welcome to the forum

Hello Lainey,
Yes, it s very safe to give them your social, they are a very reputable company.
You will be required to pay for a background check prior to being able to train, which is rather standard for the call center type business don't quote me but I beleive it was $45, unlike other companies they don't do a credit check, just criminal background.

The training, as far as that goes, the basic training to get you started is all free. And as new skills become available the will be offered to you free, for a short period of time, as well.. So all of the training I got was free. The one exception was I wanted an advanced training and I did pay for that, $15 but it was well worth it. Bottom line whenever you are offered a new training skill, grab it as soon as you can while it is free.

I have worked for a couple of the different call centers and of them ACD Direct was without doubt the best of them all.

Good luck

Hello! I'm new and just getting acquainted. I've been filling out applications and am waiting on the next step in the process for a few of the companies concerning customer service positions. I was looking into ACD Direct and while I am happy with what they presented, I have questions about them wanting my ss# prior to nearly any other requests. I've filled out and tested with around six others so far and havent been asked for my social. There was also mention of the applicant paying for training.. What is your experience with this? I am searching acd direct here on this forum and have not found the answers to those questions yet. I appreciate any input.
-lainey