Customer Service PRO's

[ACD Direct Hiring Manager]

bumping back up

[partsgal]

Hope you don't mind. PM'd you with a question.

[ACD Direct Hiring Manager]

Don't mind a bit! I got it!

[ACD Direct Hiring Manager]

bumping back up

[Hope4you]

i applied to this company a while back and when I had my interview I was told I didnt qualify it really don't make sense cause I have a lot of customer service experience im not sure what they looking for really I was very professional explaining my experience and still got a email saying I wasnt hired

[aakay]

You know the same thing happened to me. I wonder why?

[JoAnnB]

Thank you so much for this excellent information! This is definately a keeper.

Originally Posted by ACD Direct Hiring Manager

I also wanted to add...if you have applied before but was not accepted at that time - it does not mean that you did not have experience, it may just have meant you did not have enough experience, not the experience we needed at the time, or in most cases we were unable to approve an application due to not having enough info or the way the info was presented. Below I have provided a list of things that most often get your application disqualified that is applicable to almost any job that you apply for:

1. Read each question and answer the question covering all points related to the question you are completing. If you cannot read thoroughly (99% of a contract is based on this) and complete the application then this is an indicator that following our protocol might be a problem.

2. Don't be afraid to provide too much detail regarding previous experiences and duties. The application is your chance to "sell" yourself.

3. Provide all of your computer specifications. You are, after all, going to be working from your computer and companies must know your system is compatible with the programs and applications that they use.

4. Be professional. Don't try to be cute. Professionalism in a home agent of any type is a REQUIREMENT not an option

5. Proof your information. Typos and Misspellings will not impress a company you are trying to "sell" yourself to.

6. Consider the companies needs and peak times when selecting your hours of availability. Also, do not list anytime availability then provide a list a mile long of times you are not available.

7. Research the company. Often companies have huge databases of applicants, especially in the work from home world. Don't submit an application, then email when it is accepted saying "Now, what does your company do"

8. Type in proper case, capitalizing only what normally would need to be capitalized. All caps or all lowercase letters indicate that you don't care enough to take the time to do the job right the first time.

9. No file sharing. File sharing shows that you a)are more than likely willing to break the law since this is a form of copyright infringement and b) have no regard for the security and safety of your system.

10. When providing work history, be sure to include length and company names. Simply entering many years of customer service or inbound, outbound and cold calling does not tell a company that you are the person that they should hire. Also, provide examples of the duties you performed to ensure that all of your experience is included in the review process.

11. Don't be afraid to mention promotions and awards you have received related to the experience that is applicable for the position you desire.

12. Be realistic in the information you provide. If you are asked your availability and you state morning and the primary times of need the company has are evenings, your chances are lessened in gaining the position you desire. This does not mean to "fib" on an application either, as it will catch up to you at some point during the contract.

13. Make sure your experience fits the needs of a company. If a company is hiring for an accountant more than likely a carpenter’s application will be discarded.

14. Remember your application if approved will probably be a reference for an interviewer while they are conducting your interview. Any information should always be truthful because companies train interviewers to ask the right questions to get the answers they need regarding the possibility of contracting or employing you.

15. I would highly recommend typing your resume up in a program such as Word, Works, WordPerfect, etc. so that you can utilize the spelling and grammar checks provided. You can always copy and paste pertinent information into the online applications you will be completing.

[partsgal]

Absolutely amazing! I applied last evening. Almost immediately I received an email asking me to complete some forms and some questions. I did all that and this morning I had an invitation for a voice intereview. I scheduled that and found that there are then some tests you need to do. Did all those, completed all the steps in the pre-interview list. Then I called in and after talking to the most delightful person was offered a contract position with them! What a wonderful testing/interview process. Everything is so clear and well designed and you have all the information you need at your fingertips. Now just waiting for that pesky background check and I start training!!

[ACD Direct Hiring Manager]

bumping back up!

[ACD Direct Hiring Manager]

Originally Posted by Hope4you

i applied to this company a while back and when I had my interview I was told I didnt qualify it really don't make sense cause I have a lot of customer service experience im not sure what they looking for really I was very professional explaining my experience and still got a email saying I wasnt hired

Was there any background noise or distractions that would have been observed during your interview? You are always welcome to reapply!