Hello kathy, Humanatic doesn't have much training because it's a very simple job, if someone briefly explains what needs to be done to you, you'll be a pro instantly
take a look at this:
Originally Posted by Artist
All you need to do is enter the amount of seconds it took for the customer to get to either who they wanted, or someone who can help (do not count receptionists answer/person transfering to the person the customer requested). If they did not get anyone, got a voicemail, or the person who did answer only offered to take a message but did not help the customer, you mark it as a no contact. If it says there are currently no calls, check back in about 60 seconds as this usually pushes more work through to you.
Hope this helps, good luck
You are shown a timer on the Call player, which counts the seconds. If on your call, an employee instantly picks up the phone at the 2sec mark, and helps the customer, you'd mark 2 and hit submit. If on the call the customer asks for someone, and is placed on hold, and then transferred to that person, you mark the number of seconds at which the customer connected to the person/department that they needed. If they do not speak to anyone, get a voice mail, or the person who answers does not offer to help, cannot help, or only asks to take a message for the person, you mark it as "Not connected: caller did not have a live conversation with a qualified employee" which is a link. So you'll either enter a number, or click a link. If you have any specific questions, you can PM me and I will try my best to help