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ACD Direct has an immediate need for English and Spanish Speaking customer service representatives to process inbound calls in our Virtual Call Center. Sales, Bilingual (Spanish), WAH, Volunteer experience a plus! Perfect position for educators, college students, military, retirees and work at home parents. Call Center Experience or Professional Telephone Experience is a Must! Last March We Processed Over 1300 DAYS worth of call volume in one month!

Contractor Responsibilities

•Professionally handle incoming call requests from customers processing donations for our not for profit based clientele.

•Deliver world class customer service by communicating with energy and personal confidence.

•Project enthusiasm, warmth, smile and a “ready to assist” attitude with each call processed.

•Utilize tools and resources we provide to information and assist any caller you may encounter.

•Follow our secure web-based scripting to process each call.

•Verify callers information as it is provided to ensure accuracy.

•Accurately enter information you collect into our secure web-based scripts.

•Process calls routed to you efficiently and accurately.

•Stay up to date on procedural changes and information provided for each client and apply changes where necessary.

•Ability to multitask.

•Communicate effectively in verbal and written correspondence.


Minimum Skills and Qualifications:

•Minimum 6+ months of recent customer service, retail, or call center experience required.

•Moderate level of PC knowledge .

•Excellent interpersonal, organizational and communication skills (both verbal and written) required.

•Strong listening skills, professional telephone manner and ability to deal tactfully and effectively with customers in a fast paced customer focused call center.

•Ability to get along with others, accept constructive feedback and exhibit a positive attitude.

•Demonstrated passion for excellence with respect to treating and caring for customers.

•Ability to work effectively in a team environment.

•Strong decision making and analytical abilities.

•Ability to work in a fast paced, production environment.

•High school diploma or GED required.

•Must be able to type a minimum of 30 wpm.

•Must be flexible to work shifts as required (evenings, weekends, and holidays).

•Must be able to pass a background check.

•Must be able to attend all scheduled training classes and pass required exams during a 20 day time period.

•Must be able to provide a distraction free home office environment

•Must be able to meet all the work at home equipment and connectivity requirements


Work Station Requirements:

•Basic Analog residential telephone service
*Corded Telephone
*Digital phone service is permitted as long as the phone line can be used even if your computer is turned off.
*“Soft Phones” like Skype, Magicjack, etc. are not permitted
*NO Cell phones
*Phone must be in the same location as the computer to allow for being on the Internet and telephone at the same time
*Long distance is not required
*POTS Telephone Line

•Telephone Headset
*Used to process calls routed to your phone line.
*A noise cancelling telephone headset with mute feature.

•Computer Headset
*A VOIP headset with microphone for voice communication over the computer OR Standalone Microphone and Speaker Combination for voice communication over the computer.

•PC with Windows 2000, Windows XP, Windows Vista, or Windows 7
*MAC and Apple systems are not compatible with our call routing system.

•Minimum PIII 800mhz and 512 MB RAM (Windows 2000 or XP operating systems)2GB (Windows)

•Internet Explorer (version 6.0 or later)

•Adobe Flash Player version 9.0 or later

•Virus Protection Software and Anti-Spyware software that is regularly updated

•Cable , DSL or FIOS internet Connection
*Satellite and WIFI are not accepted.


APPLY ONLINE AT Contact Center Solutions - ACD Direct, Inc. (http://www.acddirect.com/becomeanagent.html)

Bumping Back Up! For those wishing to know more about ACD Direct visit or ACD Direct Fan Page on Facebook (http://www.facebook.com/pages/ACD-Direct-Virtual-Contact-Center-Telecommute-With-Us/246927184298?v=wall)!

Under Discussions - we have included an improving your skills topic that has some great videos that will help you be the best that you can be during your voice sample and perhaps provide some tips for those who have applied but wish to try it again!

JUST ANNOUNCED! Semi Monthly Invoicing is now permanent and LOWER MONTHLY MINIMUMS FOR OFF DRIVE MONTHS!

Love this company, You are really helping places like PBS, St. Jude, Etc. the pay is by call but can be quite good, on really busy days can make good money. Also they will increese the per minute call basis. Best of all they do not require you to read upsales, clubs, magazines, etc. like Liveops does. The sad news is even in a pledge drive like this, you may not get a lot of calls. There is no guarentee that calls will come in. So it's a waiting game, But a good back up egg. Just wouldn't let go of your regular 9-5 job if you have it, to do ACD. If you have no job keep looking, this one will only cover the month of March, When April rolls around it can get pretty quiet.

Love this company, You are really helping places like PBS, St. Jude, Etc. the pay is by call but can be quite good, on really busy days can make good money. Also they will increese the per minute call basis. Best of all they do not require you to read upsales, clubs, magazines, etc. like Liveops does. The sad news is even in a pledge drive like this, you may not get a lot of calls. There is no guarentee that calls will come in. So it's a waiting game, But a good back up egg. Just wouldn't let go of your regular 9-5 job if you have it, to do ACD. If you have no job keep looking, this one will only cover the month of March, When April rolls around it can get pretty quiet.


Please remove the specific client names from your post : ).

Bumping Back Up

Bumping Back Up! 12 Days until March Madness Begins!