Sales Agent With Support.com

[ktjones]

Support.com provides Instant Technology Relief® to consumers and small businesses directly via our www.support.com portal and channel partners, which include retailers and anti-virus companies. These partners offer branded services as part of their own integrated consumer programs. We also educate and train consumers to take full advantage of their technology investment.

Responsibilities:

• Receives and handles Inbound Sales Calls
• Makes every attempt, using the prescribed sales techniques and call flow to close every sale
• Updates Customer Record Management database
• Responds to customer inquiries that go beyond typical scripted responses
• Handles inquiries with complete knowledge of product/service or appropriately researches information and/or makes proper referrals
• Provides immediate feedback to customers problems/concerns using proper telephone etiquette
• Attends scheduled meetings as required by the Sales Team Supervisor
• Assists supervisor with coaching and development for new sales consultants or low performers to increase productivity and performance
• Participates in team briefings
• Makes attempts to resolve issues and deescalate issues from irate or dissatisfied customers
• Assumes responsibility for producing desired performance results
• Supports Sales Team Supervisor with reporting requirements

Qualifications:

• 2-4 years of experience in sales.
• High School Diploma or GED required; Associates degree or associated certifications preferred
• Excellent attendance and shift flexibility required
• Additional client specific requirements as necessary
• Knowledge of Microsoft Word, Excel (or similar Windows based software)
• Ability to accomplish multiple tasks of varying priority within allotted time frames
• Must demonstrate the ability to respond to group dynamics
• Maintain positive interactions with team members
• Must be able to work independently and in a team setting
• Ability to demonstrate and communicate Sales best practices to others effectively
• Ability to understand a variety of product services

Equipment Requirements:

• Minimum 3 GHz processor and 4 GB RAM with 1280x1024 minimum resolution
• Minimum OS of Windows XP SP3, .net4 with security patches applied
• Dual monitors: 17” screen or greater recommended
• Broadband connection (1.5MB down /512 kbps up)
• Anti Virus Software

Benefits & Compensation:

• Hourly rate of $9.00/hr plus commission!
• Medical, Dental, and Vision Benefits
• Employee Stock Purchase Plan
• Paid Time Off
• Work from your home 100%; no commute!

Apply here!

[blessedbizness]

I worked for them some years ago. Very legit and a great opportunity if you can work on a set full-time schedule (That you choose). I heard they are 24/7 now so they have over night options. Training is paid and I heard two weeks, not sure though. I know my sis n law trained for at least a week. Good blessings to everyone who apply.

[ktjones]

The training is one week, a basic schedule of 9-5 (your time) for training.
The schedules are pretty flexible and if you let your supervisors know what you need to work, they will try to accommodate as much as they can!

[ktjones]

They are still hiring strong!
We help over a million customers so we need all the help we can get! lol

[dcdb82]

What's the pay and commission structure? Pay Potential per hour?


Thanks

[4boys]

yes, I would be interested to hear what the pay potential is as well. And is the company open 24/7 like people suggested above? What are the typical shift hours? I am looking at something I can do for about four or five hours at night... including the training. But if training only lasted for a week and then I would work at night, I might be able to do that as well.

Thanks in Advance,

Rachel

[ameadfuller]

I tried to apply but it says Ive already applied but I dont remember applying to this company at all. Is it anyone I can email regarding this?

[ktjones]

The pay is $9/hr but I do not know if this can changed with experience or not.
The commission is based off the team's conversion and your personal conversion as well.

The company is open 24/7 - typically training is going to have a basic schedule of 9-5 but once you are on the floor, I do believe they are hiring mostly for nights but again I'm not sure. It's where-ever the help is needed!

@ameadfuller - Either on the careers page or the homepage, there should be a contact us link and I am sure by contacting them this way, your issue will be resolved every quickly!

[4boys]

When it says in the job description that you need dual monitors, does that mean 2 screens hooked up to your computer?

[smith360]

Originally Posted by 4boys

When it says in the job description that you need dual monitors, does that mean 2 screens hooked up to your computer?

If your computer will not hook up and you get a beep sequence, I am not saying it is good news, however it is a step in the right direction towards solving this problem.


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