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View Full Version : IT Manager/Customer Support--Work From Home
tam2005
08-27-2008, 06:56 AM
Unresearched...
Industry leading e-Learning company seeking an IT Manager to support office with internal networking and support external customers with technical issues. Previous networking experience required, web development a plus! Independent, self-initator with a postive attitude and great people skills. Full-time with great benefits starting on first day! You will work from home -- anywhere in the Atlanta area or suburbs of Atlanta preferred.
GREATER POSITION DETAIL:
The Information Technology Manager is responsible for aspects of all things technologicaly based within the company. Including but not limited to, installing and maintaining computer hardware, software and networks. 2nd level helpdesk and technical support for all current and future clients.
SCOPE
The Information Technology Manager reports to the Customer Service Manager, manages and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development of resources. Providing these services in an effective and efficient manner will ensure maximum access to and implementation of technology services and resources.
RESPONSIBILITIES
Troubleshoot hardware, software and network operating system
Be familiar with all hardware and software
Be familiar with network operating system
Provide orientation to new users of existing technology
Provide individual training and support, on request
Provide recommendations about accessing information and support
Maintain current and accurate inventory of technology hardware, software and resources
Support existing clients in a professional and timely manner
Troubleshoot all technology issues
Maintain log and/or list of required repairs and maintenance
Make recommendations about purchase of technology resources
Research current and potential resources and services
Provide network access to all staff.
Install work stations
Connect and set up hardware
Load all required software
Provide network accounts and passwords as required
Monitor security of all technology
Install and maintain Foolproof and passwords
Input and maintain IP addresses
Ensure installation of lock out programs
Identify and prepare hardware for disposal when appropriate
KNOWLEDGE, SKILLS AND ABILITIES
Proficient knowledge in the following areas is required:
Computer hardware and software systems and programs
Computer networks, network administration and network installation
Computer troubleshooting
The following skills must be demonstrated:
Computer viruses and security
E-mail and internet programs
Management and supervisory skills
Ability to install and administer computer
hardware, software and networks
Analytical and problem solving skills
Decision making skills
The following attributes must be demonstrated:
Be honest and trustworthy
Be respectful
Be flexible
Effective verbal, presentation and
Listening communications skills
Effective written communications skills
Time and Stress management skills
Basic knowledge using HTML, ASP, JAVA
Microsoft operating systems and Office
Apply Here (http://atlanta.craigslist.org/tch/813689675.html)
Industry leading e-Learning company seeking an IT Manager to support office with internal networking and support external customers with technical issues. Previous networking experience required, web development a plus! Independent, self-initator with a postive attitude and great people skills. Full-time with great benefits starting on first day! You will work from home -- anywhere in the Atlanta area or suburbs of Atlanta preferred.
GREATER POSITION DETAIL:
The Information Technology Manager is responsible for aspects of all things technologicaly based within the company. Including but not limited to, installing and maintaining computer hardware, software and networks. 2nd level helpdesk and technical support for all current and future clients.
SCOPE
The Information Technology Manager reports to the Customer Service Manager, manages and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development of resources. Providing these services in an effective and efficient manner will ensure maximum access to and implementation of technology services and resources.
RESPONSIBILITIES
Troubleshoot hardware, software and network operating system
Be familiar with all hardware and software
Be familiar with network operating system
Provide orientation to new users of existing technology
Provide individual training and support, on request
Provide recommendations about accessing information and support
Maintain current and accurate inventory of technology hardware, software and resources
Support existing clients in a professional and timely manner
Troubleshoot all technology issues
Maintain log and/or list of required repairs and maintenance
Make recommendations about purchase of technology resources
Research current and potential resources and services
Provide network access to all staff.
Install work stations
Connect and set up hardware
Load all required software
Provide network accounts and passwords as required
Monitor security of all technology
Install and maintain Foolproof and passwords
Input and maintain IP addresses
Ensure installation of lock out programs
Identify and prepare hardware for disposal when appropriate
KNOWLEDGE, SKILLS AND ABILITIES
Proficient knowledge in the following areas is required:
Computer hardware and software systems and programs
Computer networks, network administration and network installation
Computer troubleshooting
The following skills must be demonstrated:
Computer viruses and security
E-mail and internet programs
Management and supervisory skills
Ability to install and administer computer
hardware, software and networks
Analytical and problem solving skills
Decision making skills
The following attributes must be demonstrated:
Be honest and trustworthy
Be respectful
Be flexible
Effective verbal, presentation and
Listening communications skills
Effective written communications skills
Time and Stress management skills
Basic knowledge using HTML, ASP, JAVA
Microsoft operating systems and Office
Apply Here (http://atlanta.craigslist.org/tch/813689675.html)
