out of Phoenix and they require you to got to pot lucks once a month and meeting are held then for any questions! Really nice interview though. Great job offer!! If any one lives in the Phoenix area, they should check it out.