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View Full Version : Ascend One - Consumer Credit Counselors
desmoines50309
08-27-2008, 03:03 PM
<H1 align=left>Consumer Credit Counseling - Telecommute (Work at Home)</H1>
Job Description
Ascend One Corporation is currently seeking qualified applicants to be trained as Customer Care Coaches. Customer Care Associates answer questions and provide assistance to existing customers of the Ascend One family of companies, engaged in the business of debt consolidation and consumer credit counseling.
Important: If qualified and selected for employment with Ascend One, you must be available to attend 5-6 weeks of paid training in Charlotte North Carolina in August or Columbia Maryland in September.
Requirements
<UL>
<LI>High school diploma or general education degree (GED). Some college and/or college degree preferred.
<LI>Minimum of 1.5 years of related customer service work experience required, including some prior call center experience.
<LI>Experience in other customer service support areas (such as resolution or creditor services) preferred.
<LI>Proven successful experience with customer account management and relationship building.
<LI>Prior experience in working with multiple products and/or services, preferably in a financial environment.
<LI>Excellent relationship-building and customer service skills.
<LI>Excellent verbal and written communications skills (including grammar and spelling).
<LI>Accurate keyboarding skills.
<LI>Strong critical thinking skills to resolve daily and escalated issues.
<LI>Strong problem-solving and analytical skills, to be used to effectively resolve client issues, and proactively identify other client needs and opportunities.
<LI>Ability to construct clear, concise, professional, and informative email communications.
<LI>Independent decision-making ability, including the ability to determine when to solicit other resources and/or escalate issues in need of additional attention.
<LI>Working knowledge of internet, word processing and e-mail software.
<LI>Ability to work effectively with minimal supervision.
<LI>Requires a dedicated, private home office, computer, high speed internet connection, and phone line ("land" line, not VOIP) to be used when working from home.
<LI>Ability to work an evening schedule (such as M-F, 1pm-10pm) or a schedule that includes four weekdays plus Saturday (such as M,T,W,F, and Saturday, 9am-6pm). </LI>[/list]
Benefits
<UL>
<LI>Paid Training.
<LI>Competitive Pay.
<LI>Work From Home - Telecommute.
<LI>Health, Dental, Vision, Accidental Death & Disability, Short & Long Term Disability & Dependent Life Insurance.
<LI>Employer-matched 401K.
<LI>Prepaid legal.
<LI>Flexible spending accounts (medical and dependent care).
<LI>529 College-bound fund.
<LI>Employee Assistance Program.
<LI>You’ll be eligible for many benefits on the first day of the month following your date of hire and immediately begin to accrue paid leave (Paid Time Off). </LI>[/list]
Compensation
Starting Salary $28,000-$34,000.
How To Apply
Click here (https://www3.ultirecruit.com/ASC1002/jobboard/NewCandidateExt.aspx?__JobID=*E5BC22423AF21EE8) to apply for the "Customer Care Coach - DRP"
position training in Charlotte North Carolina in August.
Click here (https://www3.ultirecruit.com/ASC1002/jobboard/NewCandidateExt.aspx?__JobID=*2AC0CB70F39142AF) to apply for the "Customer Care Coach - DRP" position training in Columbia Maryland in September.
Job Description
Ascend One Corporation is currently seeking qualified applicants to be trained as Customer Care Coaches. Customer Care Associates answer questions and provide assistance to existing customers of the Ascend One family of companies, engaged in the business of debt consolidation and consumer credit counseling.
Important: If qualified and selected for employment with Ascend One, you must be available to attend 5-6 weeks of paid training in Charlotte North Carolina in August or Columbia Maryland in September.
Requirements
<UL>
<LI>High school diploma or general education degree (GED). Some college and/or college degree preferred.
<LI>Minimum of 1.5 years of related customer service work experience required, including some prior call center experience.
<LI>Experience in other customer service support areas (such as resolution or creditor services) preferred.
<LI>Proven successful experience with customer account management and relationship building.
<LI>Prior experience in working with multiple products and/or services, preferably in a financial environment.
<LI>Excellent relationship-building and customer service skills.
<LI>Excellent verbal and written communications skills (including grammar and spelling).
<LI>Accurate keyboarding skills.
<LI>Strong critical thinking skills to resolve daily and escalated issues.
<LI>Strong problem-solving and analytical skills, to be used to effectively resolve client issues, and proactively identify other client needs and opportunities.
<LI>Ability to construct clear, concise, professional, and informative email communications.
<LI>Independent decision-making ability, including the ability to determine when to solicit other resources and/or escalate issues in need of additional attention.
<LI>Working knowledge of internet, word processing and e-mail software.
<LI>Ability to work effectively with minimal supervision.
<LI>Requires a dedicated, private home office, computer, high speed internet connection, and phone line ("land" line, not VOIP) to be used when working from home.
<LI>Ability to work an evening schedule (such as M-F, 1pm-10pm) or a schedule that includes four weekdays plus Saturday (such as M,T,W,F, and Saturday, 9am-6pm). </LI>[/list]
Benefits
<UL>
<LI>Paid Training.
<LI>Competitive Pay.
<LI>Work From Home - Telecommute.
<LI>Health, Dental, Vision, Accidental Death & Disability, Short & Long Term Disability & Dependent Life Insurance.
<LI>Employer-matched 401K.
<LI>Prepaid legal.
<LI>Flexible spending accounts (medical and dependent care).
<LI>529 College-bound fund.
<LI>Employee Assistance Program.
<LI>You’ll be eligible for many benefits on the first day of the month following your date of hire and immediately begin to accrue paid leave (Paid Time Off). </LI>[/list]
Compensation
Starting Salary $28,000-$34,000.
How To Apply
Click here (https://www3.ultirecruit.com/ASC1002/jobboard/NewCandidateExt.aspx?__JobID=*E5BC22423AF21EE8) to apply for the "Customer Care Coach - DRP"
position training in Charlotte North Carolina in August.
Click here (https://www3.ultirecruit.com/ASC1002/jobboard/NewCandidateExt.aspx?__JobID=*2AC0CB70F39142AF) to apply for the "Customer Care Coach - DRP" position training in Columbia Maryland in September.
