WAHM Forums

Here is the webpage link: https://staples.taleo.net/careersection/2/jobdetail.ftl

From your home office, you will respond to inbound French and English phone calls, emails and faxes from our customers in a professional and courteous manner to resolve warranty related issues and service concerns.


Primary Responsibilities
Will qualify and open cases for customers with extended warranties
Required to accept and resolve customer complaints using escalation procedures in situations as required, updating cases with clear information as soon as an issue arises
Liaison with tech depots, stores and 3rd party repair centres to ensure complete customer satisfaction
Maintain a high level of personal standards and conduct, in accordance with company policies and procedures
Required to accept and resolve customer complaints using escalation procedures in situations as required, updating cases with clear information as soon as an issue arises
Fully understand all extended warranty programs, meeting the needs of our customers by utilizing the tools in place to provide service including AS/400 systems, Microsoft Office, and extended warranty processes and procedures
Uses in-depth product knowledge to qualify our external customers to determine if the issue is hardware, software or end-user related
Prepares detailed cases, determining if the case can be serviced internally or externally
Provides customers with a case number and forwards them to an appropriate service centre
·Responds quickly to internal/external customer requests and demonstrates excellent follow up
Provides speedy and thorough solutions to internal/external customer issues and problems, within a specified timeframe
Troubleshoots and either assists in resolving or resolves, service issues
Works closely with the other Representatives, the Claims Team, ESP Contact Centre Management, Stores and/or Depots to resolve customer issues
Provides service status information to internal and external customers
Tracks all phone calls by updating the appropriate case to ensure all history of the claim is recorded
Other duties as required by management

Current hours of operation 8 AM to 8 PM, 7 days a week
·Ability to work from home
Staples provides use of computer and monitor, you must provide broadband internet access
Prior to working from home, Associates must complete a 3 to 4 months of service in our Laval, PQ Contact Centre

Basic Qualifications
Successful completion of high school diploma
Bilingual (French and English a must)
1 year Contact Centre experience an asset
Proficient typing skills
Excellent computer skills including MS Word, Excel, and Power Point, Outlook, ESP AS/400 software
Good Luck!!!

Carlene

" Job Is No Longer Available " per their site. :(

What a bummer sorry, I tried. :)

Carlene

What a bummer sorry, I tried. :)

Carlene

Thanks for sharing anyway.

Seems like more and more of these work-at-home customer service jobs require you be bilingual (Spanish and English). I tell my daughters, who are now in college, having a second language can really make a difference when you start looking for a job.

Seems like more and more of these work-at-home customer service jobs require you be bilingual (Spanish and English). I tell my daughters, who are now in college, having a second language can really make a difference when you start looking for a job.

I agree but it shouldn't be this is a bummer I only know English :(

Carlene

Too bad this position is still closed but maybe they'll come back again.

.