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mom2cdm
02-24-2009, 09:57 AM
I have received soooo many conflicting answers to this question...
When you are in not ready, does that time count towards your 15 hours or not. My ICC says no, but other ICC's say yes. It is hard to figure out how much time I have worked when I am unsure how to count that time...
Thanks!!
When you are in not ready, does that time count towards your 15 hours or not. My ICC says no, but other ICC's say yes. It is hard to figure out how much time I have worked when I am unsure how to count that time...
Thanks!!
HappyDay
02-24-2009, 08:31 PM
No, it certainly does not count. In addition, there are about 5 mins of downtime per hour even if you don't go "not ready". Some people have more; some have less. It depends on your Internet connection and speed.
mom2cdm
02-25-2009, 09:20 AM
thanks for clearing that up!!! The downtime is interesting too, thanks for the response.
Carolina2
02-25-2009, 09:32 AM
Happy, what 5 minutes of down time per hour are you referring to? That's something new to me. My ICC doesn't know anything about it either.
HappyDay
02-26-2009, 10:23 AM
I was told that due to project switching and what someone is referring to as "Internet hiccups" there are times that we are temporarily disconnected from the system that logs our time. Even if we don't have Internet hiccups (as we know we are not always connected to the Internet) the average of 5 mins per hour downtime is good to figure in because if a person is logged on for a straight hour they are not logging 60 mins. Project changes, lock ups, and other issues with the dialer can cause small bits of downtime that add up.
If a person logs on for *exactly* 15 hours in a week there is no way that the log is going to show the 15 due to many reasons--could be technical or it could be the verifier either taking a break, etc. So I was told that 5 mins of downtime per hour is a good starting point to making sure that a person gets in their 15 hours per week.
If a person logs on for *exactly* 15 hours in a week there is no way that the log is going to show the 15 due to many reasons--could be technical or it could be the verifier either taking a break, etc. So I was told that 5 mins of downtime per hour is a good starting point to making sure that a person gets in their 15 hours per week.
Carolina2
02-27-2009, 07:45 AM
I agree that there is some down time when campaigns are switched, but 5 minutes per hour seems a bit high. I usually only get switched a couple times an hour and it doesn't take 2-3 minutes (usually) to switch a campaign. I'll agree that people need to plan on being online more than 15 hours per week to get credit for your 15 hours. But you're saying we need to be on for well over an hour extra each week and I'm not sure I buy that.
