Customer Service PRO's

[ACD Direct Hiring Manager]

ACD Direct currently has openings for Customer Service Professionals.

With the addition of our newest client to ACD Direct, our call volume has increased dramatically. We are evolving to a more full time opportunity! You will be an independent contractor providing your expertise to our company and clients while being in control of your business!

We currently have openings for Customer Service Professionals with a minimum of 1 year of call center related experience. Work at home experience and a sales centered mindsets are always a plus. Low monthly minimums and a contractor centered approach. Come Grow With Us. We would love to hear from you!

Only experienced individuals need apply.




Minimum PC Requirements:

Standard telephone line or Hard Wired VOIP with absolutely no features. (Two phone lines recommended. One for personal use and one for business use.)

Cable or DSL Internet Service accessed via modem. (256K minimum)

Corded phone

Corded noise canceling headset with mute feature

Windows 2000, Windows Vista or Windows XP operating system PC compatible computer system:

Windows 7 is acceptable. However, candidates may need to revert to IE 7 if selected to continue.

Minimum PIII 800mhz and 512 MB RAM (Windows 2000 or XP operating systems) 2GB (Windows Vista)

Anti-virus software

Spyware software

Computer Microphone and speakers (or headset containing both): This is required BEFORE you schedule your interview.

Professional workspace equipped with a Desk and a Chair free of noise and distractions.

Internet Explorer 6.0 or higher. This is the only web browser that is compatible with our systems and programs.
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[ACD Direct Hiring Manager]

Contact Center Solutions - ACD Direct, Inc.

[ACD Direct Hiring Manager]

We have had a huge response and there is still room for more! Bumping back up!

[Shell]

Just wanted to post that ACD is a great company to work for, I used to work there in 2005- 2006 the only reason I left was because I needed to go with something with more hours at that time. I recently reapplied and have an interview Monday. I am really glad to hear they are getting more clients in and evolving more to full time. Good luck to everyone applying!

[wife2mikejh]

Anyone know how scheduling works with ACD?

[jenb6723]

Originally Posted by wife2mikejh

Anyone know how scheduling works with ACD?

Scheduling is VERY flexible!

[poobear]

I applied late friday.

[ACD Direct Hiring Manager]

Originally Posted by wife2mikejh

Anyone know how scheduling works with ACD?

You select the times from our scheduling tool that will fit in your schedule. Work sessions are generally 1 hour long. However, with our newest client we are seeing more 30 min work sessions available for selection.

[sallie39]

To all that are applying be confident. I was hired after getting pre-qualified and I had my interview yesterday and received the last piece of info. I have to have the background check done. They seem like a great company to work for ..I also have another work at home job that I found right here,
Thanx to Wahm, I don't know what I could have done without you, I love you Wahm.

[ACD Direct Hiring Manager]

I also wanted to add...if you have applied before but was not accepted at that time - it does not mean that you did not have experience, it may just have meant you did not have enough experience, not the experience we needed at the time, or in most cases we were unable to approve an application due to not having enough info or the way the info was presented. Below I have provided a list of things that most often get your application disqualified that is applicable to almost any job that you apply for:

1. Read each question and answer the question covering all points related to the question you are completing. If you cannot read thoroughly (99% of a contract is based on this) and complete the application then this is an indicator that following our protocol might be a problem.

2. Don't be afraid to provide too much detail regarding previous experiences and duties. The application is your chance to "sell" yourself.

3. Provide all of your computer specifications. You are, after all, going to be working from your computer and companies must know your system is compatible with the programs and applications that they use.

4. Be professional. Don't try to be cute. Professionalism in a home agent of any type is a REQUIREMENT not an option

5. Proof your information. Typos and Misspellings will not impress a company you are trying to "sell" yourself to.

6. Consider the companies needs and peak times when selecting your hours of availability. Also, do not list anytime availability then provide a list a mile long of times you are not available.

7. Research the company. Often companies have huge databases of applicants, especially in the work from home world. Don't submit an application, then email when it is accepted saying "Now, what does your company do"

8. Type in proper case, capitalizing only what normally would need to be capitalized. All caps or all lowercase letters indicate that you don't care enough to take the time to do the job right the first time.

9. No file sharing. File sharing shows that you a)are more than likely willing to break the law since this is a form of copyright infringement and b) have no regard for the security and safety of your system.

10. When providing work history, be sure to include length and company names. Simply entering many years of customer service or inbound, outbound and cold calling does not tell a company that you are the person that they should hire. Also, provide examples of the duties you performed to ensure that all of your experience is included in the review process.

11. Don't be afraid to mention promotions and awards you have received related to the experience that is applicable for the position you desire.

12. Be realistic in the information you provide. If you are asked your availability and you state morning and the primary times of need the company has are evenings, your chances are lessened in gaining the position you desire. This does not mean to "fib" on an application either, as it will catch up to you at some point during the contract.

13. Make sure your experience fits the needs of a company. If a company is hiring for an accountant more than likely a carpenter’s application will be discarded.

14. Remember your application if approved will probably be a reference for an interviewer while they are conducting your interview. Any information should always be truthful because companies train interviewers to ask the right questions to get the answers they need regarding the possibility of contracting or employing you.

15. I would highly recommend typing your resume up in a program such as Word, Works, WordPerfect, etc. so that you can utilize the spelling and grammar checks provided. You can always copy and paste pertinent information into the online applications you will be completing.