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View Full Version : Customer Service Claims w/Travelers
Helena1
08-24-2010, 04:17 AM
Customer Service Claims w/Travelers
http://hrjobs.stpaultravelers.com/psc/PSHR620/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_JOB_DTL&Action=A&J obOpeningId=795412&SiteId=1
Committed. Competitive. Constructing our Future.
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.
**Start date ¿ October 11, 2010**
**Training will take place M-F 8am ¿ 5pm **
SUMMARY:
Effectively and efficiently respond to inquiry calls from our various customers.
Assist in basic customer service procedures and routing information in a prompt and courteous manner.
PRIMARY DUTIES AND RESPONSIBILITY:
Professionally answer telephone calls, respond to routine questions, and reroute calls when appropriate.
Effectively capture claim loss information from accounts/customers via fax in a prompt and efficient manner.
Accurately input loss information into a claim multi-line system via a personal computer.
Consistently provide top-tier, high-level customer service to our accounts/customers.
Maintain and update reference material needed to provide quality service.
Promptly and courteously respond to customer inquiries and/or refer them effectively to someone who can assist them.
Share customer concerns with Team Leader and/or Unit Manager to promptly and effectively address any outstanding issues.
Share any telephone or system concerns with Team Leader and/or Unit Manager to promptly overcome any potential problems.
COMMUNICATION SKILLS:
Solid communication/telephone skills
Candidates who are fluent in Spanish are strongly encouraged to apply - demonstration of Spanish speaking fluency will be required.
COMPUTER SKILLS:
Keyboard/personal computer skills (35 WPM)
Data entry with focus and skills.
OTHER:
Personal time management and organizational skills to meet productivity objectives.
Customer Focus
Communication
Team Work
Flexibility
SHIFT:
Please note:
In-house (work from the Windsor, CT location): Monday ¿ Friday ¿ 8am ¿ 8pm or Sunday ¿ Thursday 9am ¿ 6pm or Homeshore (work from home): various shifts/hours depending on business needs.
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
http://hrjobs.stpaultravelers.com/psc/PSHR620/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_JOB_DTL&Action=A&J obOpeningId=795412&SiteId=1
Committed. Competitive. Constructing our Future.
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.
**Start date ¿ October 11, 2010**
**Training will take place M-F 8am ¿ 5pm **
SUMMARY:
Effectively and efficiently respond to inquiry calls from our various customers.
Assist in basic customer service procedures and routing information in a prompt and courteous manner.
PRIMARY DUTIES AND RESPONSIBILITY:
Professionally answer telephone calls, respond to routine questions, and reroute calls when appropriate.
Effectively capture claim loss information from accounts/customers via fax in a prompt and efficient manner.
Accurately input loss information into a claim multi-line system via a personal computer.
Consistently provide top-tier, high-level customer service to our accounts/customers.
Maintain and update reference material needed to provide quality service.
Promptly and courteously respond to customer inquiries and/or refer them effectively to someone who can assist them.
Share customer concerns with Team Leader and/or Unit Manager to promptly and effectively address any outstanding issues.
Share any telephone or system concerns with Team Leader and/or Unit Manager to promptly overcome any potential problems.
COMMUNICATION SKILLS:
Solid communication/telephone skills
Candidates who are fluent in Spanish are strongly encouraged to apply - demonstration of Spanish speaking fluency will be required.
COMPUTER SKILLS:
Keyboard/personal computer skills (35 WPM)
Data entry with focus and skills.
OTHER:
Personal time management and organizational skills to meet productivity objectives.
Customer Focus
Communication
Team Work
Flexibility
SHIFT:
Please note:
In-house (work from the Windsor, CT location): Monday ¿ Friday ¿ 8am ¿ 8pm or Sunday ¿ Thursday 9am ¿ 6pm or Homeshore (work from home): various shifts/hours depending on business needs.
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
marie615
08-24-2010, 04:55 AM
Hi, I tried clicking on the hyperlink but this was displayed,
An error has occurred that has stopped this transaction from continuing.
An error has occurred that has stopped this transaction from continuing.
GodsGirl333
08-24-2010, 05:46 AM
The same thing happened when I tried clicking the link.
Helena1
08-24-2010, 08:08 AM
sorry peeps, try this
Insurance Job Search | Career Opportunities | Travelers Careers (http://www.travelers.com/about-us/careers/job-search/index.aspx)
search for Job ID # 795412
Insurance Job Search | Career Opportunities | Travelers Careers (http://www.travelers.com/about-us/careers/job-search/index.aspx)
search for Job ID # 795412
Faye Thomas
08-24-2010, 11:53 AM
I filled out the questionaire but it said "no results." I also entered the job ID code.
Helena1
08-24-2010, 01:29 PM
I'm not sure what you mean by questionaire. Select "Search Current Opportunities", enter job ID in the "Job Opening ID" box, then hit search. check the job box, and select apply now, then register. I just went through the whole process up to the apply now, so not sure why you're having a problem. HTH
Angelina'sMommy
08-24-2010, 03:24 PM
I to applied...Has anyone heard anything back yet?
isaacsmom
08-26-2010, 06:59 PM
I've applied today. I hope I hear something soon!
Helena1
08-27-2010, 03:34 AM
Best wishes to those who applied, please let me know if you get this, I like to write about that.
