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View Full Version : Attaching notes...
haute
09-24-2009, 07:34 PM
Hey there, I'm new and I got dinged for not 'attaching the answer/note' to certain questions. I cannot remember, for the life of me, when to and how to do that. Can someone refresh me on that? I don't want to keep doing them wrong and I have another shadowing shift tonight. Thanks for the support.
Starsky
09-25-2009, 09:01 AM
Are you talking about when you need to attach a previous question/answer from the customer history? Click customer history, find the related question/answer and click attach happy, neutral, or angry face.
Neutral is when you're adding history relevant to the current answer you are giving/continuing.
Neutral is when you're adding history relevant to the current answer you are giving/continuing.
twinsinpa
09-25-2009, 01:29 PM
i'm new too - have my 2nd shadowing tonite too. i'm alittle confused - when would you need to attach a note from someones previous history??
i can't remember thw whole faces thing either.
one other Q - i got dinged for not using the more? correctly. i think i figured it out. it was a long answer but i only used 102 characters before saying more? - i thionk i should've uused 160 then more? right??
i hope tonite goes better. last nite was hard - i worked 1 1/2 hrs and i think i only made 0.75 cents!!!!
i can't remember thw whole faces thing either.
one other Q - i got dinged for not using the more? correctly. i think i figured it out. it was a long answer but i only used 102 characters before saying more? - i thionk i should've uused 160 then more? right??
i hope tonite goes better. last nite was hard - i worked 1 1/2 hrs and i think i only made 0.75 cents!!!!
madhattris
09-25-2009, 02:25 PM
When attaching a more?.. You must use the 160 characters. Everything else are not supposed to be more than 120.
The only time you attach another question/answer from the customer history is if the current question relates to that question...
Plus .75 for your first hour is good when you are first starting out. You'll make more per hour once you get the hang of things.From my understanding most people average $4-5 an hour. I've been doing this a week and average $1.30-$2 an hour.
The only time you attach another question/answer from the customer history is if the current question relates to that question...
Plus .75 for your first hour is good when you are first starting out. You'll make more per hour once you get the hang of things.From my understanding most people average $4-5 an hour. I've been doing this a week and average $1.30-$2 an hour.
