WAHM Forums

Do you receive broken candles ever or how often in your shipment?? Also how long does it take to receive your orders??

I have never received a broken candle and it takes 3 days to get my orders I am in Alabama

Hi Ameri_Girl-


I have never received a broken candle, but if I ever did customer service would take care of it ASAP.


They are very good about things like this!


Hope this helps!


Kelly V.

Yeah Yeah I know I am with another candle co.It took 3 1/2 weeks to receive 6 candles.and then to top it off one is broken yeah I could send it back & what wait another weeksmileys/smiley5.gif


I guess I shouldn't be venting over here sorrysmileys/smiley5.gif

No, I haven't received any broken candles - they pack them very well. It takes about 5 days for me in WI. They usually ship the order out within 48 hours I have noticed (except for Christmas time where it took a few days to fill the order)


Yes, Customer service has been very helpful with questions. smileys/smiley1.gif

sorry to hear you are having probs with broken candles. :( Best of luck

Hi Ameri-Girl-


I forgot to tell you how long it took to get my candles.


I live in New York and get them 1 to 2 days after ordering.


During the busy season, sometimes a week at the most.


I know we talked before if you have any questions, pleasefeel free to email me anytime.


dvineall@twcny.rr.com (dvineall@twcny.rr.com)


KellyV.

Hi Ameri_girl,


I am sorry that you are having trouble with your current company. I an sure you will get things straightened out. To answer your question, I have never received a broken candle from Scent-Sations and I usually receive my candles with in 3-4 day after ordering from them.


Hope that helps!


Many Blessings,


Natalie

Hi Ameri_Girl,


Sorry to here about that! 3-1/2 weeks is a long time to wait but maybe they had an item on back order? I would for sure call them about the broken candle.


I just placed my first case order on Tues w/ Mia Bella and it's going to be here on this Tues, so that's a week, they had my order filled and shipped out the day after I placed my order. smileys/smiley32.gif

Hi.. I have never received any broken candles with Mia Bella and they are packaged very well.


I live in Illinois and I normally get the candles in 4 business days after I place the order.


Best wishes,

They pour when the order comes in The company is in a turmoil right now due to the pres fired alot of help & is trying to rebuild the co pretty much from ground up againsmileys/smiley11.gif

Hi Ameri-Girl! (waiving)

Feel free to "vent" here any time you like!smileys/smiley2.gif

One of the things I noticed right away with Scent-Sations is the *fast*
shipping times, and the fact that you can call right up, talk to a real
person to place your order if you want, and it ships out that day or the
next business day. The longest I've waited on an order has been 6
business days, and that was over the holiday season.

Never any broken or damaged candles either- they are packed very
solidly!

Sorry to hear about the mishaps, and I hope things look up for you.

In all you do, CHOOSE Success!

Wow, that is a long wait for your candles.


I've never received broken candles. It only takes 2-3 days. I live in Mass. smileys/smiley1.gifGood luck with your current company.

Best wishes and hope things work out for you. Blessings,

Hi Christina


I'm located in Mass as well. I'm on the North Shore in Lynn. WHere are you? I've just started and I'm so excited. I just booked my first party. Ruth

Hi Ruth, I'm not that close to you. I live in springfield !!! Welcome aboard, I've been doing this for four months now. I love it. Its's a great company to business with. It's pretty cold today, and snowy.. YUCK ...


Good luck on your party. Let me know how it goes !!! smileys/smiley1.gif

Hi Ameri!!!smileys/smiley17.gif


How are you? smileys/smiley4.gif


In more than TWO years, I never had one broken or damaged candle delivered to me.


I have heard horror stories like yours from other candle companies in the last two years and I'm very sorry to hear that.


I live in Chicago and it takes about 5-6 business days for me to receive my Scent-Sational Mia Bella products!


Great to "see you" in our fun Mia Bella forum!


WE MISSED YOU!smileys/smiley19.gif


Lori Morenosmileys/smiley4.gif

I live in Texas and it only takes 3-4 days to get my orders, I have never recieved a broken jar! Best wishes to you!!





Sandra

ok, so here is another...I have never received a broken candle! lol


I am in south florida and it takes almost a week to get my shipment.


I guess the important thing to ask is...is this a reoccuring problem, and haver reps had the same problem?


if so, you should contact corp each individually and let them know you are unhappy.


I wish you luck, I know it is frustrating! smileys/smiley5.gif


Take Care!! smileys/smiley2.gif

Besides not receiving product this is the first broken candle but when you wait the lengthof timeI did it is very annoyingsmileys/smiley18.gif

Here is a hug!!! smileys/smiley31.gif

Thanks.You all are so sweet here you make me want to crysmileys/smiley19.gifNo not really.But you guys are great over here on answering & can you beleive not one pm WOW!!smileys/smiley17.gifYou all are doing great!!I used to get pmed away.But I don't mindsmileys/smiley2.gif

I'm sorry to hear of your problems. I have to say, when I got my first
COTM shipment, I thought FOR SURE my jar was broken. It looked like UPS
kicked the box up the street to my door! I took pictures before I even
opened the box prepared to file a claim with UPS (it was obviously them
who damage the box). To my surprise, the jar was packaged soooo well,
it was FINE. I used to be with Affordable Luxuries and I often got
broken jars, accessories, and damaged tins. With the tins, you knew
they were damaged prior to shipping, because the box they came in were
fine. I just had to share, you aren't the first to experience shipping
woes with candles companies! It's more than a little frustrating when
you have cusotmers tapping their toes waiting.



Take care and feel free to vent anytime!

Jennifer

I've not had a broken candle yet, and my shipping times (from the date I place my order) run from 4 - 7 days (mine is shipped from PA to FL). The packaging is fantastic!