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$$$4 Days Until Our June Drive$$$

ACD Direct currently has openings for Customer Service Professionals to process our inbound non for profit, lead generation and donation based clientelle. Sales experience, WAH experience, Bilingual (Spanish) abilities and a strong desire to succeed are always beneficial!

Experience:

•Minimum 6 months formal call taking experience (preferably call center related)
•Ability to muli-task in an ever-changing environment
•Ability to communicate effectively and professionally with verbal and written communications.
•Ability to adapt quickly to a multi-client environment
•Ability to retain and apply information in a multi-client environment
•Ability to adhere to and maintain a self structured work schedule
•Ability to implement and maintain self preparation skills
•Ability to multitask in fast paced situations
•Ability to control a call situation and direct callers to the purpose of the call
•Pleasant phone voice and effective telephone communication skills are a MUST
•Strong Attention to Detail is a MUST
•Strong Listening Skills are a MUST

Minimum PC Requirements:

•Standard telephone line or Hard Wired VOIP with absolutely no features. (Two phone lines recommended. One for personal use and one for business use.)
•Cable or DSL Internet Service accessed via modem. (256K minimum) Wireless/Satellite connectivity is not accepted.
•Corded phone
•Corded noise canceling headset with mute feature
•Windows 2000, Windows Vista or Windows XP operating system PC compatible computer system. Windows 7 is acceptable.
•Minimum PIII 800mhz and 512 MB RAM (Windows 2000 or XP operating systems) 2GB (Windows Vista)
•Anti-virus software
•Spy-ware software
•Computer Microphone and speakers (or headset containing both): This is required BEFORE you schedule your interview.
•Professional workspace equipped with a Desk and a Chair free of noise and distractions.
•Internet Explorer 6.0 or higher. This is the only web browser that is compatible with our systems and programs.

If you are interested apply online at: Contact Center Solutions - ACD Direct, Inc. (http://www.acddirect.com/becomeanagent.html)

We look forward to hearing from you!

Some things to keep in mind with your application are:

1. Read each question and answer the question covering all points related to the question you are completing. If you cannot read thoroughly (99% of a contract is based on this) and complete the application then this is an indicator that following our protocol might be a problem.

2. Don't be afraid to provide too much detail regarding previous experiences and duties. The application is your chance to "sell" yourself. If you can't "sell" yourself, how will you "sell" a caller or customer?

3. Provide all of your computer specifications. You are going to be working from your computer and companies must know your system is compatible with the programs and applications that they use.

4. Be professional. Don't try to be cute. Professionalism in a home agent of any type is a REQUIREMENT not an option

5. Proof your information. Typos and Misspellings will not impress a company you are trying to "sell" yourself to.

6. Consider the companies needs and peak times when selecting your hours of availability. Also, do not list "anytime" availability then provide a list a mile long of times you are not available.

7. Research the company. Often companies have huge databases of applicants especially in the work from home world. Don't submit an application then email when it is accepted saying "Now, what does your company do?"

8. Type in proper case, capitalizing only what normally would need to be capitalized. All caps or all lowercase letters indicate that you don't care enough to take the time to do the job right the first time.

9. No file sharing. File sharing shows that you a)are more than likely willing to break the law since this is a form of copyright infringement and b) have no regard for the security and safety of your system.

10. When providing work history be sure to include length and company names. Simply entering many years of customer service or inbound, outbound and cold calling does not tell a company that you are the person that they should hire.

11. Don't be afraid to mention promotions and awards you have received related to the experience that is applicable for the position you desire.

12. Be realistic in the information you provide. If you are asked your availability and you state Morning and the primary times of need the company has are evenings, your chances are lessened in gaining the position you desire. This does not mean to "fib" on an application either as it will catch up to you at some point during the contract.

13. Make sure your experience fits the needs of a company. If a company is hiring for an accountant, more than likely a carpenters application will be discarded.

14. Remember your application; if approved, will probably be a reference for an interviewer while they are conducting your interview. Any information should always be truthful because companies train interviewers to ask the right questions to get the answers they need regarding the possibility of contracting or employing you.


I would highly recommend typing your resume up in a program such as Word, Works, Wordperfect, etc so that you can utilize the spelling and grammar checks provided. You can always copy and paste pertinent information into the online applications you will be completing.

If you have applied before: You will need to use a different email address that you have not previously used when applying for consideration.

If it has been over 6 months since you applied and have not heard anything you will need to reapply.

If you are applying and are redirected to a page to "whitelist" your information or a prequalification form, the email address you are using is already registered and you will need to use a different email address to apply with.

We must have detailed and relevant information regarding your experience and qualifications. Also, we do look at typos/misspellings quite heavily as accuracy in Data Entry is a MUST. I can suggest IE7Pro as a great web browser that has a spell check feature for anything you enter on any online web forms.

We must have information regarding your computer specifications so that we know your system will work with our platforms and programs.

If you would like to include a resume to ACCOMPANY your online application you can email it to acd_jobs@acddirect.com AFTER you have completed the online application.

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Windows 2000, Windows Vista or Windows XP operating system PC compatible computer system. Windows 7 is acceptable.

Sorry but that requirement lets me out.

Do you still have to pay $45 for a criminal background check for a position with this company?

Yes, this is a requirement set forth by the clients we service.

I just applied, but was wondering if the fee for the criminal check was discussed after the interview process? I understand this question might seem stupid to some and I apologize if it has been asked in previous posts.

I just applied, but was wondering if the fee for the criminal check was discussed after the interview process? I understand this question might seem stupid to some and I apologize if it has been asked in previous posts.


We do not require the background check to be paid for until after a candidate has been approved through the interview process. It wouldn't make sense to require it before the interview and ask a potential candidate to shell out any $$$ unless they are for sure qualified to contract with ACD Direct. The only way we can fully be sure of this is to conduct the interview and make a decision from there.

We do not require the background check to be paid for until after a candidate has been approved through the interview process. It wouldn't make sense to require it before the interview and ask a potential candidate to shell out any $$$ unless they are for sure qualified to contract with ACD Direct. The only way we can fully be sure of this is to conduct the interview and make a decision from there.

Thank you very much for the response. I figured that was the answer, but I wanted to make sure that I had it correct.

Is the pay rate for this specific position based on Talk Time or is it hourly? Thanks in advance.

Our pay rate is by the telephone talk minute. You are paid for the time you are actually on the phone servicing our clients. Our payscale ranges from 23 cents per talk minute to 35 cents per talk minute. New agents start at 25 cents per talk minute and can work their way up rather quickly by maintaining performance standards such as; accuracy, efficiency, scheduling habits, and dedication. We also offer monthly incentives for maintaining performance standards to help increase your per minute rate that each contractor who accrues more than 500 minutes per month can be eligible to earn. In addition to that, ACD Direct offers opportunities for advancement (unlike some positions) for those individuals that truly excel in our call taking atmosphere.

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I have applied and still waiting for an email to pick out time for interview.

Are you sure we have your application? I see that you have posted this several times and I have been going through applications like crazy....I would think you would have heard something by now!

I will go and put another on in.

If we were not a good fit for the company would we receive notification as such so that we are aware and can move on?

Yes, you will receive email notification when your application is reviewed.

How do you get acd to stop emailing you once you decide you not interested in this job anymore. I have had a bad experience with this company so far. I emailed them and told them to take me off the list and I still get several emails a day. I applied a while ago to this company and they say they was not interested in hiring me recently I tried applying again and I really regret it.

18 Days Until Our JUNE DRIVE!

How do you get acd to stop emailing you once you decide you not interested in this job anymore. I have had a bad experience with this company so far. I emailed them and told them to take me off the list and I still get several emails a day. I applied a while ago to this company and they say they was not interested in hiring me recently I tried applying again and I really regret it.

Visit the Interview Assistance Website FAQ's or use the Contact Us Form on the Interview Assistance Website.

I have another application in and I answer every questions, so waiting to see what happens will give it a week then don't here nothing will stop trying.

Are you checking your spam and bulk mail folders, in case it gets routed there? I am pretty sure I reviewed your application yesterday which is why I am asking.

Was this post for me, If so I just check it and nothing, I added it to my new email so I will get any mail sent to it. It is a new mail I just did yesterday. tyia

What about Canadian People. I live in Canada can i work for your company i meet all the computer requirements and everything.

I applied on May 10th and was wondering how long it normally takes to receive either the interview email or the email that the qualifications do not meet your needs. I understand there are tons of applications for you to go through and I am 'trying" to be patient, but sometimes it is not my strong suit. Thanks

What about Canadian People. I live in Canada can i work for your company i meet all the computer requirements and everything.

Unfortunately, ACD Direct only contracts with individuals located in the United States.

[QUOTE=melstarz;2590477]I applied on May 10th and was wondering how long it normally takes to receive either the interview email or the email that the qualifications do not meet your needs. I understand there are tons of applications for you to go through and I am 'trying" to be patient, but sometimes it is not my strong suit. Thanks[/QUOTE

I believe most of the applicants for May 10th have been reviewed. Were you reapplying and if so did you use a different email address than you previously used. Did you provide detailed information regarding your previous experience?

[quote=melstarz;2590477]I applied on May 10th and was wondering how long it normally takes to receive either the interview email or the email that the qualifications do not meet your needs. I understand there are tons of applications for you to go through and I am 'trying" to be patient, but sometimes it is not my strong suit. Thanks[/QUOTE

I believe most of the applicants for May 10th have been reviewed. Were you reapplying and if so did you use a different email address than you previously used. Did you provide detailed information regarding your previous experience?

Yes, I reapplied and used a new email address than I previously used. I also provided in detail my previous experience with customer service. I used a gmail account this time and there is nothing in my inbox or spam folder except the information that stated I applied on the th and my information would be forwarded to the hiring team.

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Hi ACD,

I was just wondering if this job has set hours or are the hours flexible. I apologize if I missed that somewhere in your posts.:)

I was wondering if I completed the prequalification form today how long would would it before I know something?

Thanx,

Ebonie

If all is filled out and there are no major typos/misspellings coupled with your qualifications fitting with our need, it should be less than 24 hours.

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Just wanted to say, this is a great gig to have in your basket! I don't work much here but I will for the drive next month!! :)

Okay now Im taking the steps that leads to the interview. I have Vista and I cant do the snipping shot. My computer does not have that. So what can I do?

Did you try the XP instructions?

I have look and still nothing, but thanks anyhow

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Thanks. Sounds like a good op

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I was so excited to apply for this oppertunity, went through the process just to be told that the company is not hiring in Delaware......Does anyone know of any companies that do hire in Delaware??

I would be tempted to apply but I only have outbound b2b experience. I looked over the website, and it looks like a great opportunity for the right person.

I would be tempted to apply but I only have outbound b2b experience. I looked over the website, and it looks like a great opportunity for the right person.

Outbound B2B experience is fine with us if you wish to apply.

Do you know if you will be offering jobs to delaware residents?

First, let me apologize for my delay in response. We have been quite busy on the hiring side of the company.

Unfortunately, we are unable to contract with residents in Delaware at this time.