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View Full Version : At Home Mac Experts w/Apple Worldwide Online Store
Helena1
12-08-2010, 05:05 AM
At Home Mac Experts w/Apple Worldwide Online Store
Apple - Jobs at Apple - Job description (http://jobs.apple.com/index.ajs?BID=1&method=mExternal.showJob&RID=67496&CurrentPage=6)
Requisition Number 6069862
At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire – and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with YOU!
The Worldwide Apple Online Store Sales Team is looking for motivated, outgoing, and tech-savvy individuals who want to offer Apple customers an unparalleled customer experience over the phone. At-Home Mac Experts will work out of their homes.
Responsibilities:
•Sell Mac and accessories to customers who call Apple to learn more during their purchasing process;
•Provide consultative solutions to customers based on their needs, following the Online Store Customer Engagement model ;
•Learn about Mac and become an expert on the Mac product features and related accessories;
•Understand Apple’s Digital Lifestyle strategy and how Mac fits into it;
•Leverage multiple sources of information to stay current on product features and technology changes;
•Ensure a favorable purchase experience by appropriately setting customers’ expectations after they have placed their order, e.g., “what happens next”;
•Enter new sales orders accurately;
•Be comfortable in a fast-paced, performance-based environment where calls are monitored, recorded, and assessed;
•Have a flexible schedule, including the ability to work nights and weekends.
Desired Qualities, Behaviors and Skills:
•Customer-focused, detailed-oriented individual;
•Creative problem solver;
•Comfortable working with ambiguity;
•Previous experience excelling in a customer-facing environment;
•Can translate ‘tech speak’ into everyday, understandable terms;
•Strong listening skills (adaptive communication, active listening);
•Drive for results, demonstrating high degree of drive and determination;
•Adaptive and flexible to changing technologies, process and environments;
•Ability to work and make decisions with minimal supervision;
•Strong organizational skills;
•Team Player
•Experience with a PC as well as a Mac;
•Ability to troubleshoot basic issues related to home-office technology (the kind of person who cycles power to equipment before calling a helpdesk for assistance).
Education and Experience:
•Degree preferred plus 1-2 years proven experience in a sales or customer service environment;
•Ideal candidate will have experience using a Mac and an iOS device;
•Technical experience in digital media (music, video, photography) a plus;
•Professional verbal and written communication skills;
•Technical aptitude (computer literate, able to quickly learn new applications).
Is being an At-Home Mac Expert a great fit for you? Consider the following questions:
•Do you have a private workspace in your house with a door, where ambient noise can be minimized during work hours?
•Do you have a workspace with a desk and chair? Does this workspace allow for the proper installation of your technical equipment?
•Do you have, or are you able to get, an analog phone line that can be dedicated to sales calls? (Monthly allowance provided by Apple.)
•Do you have, or are you able to get, high-speed internet service meeting minimum bandwidth requirements of 2mbps downstream and 384kbps upstream? (Monthly allowance provided by Apple.)
•Are you a self-starter who is comfortable in an environment remote from co-workers and managers?
Apple - Jobs at Apple - Job description (http://jobs.apple.com/index.ajs?BID=1&method=mExternal.showJob&RID=67496&CurrentPage=6)
Requisition Number 6069862
At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire – and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with YOU!
The Worldwide Apple Online Store Sales Team is looking for motivated, outgoing, and tech-savvy individuals who want to offer Apple customers an unparalleled customer experience over the phone. At-Home Mac Experts will work out of their homes.
Responsibilities:
•Sell Mac and accessories to customers who call Apple to learn more during their purchasing process;
•Provide consultative solutions to customers based on their needs, following the Online Store Customer Engagement model ;
•Learn about Mac and become an expert on the Mac product features and related accessories;
•Understand Apple’s Digital Lifestyle strategy and how Mac fits into it;
•Leverage multiple sources of information to stay current on product features and technology changes;
•Ensure a favorable purchase experience by appropriately setting customers’ expectations after they have placed their order, e.g., “what happens next”;
•Enter new sales orders accurately;
•Be comfortable in a fast-paced, performance-based environment where calls are monitored, recorded, and assessed;
•Have a flexible schedule, including the ability to work nights and weekends.
Desired Qualities, Behaviors and Skills:
•Customer-focused, detailed-oriented individual;
•Creative problem solver;
•Comfortable working with ambiguity;
•Previous experience excelling in a customer-facing environment;
•Can translate ‘tech speak’ into everyday, understandable terms;
•Strong listening skills (adaptive communication, active listening);
•Drive for results, demonstrating high degree of drive and determination;
•Adaptive and flexible to changing technologies, process and environments;
•Ability to work and make decisions with minimal supervision;
•Strong organizational skills;
•Team Player
•Experience with a PC as well as a Mac;
•Ability to troubleshoot basic issues related to home-office technology (the kind of person who cycles power to equipment before calling a helpdesk for assistance).
Education and Experience:
•Degree preferred plus 1-2 years proven experience in a sales or customer service environment;
•Ideal candidate will have experience using a Mac and an iOS device;
•Technical experience in digital media (music, video, photography) a plus;
•Professional verbal and written communication skills;
•Technical aptitude (computer literate, able to quickly learn new applications).
Is being an At-Home Mac Expert a great fit for you? Consider the following questions:
•Do you have a private workspace in your house with a door, where ambient noise can be minimized during work hours?
•Do you have a workspace with a desk and chair? Does this workspace allow for the proper installation of your technical equipment?
•Do you have, or are you able to get, an analog phone line that can be dedicated to sales calls? (Monthly allowance provided by Apple.)
•Do you have, or are you able to get, high-speed internet service meeting minimum bandwidth requirements of 2mbps downstream and 384kbps upstream? (Monthly allowance provided by Apple.)
•Are you a self-starter who is comfortable in an environment remote from co-workers and managers?
blueblue
12-08-2010, 03:17 PM
Just wanted to bump this hot job post to the 1st page again.
Good Luck!!!
Good Luck!!!
Helena1
12-10-2010, 06:17 AM
Thanks BlueBell, but just to clarify for everyone this job is different than one previously posted, Apple At Home Advisor. The Mac job is with the store and is sales oriented. Apple at Home is still open too, here's the forum link http://www.wahm.com/forum/telecommuting-moms-34/535957-apple-home-advisor.html or for the direct job link go here
Apple - Jobs at Apple - Job description (http://jobs.apple.com/index.ajs?BID=1&method=mExternal.showJob&RID=62755) for the advisor job.
Apply to both if interested. Good Luck to all
Apple - Jobs at Apple - Job description (http://jobs.apple.com/index.ajs?BID=1&method=mExternal.showJob&RID=62755) for the advisor job.
Apply to both if interested. Good Luck to all
