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View Full Version : repeating calls
magerbeauti
03-23-2006, 05:07 AM
I have a question for you guys...Do you ever have people that tell you they really want to do a spa, and then when you call they are hard to reach or they "can't tell you right now" so you need to call them in another week or so?
Maybe it is something I am doing in the beginning, not getting them to give a tentative date maybe? I just do not like repeatedly calling people, because then I feel like I'm being pushy. Even though they are receptive to doing it, I wish I could get a handle on this area. It takes time, and is uncomfortable because its hard to word the calls each time.smileys/smiley5.gif
Thanks!
Maybe it is something I am doing in the beginning, not getting them to give a tentative date maybe? I just do not like repeatedly calling people, because then I feel like I'm being pushy. Even though they are receptive to doing it, I wish I could get a handle on this area. It takes time, and is uncomfortable because its hard to word the calls each time.smileys/smiley5.gif
Thanks!
Spas_by_Mistie
03-23-2006, 05:19 AM
I know what you mean! I have the same problem. One woman actually booked a spa for me at my last spa, but she will not answer her phone, check her email, and she had me put her on my yahoo instant messenger too. She just never replies. I have no clue as to if the spa is going to happen or not. I'm just letting it drop and she can contact me from here on out. I'm not counting on the spa happening. But, what if she is still planning on having it yet doesn't contact me? THen I'd be made out to be the incompetent one!
It is all so confusing!
It is all so confusing!
RoseT
03-23-2006, 05:51 AM
Wow Misite! That stinks. I had one like that and I ended up calling her and leaving a message. I said I've been trying to get a hold of you but i cant so I'm assuming your no longer interested in your one on one. Call me at ****** for a rescheduling if you like.
If you do leave a message try letting her know that you had set aside time for her and away from your family. Plus you lost a show out of it...some people end up feeling bad for what they did. Good luck
OH back to the repeat calling. I hate doing it but if they say call me back, I will. I'll call usually twice, three tiems at the most. After three if I don't here anything I dont call anymore. good luck!
If you do leave a message try letting her know that you had set aside time for her and away from your family. Plus you lost a show out of it...some people end up feeling bad for what they did. Good luck
OH back to the repeat calling. I hate doing it but if they say call me back, I will. I'll call usually twice, three tiems at the most. After three if I don't here anything I dont call anymore. good luck!
03-23-2006, 06:22 AM
I send them a cute letter in the mail when they do not answer their email, phone or return calls. There is an incentive in the letter that usually gets them to call or email me. If I don't hear from them, I drop it after that.
pamperedstamper
03-23-2006, 07:57 AM
One idea would be, while you actually have that person on the call and she's giving a lame excuse or saying "I don't know yet" or "call me later" offer something right then and there to clinch it!
Yeah, maybe you're already giving away the store. But maybe she needs just 1 more thing to be sold on having a spa. Something that she will be excited about receiving. Whatever that is. Probably different for each woman. Maybe push how her friends will really appreciate her treating them to a pampering spa.
BUT you don't want to end up with a hostess like that if she truly doesn't want to book b/c attendance can be low due to her not making any effort. (Send out the invites for her).
I'm not one to agree for asking references, but maybe the woman has a friend that would host a spa and that way this woman can just attend.
Maybe offer to host it at your home so that she doesn't have to do any cleaning or treats?
Just some thoughts.
kimberlee
Yeah, maybe you're already giving away the store. But maybe she needs just 1 more thing to be sold on having a spa. Something that she will be excited about receiving. Whatever that is. Probably different for each woman. Maybe push how her friends will really appreciate her treating them to a pampering spa.
BUT you don't want to end up with a hostess like that if she truly doesn't want to book b/c attendance can be low due to her not making any effort. (Send out the invites for her).
I'm not one to agree for asking references, but maybe the woman has a friend that would host a spa and that way this woman can just attend.
Maybe offer to host it at your home so that she doesn't have to do any cleaning or treats?
Just some thoughts.
kimberlee
magerbeauti
03-23-2006, 08:12 AM
I am so glad to hear that I'm not the only one this happens to! I just hate to give up on a potential spa.smileys/smiley18.gif But, we should be making contact with all clients every quarter, so it can come up again then.
I like the idea of sending a letter with an incentive, and waiting for the response. My biggest concern has been, how do I word each follow up without saying, "so, can you have a spa this month or not?".smileys/smiley36.gif
Angela
I like the idea of sending a letter with an incentive, and waiting for the response. My biggest concern has been, how do I word each follow up without saying, "so, can you have a spa this month or not?".smileys/smiley36.gif
Angela
CodyChristine
03-23-2006, 09:56 AM
I know what you mean! I have the same problem. One woman actually booked a spa for me at my last spa, but she will not answer her phone, check her email, and she had me put her on my yahoo instant messenger too. She just never replies. I have no clue as to if the spa is going to happen or not. I'm just letting it drop and she can contact me from here on out. I'm not counting on the spa happening. But, what if she is still planning on having it yet doesn't contact me? THen I'd be made out to be the incompetent one!
It is all so confusing!
When I was at BeautiU, one of the trainers said she tells hostesses that if they book a spa, she will be there on that date - even if they don't have any guests etc. She says she makes it clear to them that this is her only source of income and she takes it seriously, so if they book a spa, she'll be there at their door, on that date unless they have the courtesy to reschedule.
I'm not that bold, but I also work fulltime outside the home, so I can see where she's coming from as this is her only source of income. That's probably why she's been so successful with BeautiControl so far! Maybe the threat of you're showing upsince they booked that day unless you hear back from them would prompt the host to return your calls, e-mails, etc. I don't know...it's a tough one.
It is all so confusing!
When I was at BeautiU, one of the trainers said she tells hostesses that if they book a spa, she will be there on that date - even if they don't have any guests etc. She says she makes it clear to them that this is her only source of income and she takes it seriously, so if they book a spa, she'll be there at their door, on that date unless they have the courtesy to reschedule.
I'm not that bold, but I also work fulltime outside the home, so I can see where she's coming from as this is her only source of income. That's probably why she's been so successful with BeautiControl so far! Maybe the threat of you're showing upsince they booked that day unless you hear back from them would prompt the host to return your calls, e-mails, etc. I don't know...it's a tough one.
luvbeauti
03-23-2006, 01:34 PM
My director calls her hostess the night before and tells her she is map-questing her house and that she will be there at such and such time and is looking forward to a wonderful time!
She says that always gets a return call right back!
I haven't had that happen yet, but I'm sure it will. Just assume that it is still "on". Good Luck!
She says that always gets a return call right back!
I haven't had that happen yet, but I'm sure it will. Just assume that it is still "on". Good Luck!
Nickie
03-24-2006, 12:04 PM
I love your director Lisa, that is probably the fastest way to get them to finally respond to you. I had to change my way of doing things. I don't know if I am just in a "i don't want to relax town" or what? but they seem to respond to the one on one idea. Plus, I don't book it very far away either. Of course I haven't had that many yet either, but the spa cancellations were starting to discourage me and I had to come up with something and so far so good. If I have to take their friends and co workers one at a time "I WILL!!!" LOL smileys/smiley36.gif
