|Welcome to the WAHM Forums - WAHM.com.|
Welcome to WAHM Forums
Already registered? Login above
To take advantage of all the site's features, become a member of the largest community of Work-At-Home Moms.
The advertising to the left will not show if you are a registered user.
||Thread Tools||Search this Thread||Display Modes|
Direct Interactions- WAH Call Center Research Development Specialist
Research Development Specialist
Based in Seattle, Direct Interactions provides contact center solutions using American agents that work from home. We are socially responsible in our business practices and seek to provide great at-home work opportunities for all Americans, including people with disabilities. Our clients rely on Direct Interactions to support their customers by telephone and email while representing their brands with care and professionalism.
Direct Interactions seeks three home-based workers for an exciting business-to-business program. Successful candidates will make outbound calls to human resources professionals at major corporations, law firms and accounting firms to encourage them to complete an online survey. These are not cold calls because a prior business relationship exists however agents must exhibit professionalism and tact when asking busy clients to fill out the online survey.
Although this is not a sales position, some sales skills are valuable. For example, successful candidates demonstrate the ability to build strong relationships in a corporate environment using phone and email. Our people excel at building rapport and communicate effectively with directors and executives of Fortune 500 companies.
Workers will be measured by their professionalism and effectiveness on the phone as well as their productivity working from home in a virtual contact center environment.
Summary of essential skills:
Ability to articulate a persuasive argument on the value of enrollment
Excellent verbal and written communication skills including grammar and voice quality
Must have exceptional listening skills
Pleasant and friendly demeanor
Comfortable communicating with highly paid executives and decision makers
Accurate typing and data entry skills for logging work activity
Experience with hiring processes in a corporate environment
Ability to exercise good judgment
High level of personal integrity
Computer skills successful candidates demonstrate the ability to stay focused while using multiple software applications and browser windows
Function comfortably in a performance-based call center environment where calls are monitored, recorded and assessed
Legally able to work in the United States
Two years experience working in a virtual call center
Must be able to pass a criminal background check
Experience working in the legal field, research, or a large multi-national corporation
Business-to-business calling experience
Prior work experience in a corporate human resources department
Some college desired
Computer running Windows Operating System (XP, Vista or Windows 7). Apple computers are not currently compatible with our clients software.
Internet Explorer 7 or greater required with Mozilla Firefox and/or Google Chrome available as needed
DSL or cable internet (wireless and satellite are not currently compatible with our clients software)
Corded Landline telephone (no cordless or cell phones permitted)
Current antivirus and antispyware
Installed and operating firewall
Hours of operation for this project are business hours in all United States time zones, Monday-Friday. We are closed on holidays.
Pay $10 per hour
Does anyone here work for this place? I have seen the ad come up a few times in threads but I haven't seen anyone actually be hired yet.
|Thread Tools||Search this Thread|
Want your ad here? Contact us for more information about our advertising opportunities.