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View Full Version : Psycho Customer update ???
littledb
12-15-2005, 04:40 PM
<STYLE></STYLE>
"Hello! I guess I was not specific enough with you, so there was some confusion on your part. The Money!Money! game is also defective. It was as soon as we opened it, and we taped it trying to fix it, but it is still floppy and does not hold the money. I am sorry for not explaining it to you correctly. It is also defective. I know for a fact that I did not pay sale price, I paid full price, but as I stated before, I was never given a receipt from you. Wouldn't you or Discovery Toys have record of what I paid? It does not seem right that I should have to lose money on a defective item. Should I bring both of the defective items to your husband's place of employment? Thank you and God Bless! Hope your holiday preparations are going well."
Note: She did have a receipt via email, but I actually went through my records and found her stuff, but still have no record of her buying this.
And I have no idea what she means by hold the money. The money is like in Monopoly, it's a valuableaccessory, but not to be put on the board. This is like saying Candy Land is defective. And this is one of my favorite games and my customers love it to.
OK, how should I respond?
DebbieEdited by: littledb
"Hello! I guess I was not specific enough with you, so there was some confusion on your part. The Money!Money! game is also defective. It was as soon as we opened it, and we taped it trying to fix it, but it is still floppy and does not hold the money. I am sorry for not explaining it to you correctly. It is also defective. I know for a fact that I did not pay sale price, I paid full price, but as I stated before, I was never given a receipt from you. Wouldn't you or Discovery Toys have record of what I paid? It does not seem right that I should have to lose money on a defective item. Should I bring both of the defective items to your husband's place of employment? Thank you and God Bless! Hope your holiday preparations are going well."
Note: She did have a receipt via email, but I actually went through my records and found her stuff, but still have no record of her buying this.
And I have no idea what she means by hold the money. The money is like in Monopoly, it's a valuableaccessory, but not to be put on the board. This is like saying Candy Land is defective. And this is one of my favorite games and my customers love it to.
OK, how should I respond?
DebbieEdited by: littledb
mom4christ123
12-15-2005, 05:15 PM
Debbie, just how much did this witchy woman pay for this game? I mean, c'mon!! And she tries to makeit sound like she is perfectly sane, but we know that she is a BASKET CASE and needs... whew, better stop that line of thinking... smileys/smiley36.gif I am sorry, I have no idea what to tell you. Maybe after I calm down I will think of something...
ewedeb
12-15-2005, 06:17 PM
?? my first thought was.. where does it hold the money? I think she should bring you teh products and show youwhat's defective b/c that makes no sense! unless she means the box itself, how it has 2 sections but that's not really anything!! maybe calling her on it would make her back off!
also, if you found her stuff adn that's not there, then let her know you don't have it and maybe she bought it from someone else? If its defective, can't you just refer her to DT to replace it? or do you have to do it?
Actually bottom line.. if she doesn't have a receipt then she can't verify what she paid and just like you remember a sale, she remembers full price. She needs to keep her receipt or take it up with DT if its defective.
also, if you found her stuff adn that's not there, then let her know you don't have it and maybe she bought it from someone else? If its defective, can't you just refer her to DT to replace it? or do you have to do it?
Actually bottom line.. if she doesn't have a receipt then she can't verify what she paid and just like you remember a sale, she remembers full price. She needs to keep her receipt or take it up with DT if its defective.
OrangeSmoke20
12-15-2005, 08:43 PM
HI Debbie,
I am sorry that you are going through this and I have been keeping up to date with your posts about this customer.
If the Money!Money! game was defective from the beginning, then it should have been brought to your attention asap. I am not sure how long it has been since she got it but from what I get it, it has been a few months.
You said she has an email receipt....does it have your information on it? Would it be good enough to have her go directly to the company?
At this point, I would think there is nothing you can do. I would think she would have to contact the company.If the product was defective from the beginning...it is certainly her fault for not bringing it up sooner.
Can you have the company or your upline contact her on your behalf so you can end the relationship with her?
I wish you the best in resolving this situation.
: )
DAWN
I am sorry that you are going through this and I have been keeping up to date with your posts about this customer.
If the Money!Money! game was defective from the beginning, then it should have been brought to your attention asap. I am not sure how long it has been since she got it but from what I get it, it has been a few months.
You said she has an email receipt....does it have your information on it? Would it be good enough to have her go directly to the company?
At this point, I would think there is nothing you can do. I would think she would have to contact the company.If the product was defective from the beginning...it is certainly her fault for not bringing it up sooner.
Can you have the company or your upline contact her on your behalf so you can end the relationship with her?
I wish you the best in resolving this situation.
: )
DAWN
HeritageMom
12-15-2005, 11:28 PM
Dear (psycho customer)
I am still unclear on what is defective about the Money Money game as no part of the game requires the money to be "held" in anything. Are you talking about the paper dividers inside the box the game is packaged in? The storage box is not meant to be used as part of the game itself and therefore the game is not defective. The dividers are merely meant to keep the money neat during shipping etc and most of our customers use (rubber bands) (small tupperware containers)(guilded snuff boxes imported from Madagascar on the backs of exotic birds using the jetstream to propell their flight directly to the customer.....!!!!! Ok...Ok...you get my jist here...) to keep their accessories neat after opening the game box. I can happily provide you with some rubber bands....tupperware...or guilded snuff boxes if you wish, but "bent packaging" does not constitute defective merchandise. Oddly enough, I have a reciept for every other item you purchased from me EXCEPT this one, and so I have no way to prove you purchased it from me or at a particular price. To avoid any mishandling of this issue I am going to have to insist you take up this purchase with the corporate offices directly so that they can serve you in the most effective way. Be sure to explain to them why you consider the game defective and why it is just now being made known as well."
Best regards,
The woman who wishes she'd never sold you a product in the first place and the army of WAHM women who would like to smack you personally upside the head in her behalf.
Hugs Deb!smileys/smiley5.gif
I am still unclear on what is defective about the Money Money game as no part of the game requires the money to be "held" in anything. Are you talking about the paper dividers inside the box the game is packaged in? The storage box is not meant to be used as part of the game itself and therefore the game is not defective. The dividers are merely meant to keep the money neat during shipping etc and most of our customers use (rubber bands) (small tupperware containers)(guilded snuff boxes imported from Madagascar on the backs of exotic birds using the jetstream to propell their flight directly to the customer.....!!!!! Ok...Ok...you get my jist here...) to keep their accessories neat after opening the game box. I can happily provide you with some rubber bands....tupperware...or guilded snuff boxes if you wish, but "bent packaging" does not constitute defective merchandise. Oddly enough, I have a reciept for every other item you purchased from me EXCEPT this one, and so I have no way to prove you purchased it from me or at a particular price. To avoid any mishandling of this issue I am going to have to insist you take up this purchase with the corporate offices directly so that they can serve you in the most effective way. Be sure to explain to them why you consider the game defective and why it is just now being made known as well."
Best regards,
The woman who wishes she'd never sold you a product in the first place and the army of WAHM women who would like to smack you personally upside the head in her behalf.
Hugs Deb!smileys/smiley5.gif
ewedeb
12-16-2005, 05:56 AM
ROFOL LeAnn!
amccarthy
12-16-2005, 06:03 AM
I feel for you, especially after having my hostess unhappy about a situation. However, there are some people you can not satisfy. Was this game bought separately from her other orders? I would send a nice e-mail or note stating that without the receipt you cannot do anything about it (especially since you have all her other receipts on hand). If you need to send the corporate regulation on such policy do so. You are justgoing to have to be aggressive in your approach. I would also copy your manager any and all emails you have had with this woman to cover your butt. This is a catch-22 situation but you may have to putyour foot down and say no I am not letting you take advantage of me. I definately think corporate should handle this or at the very least your manager. Sometimes if there is another person involved that she knows is on to her she will back off.
KimberlyUCW
12-16-2005, 07:19 AM
I think I would meet with her to get the game. And also go through all your records again, one by one. I know its tedious... but if you dont have record she bought it, then hwo do you know? kwim! Also...... Have her snail mail you a copy of her receipt, or email it to you, if it looks legit okay. How did she pay? Credit card? Paypal? Find proof of that. Call DT... home office was always supportive on it. Good luck!
TMartin
12-16-2005, 07:33 AM
I guess it if were me, I would pay her off, get the game, and just be finished with her. The damage she can do by running her mouth and being vitrolic is not worth it.
I don't know, this is a tough one. She is going to be insistent upon this, that she is in the right, no matter the real truth.
I would do what gets you out of it with the least amount of drama to pick up when it is all said and done.
Good luck!
I don't know, this is a tough one. She is going to be insistent upon this, that she is in the right, no matter the real truth.
I would do what gets you out of it with the least amount of drama to pick up when it is all said and done.
Good luck!
LisaS
12-16-2005, 07:38 AM
First of all Leann has me ROTFL!!
Secondly, I do like her letter. I think that would work just fine. Chances are one nasty customer complaint isn't going to get you thrown out of DT. At least I should hope not. And defnitely keep all the emails, etc. that you still have from this "lady". I'd also give your upline a heads up on this one too. Yikes, I'd probably have screamed at her by now.
Secondly, I do like her letter. I think that would work just fine. Chances are one nasty customer complaint isn't going to get you thrown out of DT. At least I should hope not. And defnitely keep all the emails, etc. that you still have from this "lady". I'd also give your upline a heads up on this one too. Yikes, I'd probably have screamed at her by now.
littledb
12-16-2005, 07:42 AM
LOL!
Well, if this was a first time, I'd do everything to help her. Home office knows about her. I'll call them later today, or maybe Monday, or Tuesday....No hurry.
Can I send this:
Do you have the date at which it was purchased?
You have not purchased anything new from me since April of '04. I have checked the records that I could find and see no purchase for Money, Money from you. Could you have gotten it from another consultant or as a gift?
Please help me here, where is the game supposed to "hold money?"
Thank you,
Debbie
Well, if this was a first time, I'd do everything to help her. Home office knows about her. I'll call them later today, or maybe Monday, or Tuesday....No hurry.
Can I send this:
Do you have the date at which it was purchased?
You have not purchased anything new from me since April of '04. I have checked the records that I could find and see no purchase for Money, Money from you. Could you have gotten it from another consultant or as a gift?
Please help me here, where is the game supposed to "hold money?"
Thank you,
Debbie
IamBlessed
12-16-2005, 07:49 AM
Hey Deb. I thought it was decided that the last letter you sent ended the relationship. And that you were not going to dignify her whining and conniving with a response? Do you still feel an obligation to this woman to respond to her and letting the door stay open for her to bug you? I really don't have any advice here, lol. My mind is blown, maybe after she explains to you where the money holder is in the game, lol, and you set her straight about it tell her you'll give her money back to her but you will no longer have any kind of business relations with her, AGAIN. And then, really ignore this women if she contacts you back. That's the ONLY way you'll be rid of her. Not responding if she contacts you. I pray for all the best for you with this situation, you don't deserve to have to deal with people like this!
God Bless!
God Bless!
hopefull
12-16-2005, 08:08 AM
<STYLE></STYLE>
"Hello! I guess I was not specific enough with you, so there was some confusion on your part. The Money!Money! game is also defective. It was as soon as we opened it, and we taped it trying to fix it, but it is still floppy and does not hold the money. I am sorry for not explaining it to you correctly. It is also defective. I know for a fact that I did not pay sale price, I paid full price, but as I stated before, I was never given a receipt from you. Wouldn't you or Discovery Toys have record of what I paid? It does not seem right that I should have to lose money on a defective item. Should I bring both of the defective items to your husband's place of employment? Thank you and God Bless! Hope your holiday preparations are going well."
Note: She did have a receipt via email, but I actually went through my records and found her stuff, but still have no record of her buying this.
And I have no idea what she means by hold the money. The money is like in Monopoly, it's a valuableaccessory, but not to be put on the board. This is like saying Candy Land is defective. And this is one of my favorite games and my customers love it to.
OK, how should I respond?
Debbie
What did the e-mail receipt say? Was it from you or DT?
I would talk with your DT customer care and let them know what this lady is doing. I know you talked with them before, but I would see how they want you to handle it.
Personally, if I had no receipt and no memory of her purchase and she had no receipt of the purchase naming you as the consultant, then I would respond as such:
Dear "Pain in my butt",
I'm terribly sorry for your peril butI've assisted you as much as my company allows in this particular instance.Without a receipt or proof of purchase, I cannot help you any further.
My suggestion is that you thoroughly search through your records and find the receipt from the consultant who handled this transaction and take it from there. If you cannot find such receipt, then I suggest you contact DT directly at xxx-xxx-xxxx and see if they can help you.
In the future, it would behoove you to ensure that you have a receipt. I'm sorry that I cannot help you any further regarding your purchase.
Have a nice day,
"MissVERY patient consultant"
smileys/smiley4.gif
cc DT customer care
Do NOT respond to any further emails from her.
ETA: Do NOT have her go to your dh work
hth,
KimEdited by: hopefull
"Hello! I guess I was not specific enough with you, so there was some confusion on your part. The Money!Money! game is also defective. It was as soon as we opened it, and we taped it trying to fix it, but it is still floppy and does not hold the money. I am sorry for not explaining it to you correctly. It is also defective. I know for a fact that I did not pay sale price, I paid full price, but as I stated before, I was never given a receipt from you. Wouldn't you or Discovery Toys have record of what I paid? It does not seem right that I should have to lose money on a defective item. Should I bring both of the defective items to your husband's place of employment? Thank you and God Bless! Hope your holiday preparations are going well."
Note: She did have a receipt via email, but I actually went through my records and found her stuff, but still have no record of her buying this.
And I have no idea what she means by hold the money. The money is like in Monopoly, it's a valuableaccessory, but not to be put on the board. This is like saying Candy Land is defective. And this is one of my favorite games and my customers love it to.
OK, how should I respond?
Debbie
What did the e-mail receipt say? Was it from you or DT?
I would talk with your DT customer care and let them know what this lady is doing. I know you talked with them before, but I would see how they want you to handle it.
Personally, if I had no receipt and no memory of her purchase and she had no receipt of the purchase naming you as the consultant, then I would respond as such:
Dear "Pain in my butt",
I'm terribly sorry for your peril butI've assisted you as much as my company allows in this particular instance.Without a receipt or proof of purchase, I cannot help you any further.
My suggestion is that you thoroughly search through your records and find the receipt from the consultant who handled this transaction and take it from there. If you cannot find such receipt, then I suggest you contact DT directly at xxx-xxx-xxxx and see if they can help you.
In the future, it would behoove you to ensure that you have a receipt. I'm sorry that I cannot help you any further regarding your purchase.
Have a nice day,
"MissVERY patient consultant"
smileys/smiley4.gif
cc DT customer care
Do NOT respond to any further emails from her.
ETA: Do NOT have her go to your dh work
hth,
KimEdited by: hopefull
AtHomeLeah
12-16-2005, 09:18 AM
A couple other gals here have mentioned this as well, but I think you need to end this. How much money are we talking about? I would make her happy regarding this, and let her know that she can find another consultant online for further needs. Be done with her! She's draining you of time and energy that could be spent in better ways.
littledb
12-16-2005, 12:33 PM
I talked to home office and now they are mailing her the packing slips and asking her to mail back both itemsfor them to inspect before refunding her money. So she has to mail them ather expense. smileys/smiley32.gifIf they are indead, defective, then she will get reimbursed for this.
The girl pulled up her record and couldn't believe all the returns/broken toys, etc. So hopefully she will now see that she can't take advantage of the company.
It's not the money. I've done everything to make her happy, including out of pocket of mine. This is the 3rd year she's done this. She is manipulating the system and trying to take advantage. See Psycho I, II and III. smileys/smiley2.gif
She wants the world to bend to her, and I've done this and it hasn't gotten me anywhere but misery. Now I'm making her abide by company rules.
Debbie
The girl pulled up her record and couldn't believe all the returns/broken toys, etc. So hopefully she will now see that she can't take advantage of the company.
It's not the money. I've done everything to make her happy, including out of pocket of mine. This is the 3rd year she's done this. She is manipulating the system and trying to take advantage. See Psycho I, II and III. smileys/smiley2.gif
She wants the world to bend to her, and I've done this and it hasn't gotten me anywhere but misery. Now I'm making her abide by company rules.
Debbie
ewedeb
12-16-2005, 12:47 PM
good answer from home office DT!! way to go Deb.. let them handle it and don't respond to anything else from her!
OrangeSmoke20
12-16-2005, 01:15 PM
Although I am sure this will not make the customer happy, It is nice to see that there is a proven track record for her practices. : )
Since the company is taking this over, now would be a REALLY good time to cut ties and explain to her that she must deal with the company from now on and that you will no longer be able to be her consultant.
I hope this works out for you because you have certainly been extremely generous with this customer!
DAWN
Since the company is taking this over, now would be a REALLY good time to cut ties and explain to her that she must deal with the company from now on and that you will no longer be able to be her consultant.
I hope this works out for you because you have certainly been extremely generous with this customer!
DAWN
HeritageMom
12-16-2005, 05:37 PM
If I have to snatch a porkchop from my own child's mouth (like he'd agree to eat anything that healthy) and take up a collection by selling the shoes on their feet...you will NOT give this woman one more dime Debbie. We'll start a "save deb's sanity" forum and raise funds, hold concerts, and auction off the first keyboard that Cheryl ever used on WAHM to the highest bidder!!! And if we earn more than her Money Money game is worth, I vote we hire a hit man....or at least a packaging industry worker to fly to her house and point out the difference between the BOX and the GAME....BOX......GAME......BOX.......GAME...
I used to have a sign in my office that if I STILL had I would mail to you Debbie that said something like...
Customer Service Policy:
We will take your merchandise back, pay you double what you paid for it, close the store to prevent marketing our inferior products to the inncent public and have the manager shot...would THAT be satisfactory?"
I STILL think of it often and with fondness!!
I'm proud of you for turning her over to the home office and I would send her an email telling her that due to the repeated returns and claims of dissatisfaction with the products she's ordered, the home office will be dealing with her personally from this time forward and that you wish her well in her future purchases with Discovery Toys.
Make SURE she knows it's OVER. And from now on, every time she emails you, just click "forward" and send that puppy to the home office. Do NOT respond personally, do not acknowledge them, resist the urge to justify anything else to her.just MOVE on sistah friend...we do not want your cheerful smiling face to get a permanent SHOE print on it!
I'm sure once she realizes that SHE is going to have to fork out some DOUGH to send it back, the returns will STOP. She's "borrowing" toys, using them until the kids are bored, and sending them back. She must be stopped. And it's a GREAT lesson to all of us to learn NOW that to avoid anyone like this taking over your life and your business, to always do what you can, but stick to every company policy no matter what. They protect you from people like this.
Thank you for the object lesson Debbie...shes just lucky it was YOU and not someone else!
I used to have a sign in my office that if I STILL had I would mail to you Debbie that said something like...
Customer Service Policy:
We will take your merchandise back, pay you double what you paid for it, close the store to prevent marketing our inferior products to the inncent public and have the manager shot...would THAT be satisfactory?"
I STILL think of it often and with fondness!!
I'm proud of you for turning her over to the home office and I would send her an email telling her that due to the repeated returns and claims of dissatisfaction with the products she's ordered, the home office will be dealing with her personally from this time forward and that you wish her well in her future purchases with Discovery Toys.
Make SURE she knows it's OVER. And from now on, every time she emails you, just click "forward" and send that puppy to the home office. Do NOT respond personally, do not acknowledge them, resist the urge to justify anything else to her.just MOVE on sistah friend...we do not want your cheerful smiling face to get a permanent SHOE print on it!
I'm sure once she realizes that SHE is going to have to fork out some DOUGH to send it back, the returns will STOP. She's "borrowing" toys, using them until the kids are bored, and sending them back. She must be stopped. And it's a GREAT lesson to all of us to learn NOW that to avoid anyone like this taking over your life and your business, to always do what you can, but stick to every company policy no matter what. They protect you from people like this.
Thank you for the object lesson Debbie...shes just lucky it was YOU and not someone else!
littledb
12-16-2005, 06:06 PM
I had started a new thread, but will post this here as well:
For those who asked about breaking ties, I'VE TRIED! I thought I had last time because she was not happy in my "tone" and made it sound like she was planning go go elsewhere.
I need to email her directions. How's this?
---------------------------------------------------
Hi xxx--
I have talked in depth with Home Office about your situation. They are mailing you a "ship to" form, and have asked that you mail them back both items (Flexiblocks and Money, Money) for them to inspect. Then, based upon their conclusion, you will be reimbursed.
You will need to include a copy of your post office receipt. If the items are faulty via Discovery Toys fault, they will reimburse you for your shipping via regular mail.
You should get the "ship to" forms within the next week.
When I looked back at the orders from you, I see no record of "Money, Money". This item to you has not been purchased via me since April '04, in the last 20 months.
Merry Christmas,
Debbie
For those who asked about breaking ties, I'VE TRIED! I thought I had last time because she was not happy in my "tone" and made it sound like she was planning go go elsewhere.
I need to email her directions. How's this?
---------------------------------------------------
Hi xxx--
I have talked in depth with Home Office about your situation. They are mailing you a "ship to" form, and have asked that you mail them back both items (Flexiblocks and Money, Money) for them to inspect. Then, based upon their conclusion, you will be reimbursed.
You will need to include a copy of your post office receipt. If the items are faulty via Discovery Toys fault, they will reimburse you for your shipping via regular mail.
You should get the "ship to" forms within the next week.
When I looked back at the orders from you, I see no record of "Money, Money". This item to you has not been purchased via me since April '04, in the last 20 months.
Merry Christmas,
Debbie
TMartin
12-16-2005, 06:48 PM
It sounds like it is working out then, I guess we will see what she does now! I would not be surprised if she drops it all off at your dh's work just to let you take care of all of those pesky returns!
Yikes! Hope it goes away quietly from here on out!
Yikes! Hope it goes away quietly from here on out!
