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  #11 (permalink)  
Old 06-09-2012, 04:25 PM
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Quote:
Originally Posted by cheryl462 View Post
Caryn, I think once you setup your profile and listen to the calls the first time the training part goes away and you only get live calls.
hi Cheryl.. I am getting live calls. I was asking about the accuracy thing in the stats. I have nothing for ACCURACY. No percentage there. But I am only doing the INBOUND thing now.
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  #12 (permalink)  
Old 06-09-2012, 06:25 PM
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I applied for this company. How much does it pay? I'm interested in it over Lionbridge is the fact I wouldn't be staring at a computer screen for hours on end.
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  #13 (permalink)  
Old 06-10-2012, 09:53 PM
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Do u know if they are still hiring and if so how could I get the info.?
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  #14 (permalink)  
Old 06-10-2012, 10:19 PM
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Quote:
Originally Posted by tasha3alejandre View Post
Do u know if they are still hiring and if so how could I get the info.?
http://www.humanatic.com
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  #15 (permalink)  
Old 06-11-2012, 06:55 PM
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I applied for this position today, and have not heard back as of yet.. Can someone give me a heads up on training, so if I do get this position I know what to expect. Seems maybe they are lacking in training?!? which scares me to death since I just came from a similiar situation and ended up leaving it becuase I was never taught what to do. Maybe someone could give us a little training here?
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  #16 (permalink)  
Old 06-12-2012, 11:15 AM
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Hello kathy, Humanatic doesn't have much training because it's a very simple job, if someone briefly explains what needs to be done to you, you'll be a pro instantly take a look at this:

Quote:
Originally Posted by Artist View Post
All you need to do is enter the amount of seconds it took for the customer to get to either who they wanted, or someone who can help (do not count receptionists answer/person transfering to the person the customer requested). If they did not get anyone, got a voicemail, or the person who did answer only offered to take a message but did not help the customer, you mark it as a no contact. If it says there are currently no calls, check back in about 60 seconds as this usually pushes more work through to you.

Hope this helps, good luck
You are shown a timer on the Call player, which counts the seconds. If on your call, an employee instantly picks up the phone at the 2sec mark, and helps the customer, you'd mark 2 and hit submit. If on the call the customer asks for someone, and is placed on hold, and then transferred to that person, you mark the number of seconds at which the customer connected to the person/department that they needed. If they do not speak to anyone, get a voice mail, or the person who answers does not offer to help, cannot help, or only asks to take a message for the person, you mark it as "Not connected: caller did not have a live conversation with a qualified employee" which is a link. So you'll either enter a number, or click a link. If you have any specific questions, you can PM me and I will try my best to help
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  #17 (permalink)  
Old 06-12-2012, 11:46 AM
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When I logged in I didn't get the sample calls after setting up my profile. I sent emails to support asking for their help. I did get a reply back and they sent me some information as an attachment to help me with the calls. It was very helpful and I was able to get started. It's a pretty easy job so I wouldn't panic about the training and if you need help just contact support and they will answer you.
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  #18 (permalink)  
Old 06-12-2012, 06:06 PM
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I just applied today too and was wondering how long of a wait it was for most of you before they got back to you and hired you. What can I expect? This sounds like a pretty good egg and with my schedule the way it is these days, this gig looks like the perfect thing to fit in and earn some cash with. Also, how often do they pay? Do they tell you how much the pay is too?
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  #19 (permalink)  
Old 06-12-2012, 09:27 PM
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Quote:
Originally Posted by kdbbiz View Post
I just applied today too and was wondering how long of a wait it was for most of you before they got back to you and hired you. What can I expect? This sounds like a pretty good egg and with my schedule the way it is these days, this gig looks like the perfect thing to fit in and earn some cash with. Also, how often do they pay? Do they tell you how much the pay is too?
I applied yesterday afternoon and received an e-mail today at 3 pm (Eastern Time) stating that I can start working. I logged in reviewed the sample files to get an idea of what I need to do but then there was no work. Hopefully, there will be some calls to review tomorrow.
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  #20 (permalink)  
Old 06-13-2012, 09:41 AM
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I logged in this morning after and got some calls. Very cool job! Hang in there you guys people are still hearing from them. It took me a couple of days before I heard.
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