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View Full Version : Declined Services Program Agent -- Contract Position
MsNovi
03-31-2010, 09:24 AM
Declined Services Program Agent -- Contract Position
General Purpose
This position requires making outbound phone calls for specific automotive dealership’s customers assuming the role of a supervisor for follow-up on declined recommendations. The agent will determine why the work was declined, advise a plan to complete the work, and attempt to schedule an appointment to come back in the near future.
Main Job Tasks and Responsibilities
Learn call scripts
Prioritize recommendations before making the call
Call customers from a call list
Document customer complaints
Provide customers with product and service information
Attempt to schedule an appointment in the near future to have the declined work done
Complete call logs
Working with multiple applications opened simultaneously
Make multiple calls to customers when necessary
Education and Experience
Automotive Repair knowledge (preferred but not required)
Proficient in relevant computer applications: Excel, Outlook, and Word.
Good keyboard skills
Knowledge of customer service principles and practices
Key Competencies
Self motivated
Stress tolerance
Phone skills
Sales skills and rebuttals
Verbal and written communication skills
Listening skills
Customer service orientation
Organizational skills
Attention to detail
Judgment
Adaptability
Team work
Requirements Requirements
Fast computer with Microsoft XP and newer
Broadband high speed internet connection
Updated Software in Microsoft Excel, Word, and Outlook
Headset with microphone
Compensation:
Salary: $10/hour minimum with additional incentives to target $15/hour according to performance
Mobile Productivity (MPi) is an industry leader delivering processes, metrics and software solutions which enable automotive dealerships to achieve World Class™ results in their service departments. Our World Class Inspection™ Program is making a difference in dealerships across the country, providing significant increases in profits, efficiencies and customer loyalty using our EDGE™ profit generating solution.
For more information visit our website www.mpifix.com (http://www.mpifix.com/).
Fax resumes to 1-866-294-6192
Email resumes to [Click Here to Email Your Resumé] (http://www.careerbuilder.com/JobSeeker/ApplyOnline/ApplyStart.aspx?el=true&Job_DID=JB905R5YRFTFLP12TCC)
Start Date: Immediately
Location: Work from home
We are a Drug Free Work Environment!
Background, Drug Testing and Reference Checks are conducted.
Relocation is not available for this position.
Paid Training.
View Original Job here (http://www.careerbuilder.com/JobSeeker/Jobs/JobDetails.aspx?Job_DID=JB905R5YRFTFLP12TCC&siteid=cb_emailjob_US&cbRecursionCnt=1&cbsid=5058b19668ca445a84815f6255e10199-323353090-wt-6)
General Purpose
This position requires making outbound phone calls for specific automotive dealership’s customers assuming the role of a supervisor for follow-up on declined recommendations. The agent will determine why the work was declined, advise a plan to complete the work, and attempt to schedule an appointment to come back in the near future.
Main Job Tasks and Responsibilities
Learn call scripts
Prioritize recommendations before making the call
Call customers from a call list
Document customer complaints
Provide customers with product and service information
Attempt to schedule an appointment in the near future to have the declined work done
Complete call logs
Working with multiple applications opened simultaneously
Make multiple calls to customers when necessary
Education and Experience
Automotive Repair knowledge (preferred but not required)
Proficient in relevant computer applications: Excel, Outlook, and Word.
Good keyboard skills
Knowledge of customer service principles and practices
Key Competencies
Self motivated
Stress tolerance
Phone skills
Sales skills and rebuttals
Verbal and written communication skills
Listening skills
Customer service orientation
Organizational skills
Attention to detail
Judgment
Adaptability
Team work
Requirements Requirements
Fast computer with Microsoft XP and newer
Broadband high speed internet connection
Updated Software in Microsoft Excel, Word, and Outlook
Headset with microphone
Compensation:
Salary: $10/hour minimum with additional incentives to target $15/hour according to performance
Mobile Productivity (MPi) is an industry leader delivering processes, metrics and software solutions which enable automotive dealerships to achieve World Class™ results in their service departments. Our World Class Inspection™ Program is making a difference in dealerships across the country, providing significant increases in profits, efficiencies and customer loyalty using our EDGE™ profit generating solution.
For more information visit our website www.mpifix.com (http://www.mpifix.com/).
Fax resumes to 1-866-294-6192
Email resumes to [Click Here to Email Your Resumé] (http://www.careerbuilder.com/JobSeeker/ApplyOnline/ApplyStart.aspx?el=true&Job_DID=JB905R5YRFTFLP12TCC)
Start Date: Immediately
Location: Work from home
We are a Drug Free Work Environment!
Background, Drug Testing and Reference Checks are conducted.
Relocation is not available for this position.
Paid Training.
View Original Job here (http://www.careerbuilder.com/JobSeeker/Jobs/JobDetails.aspx?Job_DID=JB905R5YRFTFLP12TCC&siteid=cb_emailjob_US&cbRecursionCnt=1&cbsid=5058b19668ca445a84815f6255e10199-323353090-wt-6)
