Commission changes on online sales :(

[rep4ch]

Hello fellow reps <3

I was wondering how others fee about the changes w/ our online sales
commissions based on the communication preference our customers select in their
AVON profiles

I love love love AVON but am unhappy w/ this change.

My understanding is that if an online customer opts to NOT select the box that gives their Rep permission to email/call them - the Rep will only earn 10% on their sale.

In light of this change, how are you tactfully asking your eCustomers to NOT select "I prefer to shop store and contact when I need to" in their profile?

As WAHMs, we deserve full commission on all sales and I don't like that one
silly box selected changes that.

I haven't seen this topic addressed and I'd love feedback!

Hugs,


----
Copy of email:
New Communication Preference Feature for Customers Effective with the
implementation of Online Customer Referral, there will be a change in the
earnings structure that only affects Direct Delivery orders if a Customer
chooses not to be contacted by their chosen or assigned Representative.

Beginning December 28, a Representative whose Customers choose not to be
contacted (selecting "I prefer to shop store and contact when I need to" in
their profile), will receive 10% earnings beginning with the first order after
their current Customer selects not to be contacted or after a new Customer who
chooses this option has been assigned.

Representatives with Customers who have chosen not to be contacted prior to the
December 28 implementation date will be "grandfathered". They will continue to
earn as they do today on Direct Delivery orders these Customers place online.

Representatives will also continue to earn as they do today on Direct Delivery
orders placed online by Customers who choose to continue to maintain contact
with the Representative either by mail, e-mail or phone.

[lorah]

Not a fan of the change. Why should we be penalized with lower commission if the customer chooses not to have us contact them?

[rep4ch]

Originally Posted by lorah

Not a fan of the change. Why should we be penalized with lower commission if the customer chooses not to have us contact them?

I agree! I have not seen this topic discussed by fellow reps...so I was interested in feedback. Are you doing anything different to ensure your eCustomers don't click the last box in their AVON profile?

BTW Congrats on your new biz Lora

___

AVON Representative DAWN LALLI serving the Vernon, NJ area

[SAHMof2]

10% is a low commission but I don't do much online sales (wish I did). Most of mine are in person but I will treat them just like a reg. customer. I do see that most of the information is hidden from reps however if they place an order with you that information shows up on the direct delivery receipt. If you get the email send them one introducing yourself, let them know this was just an introduction email and you know they chose not to be contacted by a rep but you are there if they have a question.

[avonlady916]

Originally Posted by rep4ch

Hello fellow reps <3

----
Copy of email:
New Communication Preference Feature for Customers Effective with the
implementation of Online Customer Referral, there will be a change in the
earnings structure that only affects Direct Delivery orders if a Customer
chooses not to be contacted by their chosen or assigned Representative.

Beginning December 28, a Representative whose Customers choose not to be
contacted (selecting "I prefer to shop store and contact when I need to" in
their profile), will receive 10% earnings beginning with the first order after
their current Customer selects not to be contacted or after a new Customer who
chooses this option has been assigned.

Representatives with Customers who have chosen not to be contacted prior to the
December 28 implementation date will be "grandfathered". They will continue to
earn as they do today on Direct Delivery orders these Customers place online.

Representatives will also continue to earn as they do today on Direct Delivery
orders placed online by Customers who choose to continue to maintain contact
with the Representative either by mail, e-mail or phone.

Is this across the board, or ONLY for customers given to you via Customer Connect??

[Pru]

I think this is for new customers that come through Avon and not for existing online customers?

[grace2all]

There were a lot of upset and confused reps on the Avon community boards. We each contacted the office of the president, but we still couldn't get a straight answer from whoever answers the emails in the office. It stills hows 25% and up in the back office. It bothers me because I do promote my website and I have people from out of town that order from me. It's the way the options are worded when they set up their accounts that is so confusing. I am hoping that enough people have made Avon rethink this or at least reword/fix the options. The customers have to get spammed with emails if we want more than 10%...this is not fair.

Still love the company and I am praying that's it just the people that sign up through the econnect way.

[grace2all]

OK... I noticed there was a change in the backoffice. It did not say this the other day. It says:

eRepresentative Incentives Extended!

As we look to support your Avon business we will continue these valuable incentives through C-12 (TS C-14) to help you maintain your momentum!

[avonlady916]

Thanks for the clarification!
Bonnie

[versativadiva]

Wow just reading this is enough to make me want to NOT do Avon. Is this for orders that the company mails out or do we have to deliver them? I don't think I would want to deliver a $5.00 item I only made 10% on.............

thanks for any replies on this answer.
Cheryl