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View Full Version : Customer Care Remote At Home Agents - Unresearched
WorkAtHomeSpace
10-23-2008, 04:27 PM
Unresearched
This is a Customer Service position with Inbound calls only. Agents work from the ACS call center during training for three months and then work from home answering inbound calls from customers requesting assistance with their travel arrangements online.
Responsibilities:
Using a computerized system, responds to customer inquiries in an at home setting.
May perform one or more of the following:
Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information, researches/resolves inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner.
Informs customers about services available and assesses customer needs.
All other duties as assigned.
Qualifications:
Must be able to train Monday through Friday, time to be determined, for six weeks of paid classroom training and six weeks on site hands on training before being released to work from home.
Able to provide own high speed cable internet connection.
Must possess a LAN-line phone
Possess advanced internet skills
One to two year of previous inbound call center experience
Able to type 20 words per minute
Exceptional written, verbal, e-mail and problem solving skills
Able to work independently
One year of higher education
Able to work overtime as needed
Ability to take calls from the general public and respond following company policies
START: 11.17.08
TRAINING: Time to be determined, Monday through Friday for six weeks
Six weeks of paid classroom training and six weeks of paid on site application training
SHIFTS: Varied 2nd and 3rd shift hours available. All shifts include a Friday and Saturday as part of the regular shifts. Some shifts have the ability for flexibility including a day shift or split shifts to accommodate a busy lifestyle.
https://acs71.recruitmax.com//main/careerportal/Job_Profile.cfm?szOrderID=19177&szReturnToSearch=1 &szWordsToHighlight=
Edited by: Mystique
This is a Customer Service position with Inbound calls only. Agents work from the ACS call center during training for three months and then work from home answering inbound calls from customers requesting assistance with their travel arrangements online.
Responsibilities:
Using a computerized system, responds to customer inquiries in an at home setting.
May perform one or more of the following:
Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information, researches/resolves inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner.
Informs customers about services available and assesses customer needs.
All other duties as assigned.
Qualifications:
Must be able to train Monday through Friday, time to be determined, for six weeks of paid classroom training and six weeks on site hands on training before being released to work from home.
Able to provide own high speed cable internet connection.
Must possess a LAN-line phone
Possess advanced internet skills
One to two year of previous inbound call center experience
Able to type 20 words per minute
Exceptional written, verbal, e-mail and problem solving skills
Able to work independently
One year of higher education
Able to work overtime as needed
Ability to take calls from the general public and respond following company policies
START: 11.17.08
TRAINING: Time to be determined, Monday through Friday for six weeks
Six weeks of paid classroom training and six weeks of paid on site application training
SHIFTS: Varied 2nd and 3rd shift hours available. All shifts include a Friday and Saturday as part of the regular shifts. Some shifts have the ability for flexibility including a day shift or split shifts to accommodate a busy lifestyle.
https://acs71.recruitmax.com//main/careerportal/Job_Profile.cfm?szOrderID=19177&szReturnToSearch=1 &szWordsToHighlight=
Edited by: Mystique
