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View Full Version : Strange customers
littledb
03-11-2006, 08:19 AM
Well, I shouldn't say strange, we all have our things. But I've been calling this couple about a party and the biz, but the wife always gives the phone to the husband.
So the husband was acting like they really wanted to do a party. When we were talking, I mentioned that usually we don't have kids at the party because it gets so chaotic. Imagine if 10 guests brought their 1.5 kids. IKKKEEESSSS! Anyway, I do do playgroup parties, but they are different and I never get much in sales because moms are like burned out from kid overload and "give me's".
So I called and got the wife, the DH was not home. She's like no, we decided not to do a party. I asked why not. Her first excuse was that they didn't see anything they wanted. Yeah, I saw them at the booth. Then she said it was because no kids. So I told her that I do do parties with kids, but it's very chaotic and I do them totally differently. Except with older kids--ages 5+, then they are a riot because kids can be organized!
So she said she'd talk to her DH, but now that I think about it, I don't think I'd want to do this one if they change their mind. I can imagine what the kids are like. Good thing the toys have a lifetime guarantee!
So, share your strange customer/hostess/non-booking person story!
debbie
So the husband was acting like they really wanted to do a party. When we were talking, I mentioned that usually we don't have kids at the party because it gets so chaotic. Imagine if 10 guests brought their 1.5 kids. IKKKEEESSSS! Anyway, I do do playgroup parties, but they are different and I never get much in sales because moms are like burned out from kid overload and "give me's".
So I called and got the wife, the DH was not home. She's like no, we decided not to do a party. I asked why not. Her first excuse was that they didn't see anything they wanted. Yeah, I saw them at the booth. Then she said it was because no kids. So I told her that I do do parties with kids, but it's very chaotic and I do them totally differently. Except with older kids--ages 5+, then they are a riot because kids can be organized!
So she said she'd talk to her DH, but now that I think about it, I don't think I'd want to do this one if they change their mind. I can imagine what the kids are like. Good thing the toys have a lifetime guarantee!
So, share your strange customer/hostess/non-booking person story!
debbie
Mellonie
03-11-2006, 09:08 AM
Well, I just had an experience recently that was really odd and I actually found myself taking a deep breath and sigh of relief when the hostess cancelled smileys/smiley36.gif
As some of you know, I'm with TTV and I need to first explain that we do in-home wine tastings. We bring the tasting set at "no cost" to the customer. Our company's claim to fame is that we offer fine wines at discount prices, and our average bottle is only between $9 and $19.
With that said, I booked an event with this lady and prior to booking we did speak extensively about my company, it's product, what to expect at a tasting, etc. Suddenly, a few days after our initial host coaching phone call, she calls me and says, "I need you to understand something about my friends and I. We are all really into wine. So, you mustbring wines that are at least$50 a bottle and up."
What? I tried to explain about our discount prices, that the tasting is "free", and that we can't make assumptions about the quality of a product simply because it has a higher sticker price. I tried to laugh a little with her and encourage her to try it. After all, it is "free" and there's nothing to lose, and I'm willing to bet that her and her friends will really be impressed. Well, the next day, she sends me an email saying, "I cannot host this event with you." And I actually thought, "Thank God!"
As some of you know, I'm with TTV and I need to first explain that we do in-home wine tastings. We bring the tasting set at "no cost" to the customer. Our company's claim to fame is that we offer fine wines at discount prices, and our average bottle is only between $9 and $19.
With that said, I booked an event with this lady and prior to booking we did speak extensively about my company, it's product, what to expect at a tasting, etc. Suddenly, a few days after our initial host coaching phone call, she calls me and says, "I need you to understand something about my friends and I. We are all really into wine. So, you mustbring wines that are at least$50 a bottle and up."
What? I tried to explain about our discount prices, that the tasting is "free", and that we can't make assumptions about the quality of a product simply because it has a higher sticker price. I tried to laugh a little with her and encourage her to try it. After all, it is "free" and there's nothing to lose, and I'm willing to bet that her and her friends will really be impressed. Well, the next day, she sends me an email saying, "I cannot host this event with you." And I actually thought, "Thank God!"
littledb
03-11-2006, 10:20 AM
LOL!
You should have printed out a flyer with new prices and marked everything up! smileys/smiley36.gif
Debbie
You should have printed out a flyer with new prices and marked everything up! smileys/smiley36.gif
Debbie
Mellonie
03-11-2006, 12:16 PM
HAHAHAHAHA No kidding! Gosh, if a customer REALLY wants to pay a higher price, who am I to refuse?!
TMartin
03-11-2006, 12:18 PM
Well, here is a mine, a lady with a two year old that wandered into a booth we had one time, looked around, I gave her a little intro, and she said "oh, well, my child already knows how to sing soI don't think I would need anything!" and left.
okay.
The last sort of interesting encounter was a mom telling her friends at a show she was teaching her 9 month old to read and it was going really well. Most of the other moms had toddlers who did NOT know how to read smileys/smiley36.gifand there were some moments of akward silence on that conversation.
okay.
The last sort of interesting encounter was a mom telling her friends at a show she was teaching her 9 month old to read and it was going really well. Most of the other moms had toddlers who did NOT know how to read smileys/smiley36.gifand there were some moments of akward silence on that conversation.
