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View Full Version : Unresearched: Customer Service Representative
vvwahm
09-25-2008, 03:29 AM
<h3>Work from Home Customer Service Representatives</h3>
The
Work at Home Customer Service Representative is responsible for
interacting extensively with customers from their home office
location(Sioux City, IA). This role includes gathering information,
keying data, and providing answers to our customer. The home office
should be an organized, quiet location that is free from distractions
(i.e. televisions, pets and other occupants of the home etc.) </span> In
addition to career advancement opportunities and a fun work culture,
Esurance offers comprehensive medical, dental, vision care and
supplemental life insurance benefits for you and your family, a
competitive compensation package along with a Performance Bonus,
company matching 401(k) plan, and immediate tuition reimbursement from
the start of your employment. </span> Requirements </span> Provide superior phone service to new and existing customers. </span> Learns and maintains a thorough working knowledge of all product information. </span> Completes and maintains call reports per production requirements. </span> Call customers when necessary to advise follow up on research items. </span> Initiate workflow (webforms / DocFinity requests) documents with other departments accurately. </span> Handle irate customers in a professional manner, showing empathy and ability to work through any situation effectively. </span> Obtain customer and personal feedback / information and forward suggestions for improvements when applicable. </span> Relies on instructions and pre-established guidelines to perform the functions of the job. </span> Conduct necessary research to determine best resolution in balance with business needs. </span> Promote company by providing top-notch service and inviting referrals. </span> Meets/exceeds established standards for CSR quality and productivity. </span> Willingness
to work over the phone or via email with our Information Technology
support team to troubleshoot and resolve technical issues as needed. </span> Will
be required to attend monthly meetings, one on one sessions with
immediate supervisor and necessary training sessions as assigned.
Depending on your location and proximity to our office, these duties
may be completed via conference call, travel to our Call Center,
another regionally assigned facility or other options deemed
appropriate by management. </span> Allow
for flexible scheduling during situations that the call center is
unable to function as normal (i.e. weather related emergency etc.) </span> Performs other duties as assigned. </span> Qualifications: </span> High school diploma or equivalent work experience required. </span> Minimum of 1-year experience in a customer service environment. </span> Knowledge and use of correct spelling. </span> Good verbal and written communication skills. </span> Ability to type 20 wpm minimum with accuracy. </span> Ability to write legibly. </span> Ability to listen attentively and provide excellent customer service skills with difficult callers. </span> Ability to read aloud accurately with proper grammar, good enunciation, and smooth flow. </span> Ability to operate a phone, computer system, copier and other office equipment. </span> Ability to adhere to all organizational policies and procedures. </span> </span>
esurance@agents.icims.com Job ID: 2983
The
Work at Home Customer Service Representative is responsible for
interacting extensively with customers from their home office
location(Sioux City, IA). This role includes gathering information,
keying data, and providing answers to our customer. The home office
should be an organized, quiet location that is free from distractions
(i.e. televisions, pets and other occupants of the home etc.) </span> In
addition to career advancement opportunities and a fun work culture,
Esurance offers comprehensive medical, dental, vision care and
supplemental life insurance benefits for you and your family, a
competitive compensation package along with a Performance Bonus,
company matching 401(k) plan, and immediate tuition reimbursement from
the start of your employment. </span> Requirements </span> Provide superior phone service to new and existing customers. </span> Learns and maintains a thorough working knowledge of all product information. </span> Completes and maintains call reports per production requirements. </span> Call customers when necessary to advise follow up on research items. </span> Initiate workflow (webforms / DocFinity requests) documents with other departments accurately. </span> Handle irate customers in a professional manner, showing empathy and ability to work through any situation effectively. </span> Obtain customer and personal feedback / information and forward suggestions for improvements when applicable. </span> Relies on instructions and pre-established guidelines to perform the functions of the job. </span> Conduct necessary research to determine best resolution in balance with business needs. </span> Promote company by providing top-notch service and inviting referrals. </span> Meets/exceeds established standards for CSR quality and productivity. </span> Willingness
to work over the phone or via email with our Information Technology
support team to troubleshoot and resolve technical issues as needed. </span> Will
be required to attend monthly meetings, one on one sessions with
immediate supervisor and necessary training sessions as assigned.
Depending on your location and proximity to our office, these duties
may be completed via conference call, travel to our Call Center,
another regionally assigned facility or other options deemed
appropriate by management. </span> Allow
for flexible scheduling during situations that the call center is
unable to function as normal (i.e. weather related emergency etc.) </span> Performs other duties as assigned. </span> Qualifications: </span> High school diploma or equivalent work experience required. </span> Minimum of 1-year experience in a customer service environment. </span> Knowledge and use of correct spelling. </span> Good verbal and written communication skills. </span> Ability to type 20 wpm minimum with accuracy. </span> Ability to write legibly. </span> Ability to listen attentively and provide excellent customer service skills with difficult callers. </span> Ability to read aloud accurately with proper grammar, good enunciation, and smooth flow. </span> Ability to operate a phone, computer system, copier and other office equipment. </span> Ability to adhere to all organizational policies and procedures. </span> </span>
esurance@agents.icims.com Job ID: 2983
