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View Full Version : Training Questions from New Hire
kimmabel
12-07-2009, 08:44 PM
(I decided to start a new thread...and maybe I will be able to help someone with similar questions after I complete my training)
Please help...I am stuck on a couple basic questions and don't want to fail my test twice. My planned answers are listed first (the "A" answer)...please confirm they are correct answers.
Q1: If the RTN for a product has changed and doesn't come up correctly on the decision screen, you should?
A. Fill out the online manual order form using the RTN that appeared when the call was received.
B. Do not worry about RTN as it is not a required field.
C. Write down the customers information and tell them somoeone will call them back.
Q2: Which call types can be manual orders?
A: All of the those listed below
B Customer Service
C Inquiry
D Lead Generation
E Orders
Q3: When you are provided with the correct RTN in the Product Screenbook, thus filling out the Online Manual Order form is not necessary, place the steps you should follow to place the order in the correct sequence
Step 1 Write down the RTN from the product screenbook
Step 2 Click on the PF23 button to return to a blank decision screen
Step 3 Enter the RTN given in the product screenbook on the decision screen
Step 4 Press or click on PF5 to populate the menu
Again, any help with getting these answers is much appreciated...I can't seem to find the material in my previous study notes and I really don't want to fail the basic training :-(
Please help...I am stuck on a couple basic questions and don't want to fail my test twice. My planned answers are listed first (the "A" answer)...please confirm they are correct answers.
Q1: If the RTN for a product has changed and doesn't come up correctly on the decision screen, you should?
A. Fill out the online manual order form using the RTN that appeared when the call was received.
B. Do not worry about RTN as it is not a required field.
C. Write down the customers information and tell them somoeone will call them back.
Q2: Which call types can be manual orders?
A: All of the those listed below
B Customer Service
C Inquiry
D Lead Generation
E Orders
Q3: When you are provided with the correct RTN in the Product Screenbook, thus filling out the Online Manual Order form is not necessary, place the steps you should follow to place the order in the correct sequence
Step 1 Write down the RTN from the product screenbook
Step 2 Click on the PF23 button to return to a blank decision screen
Step 3 Enter the RTN given in the product screenbook on the decision screen
Step 4 Press or click on PF5 to populate the menu
Again, any help with getting these answers is much appreciated...I can't seem to find the material in my previous study notes and I really don't want to fail the basic training :-(
