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View Full Version : Remote SLC Information Desk Associate
Helena1
08-25-2010, 04:28 AM
Remote SLC Information Desk Associate
Ref # 2051093 -- search w/this number
Educate Careers (http://www.educate-inc.com/careers/careers.html)
Sylvan Learning is the leading provider of tutoring and supplemental education services to children of all ages, grades and skill levels. For more than 30 years, our highly personalized and proven approach to learning has helped more than two million students discover their true potential.
Our talented employees take pride in the impact they make each day. When you become a member of the Sylvan team, you will work with caring, bright, motivated people who share a passion for helping students build the skills, habits and attitudes they need to succeed in school–and in life.
Ready to join our team? Apply today, and don't let this opportunity pass you by!
We are seeking a Part Time Information Desk Associate to join our team. This is a remote position. The Associate is responsible for resolving inquires in a timely manner and recording the inquiries appropriately into the main database. The position is also responsible for all aspects of phone and email shopping, as well as reviewing call recordings, and will be responsible for providing documentation for Sylvan Learning Centers Quality Assurance Reviews. In addition, this position is responsible for approving Center Level Website Submissions in a timely manner.
As a successful Information Desk Associate you will:
• Investigate customer inquires and examines related materials, and converses or corresponds with customer and other company personnel to obtain facts regarding customer inquiry and resolution.
• Notify customer and if necessary designated personnel of resolution
• Communicate to management process changes to help resolve inquires more efficiently
• Follow up on recommended resolution to ensure customer satisfaction
• Enter all information regarding inquiries into computer database
• Prepare Prep work to create factual information for shopper calls
• Conduct shopper calls to Centers within provided guidelines
• Conducts email shops to Centers within provided guidelines
• Review Call Recordings when necessary
• Complete evaluation/documentation in specified timeframe
• Review and approves Center Level Website Submissions
• Perform tasks outside SLC Information Desk Operations as required
We Require:
• 3+ years in a customer service role
• Excellent written and oral communication skills; proven customer service skills; and, accurate documentation skills
• Ability to work independently and in a team environment
• Flexible schedule to include evening and weekend availability
We Prefer:
• Current or previous Sylvan Learning experience
• Bachelor's degree
• Sales experience
• Previous phone experience
What you get in return:
As a Sylvan team member, you’ll work in a fast-paced environment and make an impact on our business contributing towards the success of our company. Our total rewards package includes:
• Competitive market pay based compensation
• Flexible Part time schedule
• Ability to work remotely from your home
• Additionally, through on-the-job training and learning opportunities, you can develop your career at Sylvan and succeed with us in future roles!
EEO/AA
Ref # 2051093 -- search w/this number
Educate Careers (http://www.educate-inc.com/careers/careers.html)
Sylvan Learning is the leading provider of tutoring and supplemental education services to children of all ages, grades and skill levels. For more than 30 years, our highly personalized and proven approach to learning has helped more than two million students discover their true potential.
Our talented employees take pride in the impact they make each day. When you become a member of the Sylvan team, you will work with caring, bright, motivated people who share a passion for helping students build the skills, habits and attitudes they need to succeed in school–and in life.
Ready to join our team? Apply today, and don't let this opportunity pass you by!
We are seeking a Part Time Information Desk Associate to join our team. This is a remote position. The Associate is responsible for resolving inquires in a timely manner and recording the inquiries appropriately into the main database. The position is also responsible for all aspects of phone and email shopping, as well as reviewing call recordings, and will be responsible for providing documentation for Sylvan Learning Centers Quality Assurance Reviews. In addition, this position is responsible for approving Center Level Website Submissions in a timely manner.
As a successful Information Desk Associate you will:
• Investigate customer inquires and examines related materials, and converses or corresponds with customer and other company personnel to obtain facts regarding customer inquiry and resolution.
• Notify customer and if necessary designated personnel of resolution
• Communicate to management process changes to help resolve inquires more efficiently
• Follow up on recommended resolution to ensure customer satisfaction
• Enter all information regarding inquiries into computer database
• Prepare Prep work to create factual information for shopper calls
• Conduct shopper calls to Centers within provided guidelines
• Conducts email shops to Centers within provided guidelines
• Review Call Recordings when necessary
• Complete evaluation/documentation in specified timeframe
• Review and approves Center Level Website Submissions
• Perform tasks outside SLC Information Desk Operations as required
We Require:
• 3+ years in a customer service role
• Excellent written and oral communication skills; proven customer service skills; and, accurate documentation skills
• Ability to work independently and in a team environment
• Flexible schedule to include evening and weekend availability
We Prefer:
• Current or previous Sylvan Learning experience
• Bachelor's degree
• Sales experience
• Previous phone experience
What you get in return:
As a Sylvan team member, you’ll work in a fast-paced environment and make an impact on our business contributing towards the success of our company. Our total rewards package includes:
• Competitive market pay based compensation
• Flexible Part time schedule
• Ability to work remotely from your home
• Additionally, through on-the-job training and learning opportunities, you can develop your career at Sylvan and succeed with us in future roles!
EEO/AA
