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Soy_Candles
11-20-2009, 10:16 PM
Our very own Kerri Huizing compiled all of this very useful information. Thanks Kerri!




What is offered to me for signing up with FEH? What benefits can I expect?
FEH offers a back office tool that makes life so much easier. You can access it by going to foreveryhome.net and clicking
on Consultant Login, and entering your 7 digit consultant ID number and password. This will then take you to the
back office. This is an amazing tool that I absolutely love. You can shop from the back office, enter orders, print information,
chat on the discussion boards, ask questions for the Help Desk, whatever you need, the back office will help
you with that. Continuous training is also offered and encouraged. There are 3 different corporate trainings a week via
conference calls. The dates and times can be found in your back office along with previously recorded trainings.

Is there a minimum you have to sell in a month/quarter/year?
This can get confusing. To remain "active" you have

to sell $350 retail in a month, $250 of that amount must be as a result of sales. Being “active” allows the to receive


any downline commissions as well as any bonus you may have earned. If you remain inactive or idle for more than 6


months, not selling anything, you will no longer be a consultant.


What type of discount do I get?


It ranges from 25-35% depending on your total retail purchases for the month. Everyone

starts the month and finishes the month purchasing at a 25% discount. Any additional earned bonus will come to


you in the form of a check around the 15th of the following month. Bonus’s can be as high as an additional 10%.





How is the hostess credit offered?


The hostesses can make between 10-25% of the total party sales depending on how

much the party sales are. They can also earn free and discounted products by acquiring new bookings at their party.


Do I pay for the hostess credit?


This is what I absolutely love about FEH. No. The company pays for it. All you have to

do is put in the orders from the party in the back office and they will add it up and see how much hostess credit is available.


Then you select what they hostess wants and the company fronts it. You don't have to pay a penny of the hostess


credit. Not many companies do this and I absolutely love it. It saves me so much money.





I just purchased my kit, now what does that mean?


Now you are officially a Consultant-In-Training. What It means that you're a new consultant that has not yet made their


qualifying orders. In order to move up to the level of Consultant, all you have to do is sell $500 worth of product volume


(not discounted items/clearance items) to a minimum of 5 different customers.


What do I have to do to retain that status?


All you have to do is remain active. The awesome thing with FEH is that you won't lose your status ever! In order to


remain active to receive all benefits from your down line you have to sell $350 in retail with $250 of that being from


customers. More can be from customers, but that is the minimum in order to receive your commission check and bonuses


from your personal monthly volume as well as downline commissions (if you have one)


How do I stay active?


Consultants who personally produce less than $350 of Personal Volume for any pay period will not receive a commission


for the sales generated through their "downline" sales organization for that pay period. A consultant who does not


earn a commission is considered "inactive" for that pay period. A consultant who does not service any customers and


has no Personal Volume is considered "idle" for that pay period. If they remain idle for six consecutive pay periods,


their Consultant Agreement may be cancelled. The cancellation may become effective on the day following the last day


of the sixth month of inactivity.


Is there a fee for the website?


Your replicated website is included for the first year in the cost of your starter kit. You

can begin to promote it right away! No need to wait for your kit to arrive. You are charged a $25 fee every year after


your first - that pays for the website, but this is a great tool for you to have. They can order from your website and you


still get the commission.


How does my replicated site work?


Replicated sites are a site where friends and family can buy product and have it shipped directly to them without you


needing to process the order. As a consultant, you will receive commission for anything bought on your site, but you


must be active to get a check, and the commission must be over $25. If not, it will accumulate until it reached $25 and


then you will receive a check.


Soy_Candles
11-20-2009, 10:18 PM
And there is more!


How often do new catalogs come out?
Twice a year in February and August.
Are there territories?
No. You can sell to anyone, anywhere. You can sell to people in Hawaii, Alaska, New York, Florida, wherever you
want. There are no restrictions.
What if the customer is not satisfied with the product?
For Every Home offers a 30 day, 100% money back guarantee (less shipping). If they are not satisfied with it, we'll
send it back to the home office and the customer can get their money back. You should try to figure out what they disliked
about their purchase and try to offer them something of similar price. See what might appeal to them. If nothing
works, then offer them their money back. Try to get to the root cause of their dissatisfaction so you don't lose them as a
customer and they will know that you try everything to make them happy.
How much is shipping?
Party orders over $150 all shipping to one address is free. A $5 handling charges will be applied to orders under $75
that are placed outside of a qualified party within the lower 48 states. Different rates apply to HI, AK, VI and PR.
Qualified parties must have at least five purchasing customers and over $150 in sales volume. Orders placed at any
party below $150 in total volume and less than five purchasing guests will be treated as individual orders, and subject
to a $5 handling fee.
How do I figure out the tax rate I am supposed to charge a customer?
The tax rate that is charged by For Every Home is based on where the product is being shipped. If it is being shipped
to you, it is the tax rate associated with your zip code. If it's being shipped to the customer directly, it will be charged
their tax rate and you need to figure that out before you charge them because you don't want to be costing yourself
money. You can Google "Sales tax rates by zip code" and find a site that will let you do some for free. For hostess
parties, if the product is being shipped to the hostess, make sure you have the right tax amount. I didn't check this one
time and ended up paying a good amount more than what I collected.
How do I log into my back office, book a party, track commissions, place an order, to check order history, etc?
All information on how to use the back office and web tools is found in the consultant manual. To access it, simply go
to foreveryhome.net, and log onto your back office, then go to BUSINESS TOOLS then MANUALS.
How is tax calculated?
Sales tax is based on the retail price your Customer paid, not the wholesale price you pay. So it may appear as though
you are overpaying sales tax. It is also being charged by zip code, not city of county codes. If you feel you are being
overcharged for sales tax, please call the home office.
How long does it take to post my order?
Some times a consultant will enter an order with no product in the order. If an order is product free, it needs to be
voided before posting. Posting without voiding these types of orders will prevent a full and complete post of the order.
An order will not post until it has been paid for.
Can I sell through eBay?
If a consultant wishes to sell her products online, these sales must be done through the For Every Home replicated site
only. All other online retailers and auction sites are prohibited.

Soy_Candles
11-20-2009, 10:19 PM
And the last part. It was too long to put in 1 post.


Can I design my own logos for the products I sell?
Consultants are encouraged to make their business their own. However, a consultant must not change products or labels
in any way. Consultants must also use the official For Every Home Independent Consultant logo for the purpose of
marketing their business.
When do I get my commission check?
Commission checks will be issued on the 15th of each month and mailed.
How long does it take to get my order?
Generally 7-10 business days
Where besides in home parties can I sell?
We stress that parties are the best way to sell products because of the potential to create a unique atmosphere and gain
recruits and future hostesses, however there are other approved ways to sell candles. For Every Home consultants may
sell their products through their replicated website, e-parties, through our Party In A Bag program and through craft
fairs / trade shows, as well as other creative and unique ways.
Does the company offer a credit card service or do I have to pay for it myself?
For Every Home does not offer a direct credit card service through their website, but they have a discounted plan with
ProPay that offers a great discount for you for being a For Every Home consultant.
Should I use credit cards or just accept checks and cash? My business would not be where it is now without accepting
credit cards. ProPay offers an easy way to accept credit cards with a pretty small fee for using it. It's a small annual fee
with small per transaction fees that are very competitive but with the discounted rate that ProPay offers For Every
Home consultants, this is something you wouldn't want to pass up.
Should I take customer credit card numbers on file?
Consultants should treat all customer information with the utmost care and confidentiality. It is not recommended that
consultants keep credit card information on file for their customers after the transaction is complete. If you wish to take
credit cards as an option for payments - log into your back office and then go to BUSINESS TOOLS then PROPAY
and sign up for an account. Customers can also go to your personal website and place a credit card order there.
To whom should customers make out the checks at the party?
Customers should make personal checks out to the selling consultant. The consultant will then pay for the entire order
with her credit/debit card on her back office website.
Why do I need to put on a different order for each guest?
It is easier to put al of your guests orders on a personal order, that's true. It takes time to enter each customer, their
address, phone number, and order. So many new consultants make this common mistake. Remember, in order to remain
active, you have to have $350 in total Personal Volume. - $250 of that coming from customers. If you are not
entering them as customer orders, you short-change yourself on bonuses, contests and Fast Start
What is Auto Ship?
Auto Ship is a program that lets you receive an automatic shipment of products and business tools at the start of each
month. This program entitles you to discounts on products and gives you the highest chance of succeeding in your
business. There are two forms of Auto Ship; one designed for consultants and another for customers. The consultant
Auto Ship comes with monthly product specials, catalogs, Celebrating Women's magazine, hostess brochures, and
order forms. The preferred customer version comes with monthly product specials each month at a discount.
When is the Auto Ship shipped and charged to my credit card?
Your Auto Ship will be charged to your credit card and shipped to you the first business day of each month.
What are the Fundraising benefits?
The organization hosting the fundraiser will receive 50% of the total amount sold by the organization, plus free shipping,
brochures, and info, and an additional 1% for prizes. The consultant PV on the fundraiser is calculated at 25% of
every dollar sold. Regular commissions (25%) are calculated off the discounted PV. Take total amount raised and multiply
by .0625 and that is the commission you receive.
How do I get my Fundraiser started?
Give the interested organization a copy of the fundraising information brochure including the tax information form.
They will fax this form to the home office when they are ready to begin. The home office will send the brochures and
order forms to them the following day. When their fundraiser is complete, they simply fax the completed master order
form to the home office and mail a check or include a credit card number. As soon as payment is received the order is
then processed and shipped. The consultant merely plays a supporting role.
What is the best way to get my questions answered?
The best way to get your questions answered is to ASK! Many consultants feel they are imposing by phoning their
upline, this is a common misconception. Your upline committed themselves to your success when they enrolled you
into the company. The company committed themselves to your success when they accepted your agreement. Contact
your sponsor with any questions you might have. If they are not available call the corporate office at 1-801-443-1953,
toll free 888-377-2494 ext 3 or log onto your back office and send an email under the Help section.


JGannon
11-22-2009, 01:15 PM
Great information, thanks for sharing Katie !!!

lissa1184
11-22-2009, 03:28 PM
She did a great job putting this together!!!