WAHM Forums

JaguarPC is looking for full-time customer service representatives and Support representatives.
http://www.webhostingtalk.com/showthread.php?t=694307


This is a remote / work from home / telecommuting position.
Edited by: Space

Here's the job details:

JaguarPC is looking for full-time customer service representatives and Support representatives. This is NOT a commission position!

CSR Essential Functions:
• Respond to and close sales requests using various mediums such as : phone, chat, tickets, forums
• Work with customers to identify causes of customer’s problems or needs and recommend the appropriate solution
• Maintain high quality, efficient, and timely responses
• Help consistently achieve targeted sales quota
• Be overly nice in all situations, clients are funding your paycheck!

Requirements :
• Excellent spelling and grammar
• Extensive knowledge of web hosting and related industries
• Ability to succeed in a fast paced environment
• A team player
• Be self-motivated and activity/performance driven
• Strong analytical & multi-task skills
• At least a high school graduate
• 18 yrs of age or older
• Willing to work flexible hours and days
• Provide a copy of a valid photo ID to be kept on file.
• Have a reliable and preferably backup internet connection


TSR Requirements / Description:<ul>
smileys/smiley38.gifProviding technical support for Level I-III issues via help desk and telephone.
smileys/smiley38.gifMonitoring servers for stability and taking proactive measures to correct issues.
smileys/smiley38.gifAssisting fellow Administrators and Support Representatives with technical support issues
smileys/smiley38.gifAssisting clients in transferring accounts to our servers.
smileys/smiley38.gifInstalling, Configuring, and Maintaining services such as Apache, MySQL, and Exim

• At least a high school graduate
• 18yrs of age or older
• Willing to work flexible hours and days
• Provide a copy of a valid photo ID to be kept on file.
• Have a reliable and preferably backup internet connection[/list]Required Skills:<ul>
smileys/smiley38.gifExcellent written and verbal skills in the English language to communicate effectively to clients
smileys/smiley38.gifAbility to work with a team and follow instruction from supervisors
smileys/smiley38.gif Outstanding customer service skills
smileys/smiley38.gifMust be dependable to be at work during assigned shifts
smileys/smiley38.gifAdvanced knowledge of Cpanel/WHM control panel
smileys/smiley38.gifAdvanced knowledge of the linux operating system
smileys/smiley38.gifKnowledge of bash and perl shell scripting
smileys/smiley38.gifFlexible Schedule
smileys/smiley38.gifUnderstanding of PHP and HTML
smileys/smiley38.gifUnderstanding of ASP and JSP helpful
smileys/smiley38.gifAbility to multi task and meet specific goals set by supervisors
smileys/smiley38.gifExperience with documenting procedures
smileys/smiley38.gifAdvanced knowledge of Apache
smileys/smiley38.gifAdvanced knowledge of Exim[/list]

Experience in the following is preferred but not required:
<ul>
smileys/smiley38.gifPlesk
smileys/smiley38.gifInterworx
smileys/smiley38.gifDirect Admin
smileys/smiley38.gifVirtouzzo
smileys/smiley38.gifR1Soft CDP Backup Systems[/list]


More about both openings
- We have several positions to fill for every shift and day of the week, particularly weekends
- We will not entertain applications or responses from outsourcing companies so please do not contact us.</font>
- This position will be paid as a 1099 contractor.
- Hours and pay are both negotiable/flexible
- Work remote from your location/home

Please send your resume information to careers [ AT ] jaguarpc.com .
Include:
- contact details such as email, name, age, location, phone number
- resume
- references with email and phone contacts
- your days and hours of availability, include time zone

NOTES:
If you cant follow the steps above or meet these requirements your submission will not be considered.

We will not be monitoring this thread.

We may not get back to everyone.

Thanks, and good luck.

Edited by: Space