WAHM Forums

The WAHM community forum was created to be a place for work at home moms to share their ideas and stories. In the forum you can find information about work at home jobs, starting home businesses, avoiding scams, and surviving the WAHM lifestyle. In support of the WAHM community, WAHM.com also features instructional articles, easy recipes, as well as job and business listings tailored specifically to work at home opportunities.




xbox360
12-12-2009, 06:49 PM
OK work at home people, this post will be a little different than other offers that have been listed here.

In short, I don't run a huge mega-corporation that can hire hundreds of people at a time but I do have something that can make a lot of people a decent amount of money. I happen to run a computer repair business in Louisiana that now specializes in XBOX 360 repairs.

Little did we know that XBOX 360 repairs would surpass our other work with so little effort. It seems that Microsoft created and sold a dud that millions of people still want to enjoy... and they are willing to pay for it. Now, Microsoft does offer repairs for a whopping $140 and allows you to have the pleasure of waiting 6 to 8 weeks to get your console back. There are some third parties that repair thousands of 360's per month but their price is only slightly better at $80 to $100 + shipping.

We seem to have found a niche repairing these for around $50 and it is profitable enough to share. The beautiful part of it is that we currently get 80% of our business from local Craigslist postings with people happily driving up to 30 miles to drop off their broken equipment.

We Are Ready To Go National

If you would be interested in advertising XBOX 360 repairs on Craigslist, accepting the equipment / money from customers and shipping the merchandise to us for repairs / return then please get in touch with me. We are still putting the finishing touches on our price list and compensation amounts but I assure you that it will be worth your time.

More To Offer

For those interested in putting forth a little more effort for a lot more money we have a couple of income streams we would be happy to share.

First, we have started visiting all of the local video game stores and pawn shops in our area to let them know that we repair the XBOX 360 system. Because some of the errors with the system don't present themselves until after 15 or 20 minutes of gameplay these shops end up with a lot of bad systems on their own accord. So far, they have all been happy to pay for repairs so that they can sell the system and not take a total loss. Unbelievably, it is not uncommon to get in contact with one business owner and finding out that they have between 3 and 10 broken systems stored in the warehouse! Lot's of money out there on this.

For the business inclined, we are open to all offers regarding this. If you want to contact these businesses nationwide by phone then I am willing to discuss this with you. Of course you would be compensated accordingly. :)

Finally, and this is the big one, we are now offering service contracts on XBOX 360 systems sold anywhere even if the system is used when purchased. There are literally millions of dollars available with these service contracts because for a small fee customers can guarantee that their 360 will be serviced if it breaks on them up to a year or three after purchase.

These service contracts can be sold on eBay or locally in game stores and pawn shops by the shop owners! They will make money, we will make money and the customer will be protected. Anyone that sets up accounts for this will be compensated for every single contract sold from their locations, FOREVER. This has been an easy "sale" to this point for us and an even easier sale for the shop owners to their customers. Those that help us establish these relationships will be extremely pleased with the income derived from doing so.

Enough Already

I apologize for the giant wall of text you've had to endure in this thread. I thought about prettying it up with fonts and formatting but decided to just get the facts out there. I wanted to get the discussion started because money is being missed as I type this.

If you are interested in any way, shape or form then please email me at apluscpu@comcast.net or post here. For now, we are not rigid on how this will work. We are just ready to make some serious money and help some others do the same.

As a quick note, we have made money on this from day one. A quick Craigslist post might bring in a few hundred dollars over the week and the business contacts we've made have been extremely lucrative and easy to arrange.

Basically, let's talk.

Cheers


wife2mikejh
12-12-2009, 07:19 PM
so basically we would advertise the service, get the equipment, collect the money and then ship it to you?

Shadowcatto
12-12-2009, 07:55 PM
This sounds like a total scam to me.


xbox360
12-12-2009, 08:33 PM
so basically we would advertise the service, get the equipment, collect the money and then ship it to you?

On the Craigslist end, yes. You would make the posts for your city and allow customers to drop the equipment off for repairs. Of course you would be compensated for each. Alternately, you could arrange for drop off locations with local businesses and allow them to make a few bucks on the repairs as well. When we call a local game store / pawn shop we kill three birds with one stone.

First, we ask them if they currently or ever have systems they need repaired personally and charge them for it.

Second, we ask them if they are interested in accepting 360 systems for repair and earning some extra money.

Finally, we offer to set them up selling service contracts on the merchandise they sell from their store. They make a few extra dollars and can now sell a system with a warranty of sorts.

There are already a handful of businesses that accept 360 systems for repair by mail and they have been doing great with it. (Example: 360 Pros - Repair Services for the Xbox 360 (http://www.360-pros.com)) We want to make it easier on the customer by making sure they don't have to ship the system themselves. A local drop off location works perfectly.

This sounds like a total scam to me.

I can accept "sounds like" but definitely isn't. We currently run an appliance / computer store in NW Louisiana and I would be happy to answer the phone during office hours to alleviate any concerns. We are listed in the local phone books and already do much business locally.

As shown above, this isn't a new concept rather a spin on a concept that already works.

Cheers

AtHome2007
12-12-2009, 08:38 PM
I thought Microsoft was fixing these problems with the Xbox systems for free ? Even if the system is a year or more old ....
My son just had his sent back - for free- and he got it back fixed within 8 days*
Also, how legit is a contract that is being re-sold ?

tenXmom
12-12-2009, 08:44 PM
I'm not saying this is a scam - I'll just say it sounds a lot like the ads to sell electronics on ebay.... You send the money but the product never ships.... But in this case the customer would be local and know where you live...

spellweaver16
12-12-2009, 08:47 PM
I'm not saying this is a scam - I'll just say it sounds a lot like the ads to sell electronics on ebay.... You send the money but the product never ships.... But in this case the customer would be local and know where you live...

I don't know how willing people will be to drop off their Xbox 360 at some random person's house :/ Those things are expensive!

xbox360
12-12-2009, 08:48 PM
I thought Microsoft was fixing these problems with the Xbox systems for free ? Even if the system is a year or more old ....
My son just had his sent back - for free- and he got it back fixed within 8 days*
Also, how legit is a contract that is being re-sold ?

Microsoft offers an extended warranty on the three red lights error only. We still get them in regularly, not sure if they are all old systems, secondhand or what. Also, many people mod their consoles and this voids the Microsoft warranty. Out of all of the consoles we get under half of them are the RROD or 3 red lights error that has the extended coverage.

Cheers

tenXmom
12-12-2009, 08:49 PM
People can be very trusting, esp when they think they're getting a deal or are desperate - It always amazes me when a stranger is willing to leave their computer with me for repair...

I don't know how willing people will be to drop off their Xbox 360 at some random person's house :/ Those things are expensive!

xbox360
12-12-2009, 08:51 PM
I'm not saying this is a scam - I'll just say it sounds a lot like the ads to sell electronics on ebay.... You send the money but the product never ships.... But in this case the customer would be local and know where you live...

I understand your concern 100% but we are willing to do everything we can to assure you that we are a legitimate business. We have two actual storefronts locally and are listed in phone books and online. I'm sure we can find some way to show the community that we are legit before any merchandise or money trades hands.

I don't know how willing people will be to drop off their Xbox 360 at some random person's house :/ Those things are expensive!

I thought the same but not only do they drop them off, many of them drive a very long distance to do so. We can work on the trust issue somehow I'm sure. We get dozens of these in locally per month and I've never had anyone question legitimacy after talking with us.

Cheers

xbox360
12-12-2009, 08:53 PM
OK folks, it's bedtime for me. I will be around to discuss this and answer questions tomorrow.

Thanks for all of the input and interest. Rest assured, we'll figure this thing out for those interested.

Cheers

amberlyth
12-13-2009, 06:15 AM
This is an interesting possibility. What city in LA are you located in?

xbox360
12-13-2009, 08:39 AM
Our store is located in Shreveport, LA and the second location is a few miles south in Keithville.

As a heads up, I am working on a way to alleviate some fears from both potential business partners and the end customer. I have to speak with my partner and programmer but I'm considering allowing people to have the option to mail directly or drop off at a home location if they need assistance. That way those that don't want to interact with people in person will still be able to advertise / make money from this.

Cheers

wife2mikejh
12-13-2009, 04:39 PM
I think you have a great business idea. I will keep following you! It's not something I could do right now but maybe later on.

jennyden
12-13-2009, 06:07 PM
I am interested but I need to know that this is legit.

tenXmom
12-13-2009, 07:25 PM
I guess I'm missing why you need WAHMs when you can advertise anywhere in the world you'd like - Especially since you're talking about having the units shipped directly to you anyhow

amberlyth
12-13-2009, 08:52 PM
Our store is located in Shreveport, LA and the second location is a few miles south in Keithville.

As a heads up, I am working on a way to alleviate some fears from both potential business partners and the end customer. I have to speak with my partner and programmer but I'm considering allowing people to have the option to mail directly or drop off at a home location if they need assistance. That way those that don't want to interact with people in person will still be able to advertise / make money from this.

Cheers

Hmm, could you PM me the info of your store?

Mitri's Mommy
12-14-2009, 04:27 AM
I think I would be interested in this.. I will keep my eye on this post and see what happens.

isis_thisis
12-14-2009, 04:47 AM
I would worry about being the middle man in this even if you are legit. There are so many ways this can go wrong for the middleman and for you. I would think offering services on ebay would be better. I don't know how that would work. I know my husband used to buy play station 2's and repair them., resale them on ebay. He made good money until that system became obsolete.

xbox360
12-14-2009, 07:47 AM
I guess I'm missing why you need WAHMs when you can advertise anywhere in the world you'd like - Especially since you're talking about having the units shipped directly to you anyhow

While I'm pretty good at advertising online a national campaign would take quite a bit of time to set up. As for Craigslist, with all of their new limits I can't just go post in 300 cities today. Also, I really don't have time to make all of the posts / business connections. With just our crew it would take a year to reach all of the businesses this would work for.

To those worrying about something going wrong, I understand your concerns and already plan to work around it for anyone interested. There are other options that might not work quite as well but will still work.

Cheers

brazil820
12-14-2009, 08:00 AM
Hi, I am very interested and just sent you an email.

butterbean
12-14-2009, 08:45 AM
I'm sorry if I missed it, but I do not see the name of your company anywhere. That may help with the legitimacy issue.

xbox360
12-14-2009, 09:22 AM
I'm sorry if I missed it, but I do not see the name of your company anywhere. That may help with the legitimacy issue.

A+ Appliance & Computer Center - (Listed in some phone books as A+ Appliance & Computer Repair)

9443 Mansfield Road
Shreveport, LA 71118

318-828-1216 - Derek

Anyone is welcome to call and make sure we are a legitimate business. However, please ask all questions regarding payment amounts and logistics of this by PM, email or in this thread. It's not in concrete yet and I will update everyone here or by email as soon as I have the details you need.

Cheers everyone and thanks for a wonderful forum.

b1234
12-15-2009, 04:53 AM
sent you a PM

xbox360
12-17-2009, 03:02 AM
Hello everyone,

I'm not ignoring your PM's and emails, just getting everything ready. The website we are putting up for this service is at Xbox 360 Repair (http://www.cheap360repair.com)

Also, since we run a computer store we will also be putting up a sister site for laptop repairs that operates in a similar manner. With over 31,000,000 laptops sold per year the market is solid. As you can see from one of the largest in the market the rates are again high enough to share. Laptop Repair, Laptop Screen Repair, 3 year warranty Use us now (http://www.laptoprescue.com/) (not mine)

Finally, I've been in contact with some other business owners that are interested in similar Craigslist marketing. It appears that we'll be able to connect people with multiple income streams that require a very small investment in time.

I will keep you all updated.

Thanks

brazil820
12-17-2009, 12:38 PM
Thank you for the update! Looking forward to hearing more! :)

SmartChic
12-17-2009, 05:09 PM
This is very, very interesting... I don't really think it's a scam but before you do this, you really, really, really need to realize that YOU will be responsible for EACH and EVERY xbox that you receive regardless if you are shipping it to someone else.

There are soooo many scenerios that can happen. No matter whether you ship it off, if something happens, you will be the person they come to. If you want that type of responsibility.. hey go for it.

I would NEVER consider receiving personal items from someone that I am not personally repairing myself.

Another thing and I know this has been asked... I simply do not understand why there has to be a middle person. I'm a business person and that make no "business" sense.

It's kind of like, you need some gas, you got $20 cash, but you go deposit the $20 first into your bank account and then use your card at the pump... it makes no sense. The extra step have no relevance. It makes no sense to post an ad, have someone drop it off to me, then I ship it to you...when they can just ship it to you directly. Ummm...

tenXmom
12-17-2009, 05:27 PM
From my experience, it would cost less and be easier to pay ICs to post on CL than to set up and deal with several people listing/accepting/shipping

How long do you think you need to set up an online national marketing campaign?

I'm still missing why you need the middleman

And just out of curiosity, how did you decide on your host/domain provider? They are associated with a lot of scams online



While I'm pretty good at advertising online a national campaign would take quite a bit of time to set up. As for Craigslist, with all of their new limits I can't just go post in 300 cities today. Also, I really don't have time to make all of the posts / business connections. With just our crew it would take a year to reach all of the businesses this would work for.

Cheers

tenXmom
12-17-2009, 06:03 PM
Are you connected with LapTopsPlus?

xbox360
12-18-2009, 10:54 AM
This is very, very interesting... I don't really think it's a scam but before you do this, you really, really, really need to realize that YOU will be responsible for EACH and EVERY xbox that you receive regardless if you are shipping it to someone else.

There are soooo many scenerios that can happen. No matter whether you ship it off, if something happens, you will be the person they come to. If you want that type of responsibility.. hey go for it.

I would NEVER consider receiving personal items from someone that I am not personally repairing myself.

Another thing and I know this has been asked... I simply do not understand why there has to be a middle person. I'm a business person and that make no "business" sense.

It's kind of like, you need some gas, you got $20 cash, but you go deposit the $20 first into your bank account and then use your card at the pump... it makes no sense. The extra step have no relevance. It makes no sense to post an ad, have someone drop it off to me, then I ship it to you...when they can just ship it to you directly. Ummm...

Hi,

Thank you for your input. The purpose for the middle man is that well over half of the customers we speak with will not mail the system in themselves. They will have the option to do so always but there are many more that absolutely will not. I am aware of the issue of responsibility and would be happy to make a disclaimer for customers to sign that says the systems shipped to us are the responsibility of us. All shipments will be insured and as long as you aren't stealing them yourself you will not have the liability.

More importantly, we need people from all locations because the direct customers are only a small portion of what we are doing. Local accounts have even more potential but are not something you can effectively set up over the phone. I couldn't even get my local pawn show to hand me 20 broken systems until after the first of the year because they are busy. Asking them to package and mail them would be even harder.

Finally, many stores are happy to accept broken systems if they can mark up the repair. Again however, they don't want to mail these to us. For our local accounts we go pick up the systems from the store and need someone that can do the same for other areas.

For those that don't want to deal with customers in person I am more than willing to work something out. Referrals to our site, setting up stores to take in systems but mail them directly to us, etc. From my experience I say it will reduce the ease in setting up accounts but I am not opposed to it.

From my experience, it would cost less and be easier to pay ICs to post on CL than to set up and deal with several people listing/accepting/shipping

How long do you think you need to set up an online national marketing campaign?

I'm still missing why you need the middleman

And just out of curiosity, how did you decide on your host/domain provider? They are associated with a lot of scams online

I explained the middle man a bit above. The deal with Craigslist is that most customers there have no interest in dealing with anyone not local. Adding a local drop off location increases sales by a wide enough margin that I don't want to go without it unless I absolutely have to.

Are you connected with LapTopsPlus?

We are not connected with anyone. As mentioned in the original post, we are a family owned business. I have online experience from being an affiliate marketer for 10+ years and naturally consider that aspect when setting this business.

Finally, to everyone...

We are moving forward with this business no matter what happens here. I absolutely understand the many concerns that can arise and plan to win everyone over with our actions. A few months after launch these concerns will be a non issue because we will have a history of happy customers and associates to back us up.

Cheers everyone

Serenity2010
12-18-2009, 12:56 PM
Just sent you a PM!

Honore
12-18-2009, 02:15 PM
Sounds shady.....

xbox360
12-18-2009, 04:28 PM
Sounds shady.....

Says the person with things like Trekpay in their signature.

Look folks, I understand the concerns and number of crooked people online but there is no need to make the same comment that's been made several times already. If it seems shady to you, don't do it.

tenXmom
12-18-2009, 04:51 PM
Says the person with things like Trekpay in their signature.

Personal insults always add to credibility


Look folks, I understand the concerns and number of crooked people online but there is no need to make the same comment that's been made several times already. If it seems shady to you, don't do it.

Maybe you haven't read many posts not related to your business op - We try to watch out for each other

When you put something on a public board you should expect replies from the public

xbox360
12-18-2009, 07:10 PM
Maybe you haven't read many posts not related to your business op - We try to watch out for each other

When you put something on a public board you should expect replies from the public

I'm included in the public and I was pointing out that Trekpay looks like one of the other 5,000 scams on the internet as well.

Repeating the same line over and over adds nothing to the conversation and just seems vindictive. No harm meant.

Jrsygrl70560
12-19-2009, 08:36 AM
Just to put in my two cents, it sounds to me like Derek has been pretty open and is willing to tweak his plan in any way necessary to put people at ease. He sounds very motivated to make this work for everyone involved. The disclaimer idea sounds like a good one too. Regardless, since I see there are a few people who have expressed interest I'm sure we'll find out soon enough if there is something fishy about it. Proceeding with caution is just a fact of life for a wham, but best of luck to everyone who is going for it :)

I live in southern Louisiana and I thought about trying it out, but I just can't right now. I already have a full time wahj and I don't have time to run around town picking up units. Plus, I live in the middle of nowhere and my house is only accessible with four wheel drive (yay for Louisiana mud, lol). Not that I would want people coming to my house, but it's just one more reason I had to rule this out for now. Maybe in the future...

Anyway, best of luck to my fellow whams :)

xbox360
12-19-2009, 08:42 AM
Just to put in my two cents, it sounds to me like Derek has been pretty open and is willing to tweak his plan in any way necessary to put people at ease. He sounds very motivated to make this work for everyone involved. The disclaimer idea sounds like a good one too. Regardless, since I see there are a few people who have expressed interest I'm sure we'll find out soon enough if there is something fishy about it. Proceeding with caution is just a fact of life for a wham, but best of luck to everyone who is going for it :)

I live in southern Louisiana and I thought about trying it out, but I just can't right now. I already have a full time wahj and I don't have time to run around town picking up units. Plus, I live in the middle of nowhere and my house is only accessible with four wheel drive (yay for Louisiana mud, lol). Not that I would want people coming to my house, but it's just one more reason I had to rule this out for now. Maybe in the future...

Anyway, best of luck to my fellow whams :)

Thank you for the kind words. Our driveways are about the same here especially after the recent flood. Anyhow, as I hinted at earlier you absolutely do not have to deal with anyone in person if you don't want to. There are many things you can do to avoid the interaction / responsibilities. I'll cover more of this very soon. I'm about to post some results I got on some non local tests and start setting those interested up to make some money.

Cheers everyone, stay tuned. :)

Jrsygrl70560
12-19-2009, 09:11 AM
Honestly, what the heck is going on with our weather this year?? I live about 20 minutes from the Gulf and I'm seriously thinking that we're just gonna fall in and float away one of these days!

Yea, I did see where you said something about being able to avoid customer interaction. I spent many years as a sales consultant so it's not that I'm opposed to interacting with people, it's really just a time issue. Along with my geographical isolation, lol. I'll keep checking back and look forward to see what your ideas are and how your tests worked out :)

tenXmom
12-20-2009, 12:36 AM
While I understand the xbox site is new, your appliance site was also created this year -

How long have you had the repair business? The only reference online to it is on free directories where you list yourself -

With ten years online marketing experience I'd expected so much more...

tsalagicara
12-20-2009, 06:51 AM
I have many questions, but for starters... how exactly would we be paid -- whether we do just posting ads and referring customers/other businesses, or doing all that plus receiving and shipping -- and when would we be paid? For posting ads -- do you use only Craigslist, and if so, why? There are many other online classifieds that are great for posting ads (many of them free), so I'm just curious about that. Also, I was wondering, why is it not ok to ask questions about this XBOX 360 repair business if we call your store? Having questions answered over the phone could help put some worries at ease. Again, I am just curious, and those are only a few of my questions. Thanks!

xbox360
12-20-2009, 03:00 PM
I have many questions, but for starters... how exactly would we be paid -- whether we do just posting ads and referring customers/other businesses, or doing all that plus receiving and shipping -- and when would we be paid? For posting ads -- do you use only Craigslist, and if so, why? There are many other online classifieds that are great for posting ads (many of them free), so I'm just curious about that. Also, I was wondering, why is it not ok to ask questions about this XBOX 360 repair business if we call your store? Having questions answered over the phone could help put some worries at ease. Again, I am just curious, and those are only a few of my questions. Thanks!

If you are posting to Craigslist only payment would be paypal and can be made at any time. I'm not concerned with set pay dates until there are more partners than I can keep up with.

If you are accepting consoles in person you would be paid as soon as we receive payment. We currently offer a discount for prepaid orders and so far that is what everyone chooses to take. In that case you would be paid before anyone else.

I'm not opposed to other classifieds, I just don't have time to properly research them at the moment. I know CL works from personal experience.

It's perfectly fine to ask questions by phone, we don't mind at all. However, I am the marketing partner in this business and the person that is typically around the phone / at the store might not know specifics on exactly how the partner end is set up.

xbox360
12-20-2009, 03:21 PM
Just a heads up,

I have replied to all PM's and emails. If you contacted me but didn't receive a response please let me know.

Thanks

notary_mom
12-20-2009, 07:08 PM
Good luck to all who do this. Keep us posted as to how it goes

brazil820
12-24-2009, 01:08 PM
Just wondering, has anyone heard back after you sent back your answers to the questions that were sent? He stated that he would get back ASAP and discuss our options but its been a few days and I have not heard anything. I guess I am just excited to get going with this. :) I know too, with the holiday, that everyone is busy.

angelsallaround321
12-24-2009, 06:30 PM
bump

wanted to know if anyone heard anything after sending in the responses that was requested.

xbox360
12-25-2009, 10:08 PM
Just wondering, has anyone heard back after you sent back your answers to the questions that were sent? He stated that he would get back ASAP and discuss our options but its been a few days and I have not heard anything. I guess I am just excited to get going with this. :) I know too, with the holiday, that everyone is busy.

bump

wanted to know if anyone heard anything after sending in the responses that was requested.

I'm around and will be in touch. For some reason the days before Christmas were overwhelmingly busy at our store and I've been doing the family thing for the last two days. I'm at the office working until I pass out so hopefully I can get everything up before I get too tired. Either way, more information will be coming soon and it will continue daily after that.

Cheers

AtHome2007
12-27-2009, 02:13 PM
Hope you will soon be touching base with those who answered questions and emailed you back *

bricin6
12-27-2009, 05:18 PM
While I understand the xbox site is new, your appliance site was also created this year -

How long have you had the repair business? The only reference online to it is on free directories where you list yourself -

With ten years online marketing experience I'd expected so much more...

Agreed. WordPress does not exude professionalism. I found Shreveport Appliance (http://www.shreveportappliance.com/) and Xbox 360 Repair Blog Archive Send Us Your Xbox 360 For Repair ? Promo (http://www.cheap360repair.com/send-us-your-xbox-360-for-repair-promo). Very little company info. I too would like to see a more established web presence.

xbox360
12-28-2009, 03:41 PM
Hope you will soon be touching base with those who answered questions and emailed you back *

I've responded to those that were interested in doing all aspects of the business including local dropoffs. For the rest, I actually have to come up with a custom plan for each so it's taking some time to go through. All will be answered very soon, most have already.

Thanks

Kriket
12-29-2009, 10:46 AM
Hi. I have a couple of questions. Are you repairing RRoD? sound/vid problems? reflowing? Or may fave, the rubberbands on the disk drives! what's your bag? I have been repairing systems for a bit then I got pregnant and my fingers were all swollen which doesn't lend well to soldering.

My point here is the biggest problem that I had with repairing these flying pieces of dung is something else would break on them within a few months. Plus, people take crappy care of their toys. If you really are legit, then you have see the dust bunny armys that are inside cases! So are we as your agent going to be held responsible for rebrakes?

I am also a little concerned about shipping. Are we shipping on YOUR UPS account? About the only way to ship USPS is a $10 flat rate box.

And you aren't flashing these systems are you? That's bad video game mojo.

Let me know. I have been working for a B&M video game store for 2 years, we get broken systems and these questions in all the time. If you are serious about this, I am a gold mine.


I thought Microsoft was fixing these problems with the Xbox systems for free ? Even if the system is a year or more old ....
My son just had his sent back - for free- and he got it back fixed within 8 days*
Also, how legit is a contract that is being re-sold ?

They won't repair systems that have been 'cracked' where the Microsoft logo has been torn getting the case open.